FOCUS ON 4 SKILLS

0 READING

0 WRITING
0 LISTENIG 0 SPEAKING

Course Synopsis
This course introduces the communication skills expected in a general business environment, including interpersonal, group, presentational, electronic, nonverbal and written communication as well as techniques for adjusting to the communicative culture of various business organizations.

Course Overview
Primary Topics
0 Communicating Across Cultures, (Ms.Aga) 0 Writing Process, E-Mail Messages and Memos, (Ms.Vani) 0 Positive Letter and Messages, 0 Persuasive and Marketing Messages, 0 Negative Messages, 0 Business Reports, 0 Informal Business Reports, 0 Proposals and Formal Reports, 0 Business Presentations, 0 Job Search, Resumes and Cover Letters, 0 Interviewing and Following Up.

Learning outcomes
0 At the end of the semester the students will be able to:

0 Understand communication components and processes 0 Recognize the role of the audience in your preparation and
0 0 0 0 0

presentation of messages Appreciate and effectively manage diversity and intercultural differences in the communication process Understand your technology options and skills to use them to improve written and oral communication Organize and develop effective informative and persuasive business presentations Understand and develop effective business correspondence including memos, letters, and reports Understand the job search process including cover letters, resumes, and interviewing techniques

Assessment Methods and Types

Test, Quiz & Class participation
Assignments

20%

On going testing-

through the semester

20%

Job search, resume writing and interview

20 June

Presentation

20%

Promoting small business with props & reflective writing

Session 1: 7th May* Week 16

Final exam

40%

Total

100%

Main references supporting the course:

Marry Ellen Guffey, Dana Loewy (2010) Business Communication : Process and Product, 7th edition, South-Western College Pub.

Tips to survive this subject

1. Come to class regularly and on time. 2. Early birds will be rewarded from time to time. I will most 3. 4.

5.

6.

7.
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likely to give tips before the lesson. Not allowed to use mobile at any time of lecture. STRICTLY phones on silent mode all the time. Check your student email daily. Most announcement (e.g. class cancelation, pop quiz and lecturer notes) will be posted online. Before come to class, print the necessary material. If you cannot attend class for more than 1 time, inform lecturer immediately. Full time student with less than 80% attendance will be barded from sitting the final exam, thus fail this subject.

Assignment tips
1. Submit assignment on time. Extension will be allowed only with 2. 3. 4. 5. 6. 7.

8.

valid reason upon the lecturers approval. Penalty will be charged upon late assignment submission. Do not bind your assignments if its less than 25 pages. Must attached your assignment with cover paper. Follow the standard cover paper given by lecturer. Upon submitting your assignment, email softcopy to pavani@must.edu.my . Submit printed copy to the lecturer. You can hand in the assignment in class or pass it to my office. Softcopy submission is crucial, as it will be scan through to check plagiarism. If student find guilty, he/she required to re-do the whole assignment again. Failed to do so, the student will fail the assignment. 0% will be awarded to plagiarized paper. Presentation slides also has to printed out for submission (handout mode).

Introduction to the people

Lecturer details
Pavani Meganathan
English Language Lecturer Email: pavani@must.edu.my Work Phone:(603) 78801777 (Ext: 200) Office Location: Faculty Room 2 (2nd floor - Opposite Admin off) Consultation hours: Every Wednesday 3- 5pm Notes: I am best contacted through email.

Lecturer details
Agnieszka
Business Lecturer Email: agni@must.edu.my Work Phone:(603) 78801777 (Ext: 292) Office Location: Registrar Office Consultation hours: Anytime during office hours
Notes: I am best contacted through email.

Contact (Lecturer) if you have any questions or concerns about the subject ... sooner rather than later!

Activity : Personal Introductions

1. Start your entry with your first name and 2. 3.

4. 5. 6.

surname. Origin place Tell us a bit about yourself - PersonalLikes and dislikes, Strength and weakness Professional/ Educational- Working experience, qualification Biggest achievement or disappointment Why you choose to study business? Explain. Future plans.