TOPIC

Key Message
VUES
Provides online facilities.
Provide online registration services.
Faculties also use VUES to upload notes, course outlines etc..
Everyone related with AIUB have an individual login id and
password to access into his/her account.
Key Message
Online Registration:
To select courses for the next semester via online.
Do registration using account via online.
Started after the midterm.
Sometimes section are disappeared from his registration.
Server error, server jam, uneven allocation of sections of each
subject etc.
This service also provided by VUES.
Importance of the study
By finding major problem help to VUES to reach at higher
satisfaction level.
To improve their performance level.
It shows a guideline to VUES & management.
To know the management whats their problem.
Advantages and disadvantages of online registration process.
How to get prominent services to users.
Guideline about efficiently & effectively use the modern technology.

Literature Review
Its totally new thinking.
Previously on group did that types of survey from different
perspectives.
That report doesn't provide any clear cut idea.
Finding of that research:-
Student are highly satisfied about service of VUES & management.
Student have no problem to access his account, webmail, online
registration.
Research method
Applied research:
Which can be used to influence management.
Taken from particular life experience.
Exploratory research:
The results are absolutely ambiguous.
Dig the problems very carefully to reach in our ultimate goal.

Data Source
Primary data:
In-person drop off survey through our questionnaire.
Covered the area all over the campus of AIUB.
Secondary data:
Observe the scenario & our experience.
Talked with some former students of AIUB.
Talked with some senior students.

Questionnaire Style
Questionnaire patterns are closed ended.
Questionnaire prepared based on by analyzing real problem.
Prepared in simple & conversational language.
Focus on student satisfaction level by that trying to find out the major
problem.
How friendliness students are with the VUES & online registration.
Pretesting the questionnaire.

Sampling Method
Population size:
Approximately 10000 students.
Sample frame:
Covered the area all over the campus of AIUB.
Sample size:
100
Sampling method:
Randomly from BBA, EEE, CSE & MBA department.

Limitation
Due to time constraint it was not possible to cover all
departments comparably.
Unenthusiastic behavior from some responders.
Lack of sufficient knowledge.

Department
0
20
40
60
80
BBA
CSE
EEE
MBA
64
22
10
4
Department
Gender
Male
68%
Female
32%
Gender
Male Female
Credit complete
(00-20)
3%
(21-40)
6%
(41-60)
13%
(61-80)
34%
(81-100)
33%
(100+)
11%
Credit Complete
How frequently visit VUES account
39
4 3
54
0
5
10
15
20
25
30
35
40
45
50
55
60
Daily Once a Week Twice a Week When Needed
Visit Account
Problem to access VUES account
Yes
5%
No
67%
Sometimes
28%
Problem to access account
Accounts security
0
10
20
30
40
Strongly
agree
Agree
Moderate
Disagree
Strongly
disagree
13
39
22
16
10
Account Security
Is VUES giving the exact service
0
10
20
30
40
50
60
Strongly
Agree
Agree
Moderate
Disagree
Strongly
disagree
24
52
20
2
2
Exact service from VUES
VUES provide proper & quick solution
0
5
10
15
20
25
30
35
40
Strongly
agree
Agree
Moderate
Disagree
Strongly
disagree
19
40
33
7
1
Provide proper soluation
Improvement of VUES
Strongly agree
23%
Agree
42%
Moderate
28%
Disagree
6%
Strongly
disagree
1%
VUES Improvement
University web mail easily accessible
0
5
10
15
20
25
30
35
40
Strongly agree
Agree
Moderate
Disagree
Strongly
disagree
13
39
22
16
10
University web mail
Satisfaction level of Web mail
Done pre-registration how many times
1-2
2%
3-4
8%
5-6
21%
6-8
34%
9-10
31%
10+
4%
Done Pre-registration
Place prefer for doing pre-registration
AIUB lab
27%
AIUB Wi-Fi
17%
Cyber cafe
6%
Home
50%
Place prefer for doing Pre-registration
Place prefer for doing pre-registration
based on student satisfaction
It departments responsIbIlIty
0
10
20
30
40
50
60
Strongly agree
Agree
Moderate
Disagree
Strongly disagree
53
27
14
2
4
Are IT System's responsible
It departments responsIbIlIty
based on student experience
Management Responsibility for
allocating section or course properly
0
5
10
15
20
25
30
35
40
45
50
Strongly agree
Agree
Moderate
48
35
17
Management responsibility
Comparing between service of IT
& management
Mainly Responsible
IT tools &
Systems
36%
Management
64%
Mainly responsible
Mainly Responsible based on
students experience
Service of 121
0
5
10
15
20
25
30
35
Strongly
good
Good
Moderate
Bad
Strongly bad
5
35
26
24
10
Service of 121
Comparing between 121 & management service
Online registration is a better option
0
5
10
15
20
25
30
35
40
Strongly
agree
Agree
Moderate
Disagree
Strongly
disagree
36
35
23
5
1
Online registration a better option
Compare with other university
0
5
10
15
20
25
30
35
40
45
Strongly good
Good
Moderate
Bad
Strongly bad
45
34
16
3
2
Compare with other unversity
Starting a new system for
knowing about subject demand
0
5
10
15
20
25
30
35
40
45
Strongly agree
Agree
Moderate
Disagree
36
45
17
2
Starting a new system for knowing about subject demand
Starting a new system for knowing about subject
demand based on student experience
Subject are chosen by Management
Yes
7%
No
93%
Subject are chosen by manegement
Finding
Students who did complete 61+ credits they are quiet
unsatisfied on VUES & management.
Some service are not so much popular among to the
students.
Good thing is that most of students are claimed that the
performance of VUES is improving.
Modern technology are not used efficiently &
effectively.
Management are responsible for non structure
arrangements of sections.