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Be Proactive - Introduction
•Introduction
•Underlying Principle:
Individuals are responsible
for their own choices and
have the freedom to choose
•Key Paradigm:
“I am responsible for my
behavior and the choices I
make in life”
Be Proactive - Introduction
•Introduction
3 THEORIES OF DETERMINISM
Genetic
Environmental factors,
You inherit your
Psychic e.g., your boss, the
personal
weather, areand
tendencies
responsible
character for your
situation
Environmental
The Social Mirror – Example
Freedo
Stimulus m to Response
Choose
I have
can listen
the power
stand
envisionto my
apart
newto
inner
choose
from voice
and know
myself, right from
possibilities
thoughts andwrong
actions
Self- 1 4
Awareness 2 3 Willpower
Imagination Conscience
Stimulus and Response
•Introduction
• Blame others
• Get angry and say things
they later regret
• Whine and complain
• Wait for things to happen
to them
• Change only when they have
to
• Make choices based on
impulse
• Are easily offended
Proactive People
REACTIVE
• There’s nothing I can do • Absolves us from
• I have to responsibility
• I must • We are the victim
• If only • We are not able to
• I’ll try choose our response –
the situation is driving
us.
Proactive People
PROACTIVE
• Puts actions within • Let’s look at our options
circle of influence. • I choose to
• Does not put the • I prefer
problem “out • I will
there”but “in here”
• I’ll do it
• Identifies parts of
solution with direct or
indirect control areas
Reactive vs. Proactive Language
REACTIVE PROACTIVE
• There’s nothing I can do • Let’s look at our options
• I have to • I choose to
• I must • I prefer
• If only • I will
• I’ll try • I’ll do it
Reactive vs. Proactive – Example
•Introduction
PROACTIVE FOCUS
REACTIVE FOCUS
Circle of
Influence
• Background: Received a
Customer Complaint
• Action Needed: Reply in G8D
within 3 working days
• Response: Reactive or
Proactive?
Circle of Concern vs. Circle of Influence
REACTIVE FOCUS
• Findings should not be
major, minor, rather it
should be an OFI
• Findings should not warrant Circle of
Influence
a G8D, instead should be
RCCA
• Why issue to my Dept?
PROACTIVE FOCUS
• Acknowledge the complaint
•Introduction
Problems we face
generally fall in one of 3
areas:
1. Direct Control –
Problems involving our
own behavior
2. Indirect Control –
Problems involving
other people’s behavior
3. No Control – Problems
we can do nothing
about
Direct, Indirect, and No Control
• Background: Environmental
Protection
• Problem: Air, Water and Soil
Pollution
• Response: How to help?
Be Proactive - Introduction
•Introduction
We
Whenarea free
• Because to choose
mistakes
proactive ourmakes
happen
person actions
to us, a but
they the in they
are
mistake, our
consequences
circle it,ofcorrect
of concern.
acknowledge these actions
However, are
ourlearn
it and governed
response to by
from it
naturalmistakes
those law. Those is inconsequences are outside our
our circle of influence,
circle of influence
therefore we can choosebut areour
in our circle of
proactive concern
response
to those mistakes
OUTCOME
?
Circle of
Influence
The Other End of the Stick - Example
• Background: Customer
returned one unit to Rel for
destructive testing
• Problem: You know there is a
better technique of testing but will
be accountable if anything goes
wrong
• Response: Follow instruction or
recommend better technique ?
Making and Keeping Commitments
• Honoring commitments to
ourselves or to other shows
proactivity
• When we commit to change our
habits, how much we stick to that
change is a measure of proactivity
• Making and honoring
commitments is the essence of
developing the basic habits of
effectiveness
Conclusion