FRONT OFFICE CASHIERING AND PREPARATION OF NIGHT AUDIT

Forms of Payment Billing Procedures

Cash Handling Guidelines Handling Bills by Credit Payment by Cheques Special Billing Instructions Unpaid Account Balance

Importance of Night Audit in a

Hotel Night Process

Posting Room and Tax Charges

Reconciling Departmental Financial Activities Goal of Preparing Night Report Reading the Night Audit

Forms of Payment
Cash : Most acceptable form of payment but its not

practical considering the volume of cash one has to carry.

Forms of Payment (cont.)

Credit Card : This is most acceptable and desired

form of payment in the modern days. It maybe operated manually where the credit form is filled up by the cashier and signature is obtained. In places where there are swipe machines it is connected through the internet and the amount charged is automatically debited. However, while accepting payments through credit cards one must ensure that: i. The credit card is acceptable by the establishment ii.Check its floor limit iii.The card is duly signed by the credit card holder iv.The validity date mentioned on the card

Forms of Payment (cont.)

Travellers Cheques : This document is issued by

the bank. The person making payment through travellers cheques has to sign once when he obtains those negotiable instruments from the bank. He has to sign again when he en-cashes them.

Forms of Payment (cont.)

Travel Agents Voucher : This document is issued by the

travel agent to the passenger travelling through that particular travel agent. It is made in duplicate where what the guest is entitled to, is clearly mentioned. The original copy is given to the guest and the duplicate copy is send to the hotel. The guest upon checking-in presents the original copy at the reception desk and from then he can enjoy the services as mentioned in the voucher.

Forms of Payment (cont.)

Gift

Voucher : A voucher is issued by certain establishment as a sales promotion aid and is to be availed in a particular establishment/s within a stipulated date and time. The entitlement of the holder of the voucher is mentioned on it. Upon presenting the voucher at the mentioned establishment or outlets the guest can enjoy the services mentioned therein.

Forms of Payment (cont.)

Letter of Credit : A

letter issued by designated body/ies, who has been empowered to do so through certain contracts or packages, to any individuals guaranteeing payments to be made by the former upon presenting the bills for the services availed by the individual and duly signed by them. This

Forms of Payment (cont.)

Cheques : are generally not accepted. If in exceptional

cases they are accepted the acceptance has to be authorized by the Lobby Manager.

Forms of Payment (cont.)

Foreign Currency : Payment by foreign currency is applicable

to foreigners who are residing in the hotels. The required criterion for acceptance of payment through foreign currency is the currency has to be acceptable by that currency. The document required from the foreigner guest encashment of the currency is his/her passport. While en-cashing the foreign currency the cashier must check the prevailing rate of that currency on that particular date and then calculate the amount payable as per the local currency. Upon encashment the cashier would issue a foreign exchange certificate to the guest.

Billing Procedures: Cash Handling Guidelines

Billing Procedures: Cash Handling Guidelines (cont.)

Billing Procedures: Handling Bills by Credit

Billing Procedures: Handling Bills by Credit (cont.)

Billing Procedures: Handling Bills by Credit (cont.)

Billing Procedures: Handling Bills by Credit (cont.)

Billing Procedures: Handling Bills by Credit (cont.)

Billing Procedures: Payment by Cheques

Billing Procedures: Payment by Cheques (cont.)

Billing Procedures: Special Billing Instructions

Billing Procedures: Unpaid Account Balance

Billing Procedures: Unpaid Account Balance (cont.)

Billing Procedures: Unpaid Account Balance (cont.)

Billing Procedures: Unpaid Account Balance (cont.)

Billing Procedures: Unpaid Account Balance (cont.)

Importance of Night Audit in a Hotel

Importance of Night Audit in a Hotel (cont.)

Night Audit Process: Posting Room and Tax Charges

Night Audit Process: Posting Room and Tax Charges (cont.)

Night Audit Process: Posting Room and Tax Charges (cont.)

Reconciling Departmental Financial Activities

Reconciling Departmental Financial Activities (cont.)

Reconciling Departmental Financial Activities (cont.)

Goal of Preparing the Night Report

Reading the Night Audit Report

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)

Reading the Night Audit Report (cont.)