Coaching Skill Fundamentals:

A Process for Supporting Others

- Achala Dahal
NASC

I will pay more for the ability to deal with the people than any for any other ability under the sun.
John D. Rockefeller

Courage is what it takes to stand up and speak;

courage is also what it takes to sit down and listen

Winston Churchill

COACHING: a series of
conversations which are designed and conducted to enhance someones well being or performance.

 Coaching is about expanding

peoples capacity to create the desired future. It is NOT TELLING PEOPLE WHAT TO DO, but ASKING THEM to examine the thinking behind what theyre doing so it is consistent with their goals.
Coaching is about giving people the gift of your presence, asking questions, listening.

Coaching is...
Helping someone expand and apply skills, knowledge and abilities, by Teaching Motivating Encouraging Setting Goals

Coaching is.
A means for learning and development. Guiding someone toward her or his goals Asking questions Hearing limitations Adding value Acknowledging people Allowing people to change Building a supportive relationship Generating possibilities and Keeping them alive Making things happen

Key principles of coaching:

Listening is the foundation Context is the framework

Active Listening is the simple but solid/elegant foundation of effective coaching.

Remember that a good (coaching) conversation is like a dance, in the way that Fred and Ginger danced. The speaking and the listening work together.
- Paul Axtell

What is coaching and how does it work?

Potential Benefits to Organization:

Added skill set among employees Improved program results Enhanced performance Increased respect, support and value for employees

To be (a coach), or not to be (a coach), that is the question.

- William Shakespeare

If you treat an individual as he is, he will remain as he is. If you treat an individual as he could be, he will become the person he could be.
Goethe

Iceberg Model of Coaching

Characteristics of a coaching relationship:

Trust and respect Anything can be said or asked There is freedom not to be sure Progress on goals and learning is acknowledged

Performance-Linked Coaching

Through effective coaching, the supervisor can help an employee become an increasingly effective performer.

Individual exercise

To be a coach what qualities are essential ?

Qualities of a coach
Role model Guide Willing to be a coach Supporter Experienced Trusted counselor Friend Knowledgeable

 What coaching skills do you look for in your coach / superior in your work place?

Coaching skills
Problem solving skills Decision making skills Assertive skills Diagnostic skills Motivating skills Delegation skills Negotiation skills Listening skills Supervisory skills

Coaching situations
Assigning a new challenging task; reviewing results. Determining with an employee his/her training needs. Showing an employee how to perform a task. Discussing a plan for employee career advancement. Discussing poor employee performance.

Process of coaching
Identify the problem Availability of the resources (find) Establish the right atmosphere and adopt a helping attitude and relationship Exercise appropriate coaching skills Agree the plan

Do's in coaching
Allow employee to express their feelings without hesitation Remain calm and stable Listen and identify precipitating factors as the employee tell their experience. Show the concern for the problem

 Encourage the employee to tell his /her problem Acknowledge and reward any positive behavior of the employee Deal with the immediate situations rather than the future If needed refer the employee to the right place

Coaching is not.
Giving advice Counseling Fixing people Doing it for them Policing Just telling or Directing someone but empowering them

Coaching is not
A close personal relationship A replacement for supervision

Remember
Developing your people through one-to-one coaching maximizes their motivation and solidifies your leadership.

Its time for Feedback

Achala Dahal Nepal Administrative Staff College Jawalakhel, Lalitpur Cell 9841890989 Email: achala.dahal@nasc.org.np