COMMUNICATION

PROF MANOJ MISHRA, CNLU

WHILE WRITING

Communication Skills

Plan what you want to say in your letter/ report

Reread the letter when you have finished

Check spelling & punctuation, then send Use simple language avoid ambiguous words
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WHILE WRITING

Communication Skills

KISS (Edit the letter by cutting ruthlessly). Be kind to others eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at
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KEEP IN MIND WHILE WRITING

Communication Skills

Visualize the reader when you are writing

Dont write unbroken paragraphs

Use numbered paragraphs to make cross-referencing easier Punctuation plays the role of body language in writing
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KEEP IN MIND WHILE WRITING

Communication Skills

Use headings and subheadings. Use ruled sheets instead of plain ones. Dont print without thoroughly checking your sources.

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Communication Skills

SPEAKING SKILLS

A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.
- French Proverb.

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Communication Skills

While Speaking
TAKE INITIATIVE BE POLITE BE PLEASANT (SMILE, JOKES) BE CLEAR AND CONCISE (TONE, ACCENT, EMPHASIS, PRONUNCIATION) CITE NEGATIVE OPINIONS HONESTLY, BUT IN A POSITIVE MANNER SEEK FEEDBACK
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WHILE SPEAKING OVER PHONE

Communication Skills

WRITE DOWN IN ADVANCE WHAT YOU WANT TO SAY AND IN WHAT ORDER SMILE SPEAK SLOWLY ALWAYS BE POLITE AND FRIENDLY FOR LONG MESSAGES, FOLLOW A SCRIPT GET CONFIRMATION MONITOR YOUR TIME
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NON VERBAL

IMPORTANT
VISUAL IMPACT -55% VOCAL - IMPACT 38% VERBAL - IMPACT - 7%

DRESS SENSE - EXPRESSIONS ALL WILL COUNT. TO KNOW THE CONCEPT IS PARAMOUNT.

NON VERBAL

OUR ANCESTORS WERE BETTER! VISUAL

EYE CONTACT. FACIAL EXPRESSIONS. BODY LANGUAGE

VOCAL
VOLUME. TONE. FOCUS ON WORDS.

EMOTIONS DISPLAYED BY THE BODY

Aggressive Attentive Submissive

Nervous
Upset Emotions

Relaxed Bored Power Defensive

BODY LANGUAGE Its how you looked when you said it, not what you actually said. Example silent movies Charlie Chaplin. Being perceptive means being able to spot the contradiction between words and the body language

POWER IN HAND

Palm up non threatning. Palm down authority. Pointing finger do it or else.

ANALYSIS HAND SHAKES

Submissive hand shake. Assertive handshake to create equality. Hand on top technique. Cold calmy handshake. Gaining the left side advantage. Handshake of control. Blair Bush power game.

WORLDS 8 WORST
HANDSHAKES.

The wet fish. The bone crusher. The finger tip grab. The stiff arm thrust. The socket wrencher.

MAGIC OF SMILE - LAUGHTER A NATURAL SMILE PRODUCES WRINKLES AROUND EYES INSINCERE PEOPLE SMILE ONLY WITH THEIR MOUTH.

SMILE TYPES

Tight lipped smile. Twisted smile. Drop jaw smile. Sideway looking up. George w.Bush smile

Cont.

Laughter the best medicine. Chimpange v/s humanbeings. Smile / Laughter a way of bonding. Smile a positive energy reciprocation.

women laugh at men they are attracted to & men are attracted to women who laugh at them

ARM SIGNALS .

Crosssed arm not approachable. Crossed arm on chest he is not coming out u r not going in. Fist clenched arm hostile. Double arm grip- feeling insecure.

Cofee cup barrier Cup- right or left - nervous. Cup centre confiedent.

LEG SIGNALS

Crossed- o.k. Moving nervous behaviour. One over other casual. Sound footing confiedent.

EYE CONTACT

Gaze time 70 80 % - successful communication. First 20 sec most important.

NODDING. Head UP Neutral. Head TILT Submission Signal. Head down Negative feeling.

LYING GESTURES Mouth Cover. Nose touch. Eye rub. Ear grab. Neck scratch. Collar pull. Finger in mouth.

GESTURES WITH ENERGY Spine upright. On your mark, get set. NEXT STEP - MIRRORING
THANKS AND GOOD LUCK.

THANK YOU

I HEAR, I forget I SEE, I remember I DO, I understand

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