DOCUMENT MANAGEMENT SYSTEM

VIDEOCON INDUSTRIES LIMITED

The Videocon Group is a global business conglomerate with a strong presence in Household Consumer Goods, Telecom, DTH, Retail, Oil & Gas and the Power sector.

Key sectors Consumer Electronics and Home appliances Power Business Telecommunication
Founder: Founded: Venugopal Dhoot 1979

Employees:

9000 (2012)

VIDEOCON TELECOMMUNICATIONS LIMITED

Videocon Mobile Services is a next-generation GSM mobile service network launched by the Rs.25, 000 crore Videocon Group.

Headquarter: Gurgaon, Haryana, India

Products : Mobile Telecommunication The operations of Videocon mobile services are carried under the registered firm Quadrant Televentures Limited. Quadrant Televentures limited carries its GSM section under the brand name Videocon and its Broadband section under the brand name Connect.

CUSTOMER SERVICE DELIVERY

Customer service delivery is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation

DOCUMENT MANAGEMENT SYSTEM

A document management system is a computer systemized to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The document management system delivers essential, document, record and workflow management. Document management systems commonly provide storage, versioning, metadata, security, as well as indexing and retrieval capabilities.

COMPONENTS OF DMS
Metadata The date the document was stored. Identity of the user storing the data. Integration To retrieve existing documents directly from the DMS Allows integration with other software and compliance with internal controls Capture

Accepting and processing images of paper documents from scanners or multifunction printers

Indexing
Indexing tracks electronic documents

Storage Management of document which are stored. Migration of documents from one storage media to another.

Retrieval
Retrieves the electronic documents from the storage Distribution A published document for distribution has to be in a format that cannot be easily altered
Security
Allows an administrator to give access to documents based on type to only certain people or groups of people

FINDINGS
Reasons for Rejection % of FLR % of SLR

POI/POA RELATED
CAF INCOMPLETE CUSTOMER SIGNATURE PHOTO MISMATCH

37
18 13 7

39
17 12 9

OUTSTATION CUSTOMER
REFERENCE

OTHERS

20

17

SUGGESTIONS
Facilities for all documents of proof must be provided on the sites for
verification process in a better way. Documents should be properly maintained by the retailers in order to get an error free form for the further process in activation of a new connection. Misuse of SIMs must be reduced such as in case of thefts, disturbance, etc. Proper stamp age should be provided by the retailers and the distributors for quick activation Data collection and analysis of the filled forms must be in an

appropriate manner.