A Passion for Excellence

Book Written by: Tom Peter & Nancy Austin

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people

 Nancy Austin earned her MBA in 1977.

A leading authority and wellknown speaker. A member of the Tom Peter Group.

LEADERSHIP

The art of getting people to do what they really dont want to do and dont feel equipped to do against a timeline they dont believe in, with risks that scare them, to achieve an objective they believe at the beginning to be impossible. Eric Gregory

We Praise Leaders Too Much

When Organizations Succeed, and Blame Them Too Much When Organizations Fail

The Meaning of Leadership

As a property, leadership is the set of characteristics attributed to those who are perceived to use such influence successfully. As a process, leadership is the use of noncoercive influence to direct and coordinate the activities of group members to meet a goal.

The Technology of leadership

Leading is primary paying attention. Use of attention are Symbols, drama, storyteller

and myth builders. All this can be accomplished only through means that are visible and tangible.

Coaching
Lead are Cheerleaders, coaches, storyteller and

wanderers.. They encourage, excite, teach, listen facilitate. Coaching is face-to-face leadership. Coaching is caring about people. It is about tough-minded. Coaching is not coaching but Counseling or Sponsoring or confronting or Educating

Educate Sponsor

Coach
Counsel Confront

Transformational leaders
Are capable of charting new courses for their

organization. Are visionaries who challenge people to do exceptional things, above and beyond the plan. Serves to change the status quo.

Gives rewards in exchange for performance Manages by looking for deviations from rules Intervenes only if standards arent met Abdicates responsibilities Monitor people to see that they do the expected, according to plan in order to maintain the status quo.

Develop visionary skills Take Dramatic Action Walk the walk Focus on Your Followers

Develop an enthusiastic, confident personality.

At all times Managing by wandering around Objective Achieve line dominance Promote People Spending time Unfailingly use Promotion Stump Speech Substitute pilots for Proposals Formal Evaluation of Leaders

It is possible to fool yourself. It is possible to fool the people you work for. It is more difficult to fool the people you work with. But it is almost impossible to fool the people who work under you!