CMMI-SVC Overview Training

(CMMI for Service, Version 1.3)

For
Writer-IMS,Mumbai

7
th
-8
th
May,2014


Mr.Yashodhan Sawant

Mr.Ashish B Vakharia


Introduction
Name
Dept/Project
Role
Knowledge about CMMI
Awareness about Internal processes
Expectations from this training
DAY I DAY II
Module I - Process Improvement concepts
Why Process Improvement?
Why Focus on Process?
Characteristics of Effective Process
Benefits of framework based process
Improvement
Selecting Model (some factors)
CMMI-SVC Vs. ITIL
Module III- (continue)
CMMI Maturity Level 2 Process Areas
Configuration Management
Service Delivery
Module II-
CMMI-SVC - Introduction & Overview
CMMI SVC Model
CMMI SVC Applicability
Process Areas
Understanding Continuous & Staged
representation
Understanding Generic Goals & Practices
Module IV- CMMI Maturity Level 3 Process Areas
Strategic Service Management
Service System Transition
Incident Resolution & Prevention
Service Continuity
Capacity & Availability Management
Service System Development
Integrated Work Management
Risk Management
Decision Analysis & Resolution
Organization Process Focus
Organization Process Definition
Organization Training

Module III - CMMI Maturity Level 2 Process Areas
Requirements Management
Work Planning
Work Monitoring and Control
Supplier Agreement Management
Measurement & Analysis
Process & Product Quality Assurance

Module V Appraisal Method and Best Practices
SCAMPI Appraisal Method
Reasons for SCAMPI Failure
What can Go Wrong?
Lesson Learned and Best Practice
Change Management
Index
Module I
Process Improvement Concepts

Why Process Improvement?


Quality is more important than Schedule

In todays software marketplace, the principal focus is on
cost, schedule and function; quality is lost in the noise. This
is unfortunate since poor quality performance is the root
cause of most software cost, and schedule problems


Watts Humphrey
Why Process Improvement?
Do you face these problems?

Missed commitments
Spiraling cost
Late delivery to the market
Last-minute crunches
Inadequate management visibility
Too many surprises
Quality Problems
Customer complaints
Too much rework
Functions not working correctly
Poor morale
Burned-out people
Inadequate control of project results








Why Process Improvement?
Many approaches to solving the problem

Which weaknesses are causing my problems?

Which strengths may mitigate my problems?

Which improvement investments offer the best return?
Why Focus on Process?
It complements your focus on technology

Technology, by itself, will most likely not be used effectively.

Technology, in the context of an appropriate process roadmap, can
provide the most benefit

It complements your focus on people

The experience and training of your work force is not always enough.

Working harder is not the answer

A well defined process can provide the means to work smarter.

It shifts the blame for problems from people to the process