PERFORMANCE MANAGEMENT

Culture based performance management Measurement based performance management Competency based performance management Leadership based performance management

Culture based performance management

Focus is on learning Create great results

Measures that citizens value (qualities)

Be clear about the results you are seeking to create Workers are empowered to experiment on ways to improve performance using measures as yardstick of success

Measurement based performance management

Measurement is a system used to determine how well work units and employees produced or provided products or services

Measurement can be determine by quality, quantity, time, and cost effectiveness.

Measurement based performance management

Quality addresses how well the employee or work unit
performed the work and/or the accuracy or effectiveness of the final product. Quality refers to accuracy, appearance, usefulness, or effectiveness. Quality measures can include error rates (such as the number or percentage of errors allowable per unit of work) and customer satisfaction rates (determined through a customer survey).

Quantity
addresses how much work the employee or work unit produced. For egs Targets achieved, Goals met).

Measurement based performance management

Time addresses how quickly,
when, or by what date the employee or work unit produced the work with no margin of errors

Cost-Effectiveness
addresses on specific resource levels (money, personnel, or time) that you can generally document and measure in agency annual fiscal year budgets. Cost-effectiveness measures may include such aspects of performance as maintaining or reducing unit costs, reducing the time it takes to produce or provide a product or service, or reducing waste.

Your Opinion on Measurement based performance management

You cant measure results at the individual level. a. True. b. False Measurement should be used for performance improvement and not as a tool to club people over the head. a. True. b. False.

Your Opinion on Measurement based performance management

You cant measure results at the individual level. a. True. b. False Measurement should be used for performance improvement and not as a tool to club people over the head. a. True. b. False.

Competency based performance management

Competency is defined as set of behaviors that helps one to convey information so that other person is able to receive and understand it. Behaviors : Expected to be

Competency based performance management

Set of Competencies

Performance goals / objectives Evaluation Parameters : address what must be completed during the review period, and Competencies measure how the employee conducted him/herself to fulfill their work Feedback

Leadership based performance management

A leader is a person who has the ability to get other people to do what they dont want to do and like it

Leadership is the process of getting the cooperation of others to perform desired goal.

Leadership is the process of influencing others to work willingly towards the achievement of organisational goals.

Leadership & Management

Management
Function Formal & rational methods Experienced

Leadership
Relationship Passion & emotion

Leaders & Managers

Managers Administer Ask how and when Focus on systems Leaders Innovate Ask what and why Focus on people

Do things right
Maintain Short term perspective Imitate Are a copy

Do the right things

Develop Longer term perspective Originate Are original

Leadership based performance management

Leadership Skills
Leading People Strategic Planning Being a quick learner Employee development

Commitment
Managing Change Participative

Building & mending relationships

Decision maker Balancing personal life and work

Videos on Performance Management

http://www.youtube.com/watch?v=lSxrOSVVQSM (Performance Measurement)
http://www.youtube.com/watch?v=ej0DvD7qb6M&list= PL6259D3E0FA1F3960 (Culture PM 3 videos, second 2 are good)

https://www.youtube.com/watch?v=CVJcz4tu0Dc (Seven Critical Factors outcomes of Management)