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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-2
Case Studies
A useful learning tool used in management education to give student a feel for the complexities if the real work and how the theories, models and research being studied can be used in practice.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-3
Learning Objective
To diagnose what the problems or issues in the case are, and why they have occurred, to consider a variety of solutions; and to justify what you believe to be the best solution.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Its a good idea to ask the students to read the case to be discussed prior to coming to class.but in practice this seldom happens.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Ask students to go over the case in greater detail to establish a clear picture of what has happened. Establish the who, what, where, and when of the situation.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-8
NB: There is at least one fundamental business problem in every case. The problem may be How to collect money from a deadbeat customer but the issue may be broader How can they reduce accounts receivable aging to 30 days or less?
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-9
Once the business problem(s) have been identified students should think about the outcomes they would most hope to see for the company. Let students know they are Consultants on the case. Quantify the desired results if possible. We wish to reduce A/R aging by 15%.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
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6. Formulate recommendations
Students should recommend exactly how the solution can be implemented. A broad view of the situation should be taken. Mention that it may be best to implement a relatively simple, inexpensive solution with contingency plans for more elaborate solutions if the first ones fail
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-15
Write up solutions
It is generally a good idea to have student groups write up solutions to cases and hand-in to their instructors. If class time permits, instructors may call on various groups to present problems and solutions recommendations.
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-16
Not understanding and accepting the facts of the case Not explaining exactly what the problems are and why they have occurred Making unwarranted assumptions to try to simplify the case Sticking to generalities, such as they must try to improve communication
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide
4-17
Not integrating the various points into a preferred solution Not using theories and concepts currently being studied in the course Seeking ways out of the situation (such as fire them all) rather than trying to solve the problems Ignoring practicalities
Compiled by Darren Paproski - Adapted from the University of Technology Sydney Writing Guide