BASIC TENETS OF TOTAL QUALITY MANAGEMENT

Total Quality Management has some basic tenets which continue to influence its implementation across corporations such as: Systematic Approach Problem Problems or opportunities for improvement are dealt with in many different ways, but quality organizations use a systematic, database approach to avoid mistakes and to eliminate short term fixes that result in greater problems in the future - TQM is not a "quick fix Focus on Action Posters, T-shirt and other promotional items do not improve quality on their own. Without claims of quality, these promotional items become nothing more than great jobs. TQM is not conveyed by slogans, but through the actions of leaders and all employees.

 Accepted and Practiced by All In order to work , TQM must be integrated into daily operations of the entire organization. All must reach the philosophies of TQM because it is not a departmental or specialist function. Change in Culture TQM involves many changes in individual thinking and organizational philosophy, and this does not happen overnight.

Commitment to Top Leadership Without commitment from the top, TQM simply will not work, because its success depends on good leadership. Leaders cannot delegate responsibility for Total Quality.

 Continuous, systematic Improvement TQM affects the basic operational systems of an organization and provides continuous improvement of these and all day-to-day operations. Long-term Commitment TQM is infinite, a long term project reading continuous efforts to improve system adjust to the changing demand of customers.

There are eight principles of quality management:

Customer-focused organization - organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations

 Leadership - leaders establish unity of purpose, direction and the internal environment of the organization. They create the environment in which people can become fully involved in achieving the organization's objectives

 Involvement of people - people at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit

Process approach - a desired result is achieved more efficiently when related resources and activities are managed as a process

 System approach to management - identifying, understanding and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organization

 Continual improvement - continual improvement is a permanent objective of an organization

 Factual approach to decision making - effective decisions are based on the logical and intuitive analysis of data and information

 Mutually beneficial supplier relationships - mutually beneficial relationships between the organization and its suppliers enhance the ability of both organizations to create value

REFERENCE http://www.thecqi.org/KnowledgeHub/Resources/Factsheets/Total-quality-management/ Total Quality Management (TQM): A Model for the Sustainability of Projects By John N. Morfaw