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09/30/09

Department of Management studies,Pondicherry central university

üHere are some examples of destructive attitudes followed at the time of conflict resolution.

üLearn to unlearn these …

09/30/09

Department of Management studies,Pondicherry central university

1.Avoiding Conflict Altogether

üAvoiding an argument altogether seems to be the less stressful route

üBut usually causes more stress to both parties, as tensions rise and a much bigger argument eventually results.

üIt's much healthier to address and resolve conflict

09/30/09

Department of Management studies,Pondicherry central university

2. Being Defensive

üDenying responsibility may

seem

to alleviate

stress in the short run.

2. Being Defensive ü Denying responsibility may seem to alleviate stress in the short run. ü

üWhen partners don’t feel listened to and unresolved conflicts and continue to grow.

09/30/09

Department of Management studies,Pondicherry central university

3. Overgeneralizing

üWhen something happens that some don’t like, then they blow it out of proportion by making sweeping generalizations.

ü“You always come home late!” or “You never do what I want to do!” increases the level of conflict.

3. Overgeneralizing ü When something happens that some don’t like, then they blow it out of

09/30/09

Department of Management studies,Pondicherry central university

4. Being Right

üIt’s damaging to decide that there’s a ‘right’ way to look at things and a ‘wrong’ way to look at things

4. Being Right ü It’s damaging to decide that there’s a ‘right’ way to look at

üDon’t demand that your partner see things the same way as you do.

üLook for a compromise or agreeing to disagree

09/30/09

Department of Management studies,Pondicherry central university

5. "Psychoanalyzing" / Mind-Reading

üInstead of asking about their partner’s thoughts and feelings, people sometimes decide that they ‘know’ what their partners are thinking .

üFeeling based only on faulty interpretations of their actions creates hostility and misunderstandings.

09/30/09

Department of Management studies,Pondicherry central university

6. Forgetting to Listen

üSome people interrupt, roll their eyes, and rehearse what they’re going to say next instead of truly listening .

6. Forgetting to Listen ü Some people interrupt, roll their eyes, and rehearse what they’re going

üDon’t underestimate the importance of really listening and empathizing with the other person.

09/30/09

Department of Management studies,Pondicherry central university

7. Playing the Blame Game

7. Playing the Blame Game ü Some people handle conflict by criticizing and blaming the other

üSome people handle conflict by criticizing and blaming the other person for the situation.

üThey see admitting any weakness on their own part as a weakening of their credibility.

üTry to view conflict as an opportunity to analyze the situation objectively come up with a solution that helps you both.

09/30/09

Department of Management studies,Pondicherry central university

8. Trying to ‘Win’ The Argument

8. Trying to ‘Win’ The Argument ü If people are focused on ‘winning’ the argument, “the

üIf people are focused on ‘winning’ the argument, “the relationship loses”!

üIf you’re making a case for how wrong the other person is , then , your focused in the wrong direction!

09/30/09

Department of Management studies,Pondicherry central university

9. Making Character Attacks

9. Making Character Attacks ü Sometimes people take any negative action from a partner and blow

üSometimes people take any negative action from a partner and blow it up into a personality flaw.

üThis creates negative perceptions on both sides.

üRemember to respect the person, even if you don’t like the behavior.

09/30/09

Department of Management studies,Pondicherry central university

10. Stonewalling

üWhen one partner wants to discuss troubling issues in the relationship, sometimes people defensively stonewall, or refuse to talk or listen to their partner.

üThis shows disrespect and, in certain situations, even contempt

10. Stonewalling ü When one partner wants to discuss troubling issues in the relationship, sometimes people

üStonewalling solves nothing, but creates hard feelings and damages relationships

09/30/09

Department of Management studies,Pondicherry central university

Thank you Department of Management 09/30/09 studies,Pondicherry central university

Thank you

Department of Management