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Considerations
IT Service Continuity options need to be understood and the most appropriate solution chosen in support of BCM requirements Roles and responsibilities need to be identified and supported from a senior level IT recovery plans and Business Continuity plans need to be aligned regularly reviewed, revised and tested
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Risks
MANAGEMENT
Countermeasures
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Risk Analysis
Asset Categorise and RANK 1-10 Hardware Software People Buildings etc. Threat List and RANK 1-3 Vulnerability against Assets Matrix RANK 1-3 Risk = Asset * Threats * Vulnerability
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IT Recovery Options
Do nothing Manual back-up revert to pen and paper Reciprocal arrangements with another company Gradual recovery - Cold Standby Intermediate recovery - Warm Standby Immediate recovery - Hot Standby
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ISCM
Exam Tips
Know the Disaster Recovery options
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Exam Questions
In relation to IT Service Continuity Planning, the severity of a disaster depends upon: A B C D The time of day it occurs How many people are available to assist in recovery The type of disaster, whether flood, fire etc The impact (EFFECT) upon customers businesses
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Exam Questions
Consider the following statements about IT Service Continuity Planning:
1 The intermediate recovery external option offers a remote installation, fully equipped with all the required hardware, software, communications and environmental control equipment 2 The intermediate recovery external option is often shared between multiple customers and in the event of a disaster may not be available due to over-subscription A B C D
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Exam Questions
Your organisation has just entered into a Gradual Recovery (Cold Standby) IT service Continuity Agreement. Within the ITIL definition, which of the following lists is INCORRECT for what you could find at the contingency site?
A A building, electricity, telecommunications equipment, office space for technical staff B Stand-by generator, telecommunications equipment, system manuals, support staff, water C A building, telecommunications equipment, a computer, support staff, documentation D A building, electricity, water, support staff, system manuals
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Exam Questions
Which of the following would you NOT expect to see in an IT Service Continuity Plan? A B C D Contact lists The version number Reference to change control procedures Full Service Level Agreements (SLM)
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