Chapter 2

Mastering Team Skills

and Interpersonal
Communication
1 Chapter 2 - Copyright 2012 Pearson Education
Learning Objectives
1. Communicating effectively in teams
2. Communicating collaboratively
3. Making meetings more productive
4. Review online meeting technologies
5. Improving listening skills
6. Improving nonverbal communication
7. Developing business etiquette

2 Chapter 2 - Copyright 2012 Pearson Education
Communicating Effectively
in Teams
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Advantages of Teams
Information and
knowledge
Levels of
performance
Acceptance
of solutions
Diversity of
viewpoints
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Disadvantages of Teams
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Traits of Effective Teams
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Objective and purpose
Communication
Creativity
Strong trust
Decision making
Resolving conflict
Group Dynamics
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Team roles
Team
evolution
Conflict
resolution
Degree of
resistance
Assuming Team Roles
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Team Evolution
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Resolving Team Conflict
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Fair play
Alliance
Research
Flexibility
Proaction
Communication
Openness
Overcome Resistance
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Express understanding
Raise the awareness of resistance
Evaluate others objections fairly
Hold arguments for the right time
Collaborating on
Communication Efforts
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Collaborative Writing
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Collaborative Writing
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Collaborative Technology
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Review and editing
Wikis
Shared workspaces
Content management
Groupware
Cloud computing
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Virtual Communities
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Identify the best people
Accumulate knowledge
Maintain the community
Workplace Feedback
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Making Your Meetings
More Productive
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Productive Meetings
Purpose
Participants
Time and venue
Agenda
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Efficient Meetings
Keep the meeting on track
Follow agreed-upon rules
Encourage participation
Participate in an active way
Close the meeting effectively
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Using Meeting Technologies
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Meeting Technology
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Virtual
teamwork
Virtual
meetings
Planning
Diligence
Improving Your Listening
Skills
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Types of Listening
Active
Content Critical
Empathic
The Listening Process
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1. Receiving
2. Decoding
3. Remembering
4. Evaluating
5. Responding
Interrupting speakers Creating distractions
Selective listening Selective perception
Language/experience Memory issues
Barriers to Listening
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Improving Your Nonverbal
Communication Skills
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Nonverbal Categories
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Facial expressions Gestures and posture
Vocal characteristics Personal appearance
Touching behavior Time and space
Effective Nonverbal
Communication
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Talking
Not Talking
Listening
Developing Your Business
Etiquette
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In the Workplace
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In Social Settings
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Online Communication
Avoid personal attacks
Stay focused on the original topic
Do not present opinions as facts
Use good grammar and punctuation
Use updated virus protection
Ask permission before chatting

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Online Communication
Control language and emotions
Avoid multitasking and IM
Never assume privacy
Avoid reply all in email
Do not waste other peoples time
Respect personal boundaries
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Chapter 2
Mastering Team Skills
and Interpersonal
Communication
36 Chapter 2 - Copyright 2012 Pearson Education