CHAPTER 15

Labor Relations and

Collective Bar gaining

DeCenzo and Robbins HRM 7th Edition 1

CHAPTER 15

❚ What did you find out from your

survey?

❙ BEST UNION ATTRIBUTES

❙ WORST UNION ATTRIBUTES

DeCenzo and Robbins HRM 7th Edition 2

CHAPTER 15 TOPICS:
❘ 1: Unions defined
❘ 2: Labor union laws
❘ 3: Federal labor union laws
❘ 4: Union-organizing process
❘ 5: Collective bargaining components
❘ 6: Collective bargaining steps
❘ 7: Union security arrangements
❘ 8: Grievance procedure
❘ 9: Impasse-resolution techniques
❘ 10: Public-sector bargaining

DeCenzo and Robbins HRM 7th Edition 3

1: UNIONS DEFINED

❚ Organization of
workers
❚ Acting collectively
❚ Seeking mutual
interest
❙ Protection
❙ Promotion
❚ Through collective
bargaining
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1: UNION BENEFITS

❚ Higher wages and

benefits
❚ Influence work rules
❚ Greater job security
❚ Dealing with
management

DeCenzo and Robbins HRM 7th Edition 5

2: LABOR UNION LAWS

❚ Wagner Act
❚ Taft-Hartley Act
❚ Railway Labor Act
❚ Landrum-Griffin Act
❚ Racketeering
Influenced and
Corrupt
Organizations Act

DeCenzo and Robbins HRM 7th Edition 6

3: FEDERAL LABOR
UNION LAWS

❚ Executive Orders
❙ 10900
❙ 11491

❚ Civil Service
Reform Act of 1978

DeCenzo and Robbins HRM 7th Edition 7

4: UNION ORGANIZING
PROCESS

❚ Organizing campaign
❚ Authorization cards
❚ Representation
certification
❚ Collective bargaining

❚ Representation
decertification

DeCenzo and Robbins HRM 7th Edition 8

4: COLLECTIVE
BARGAINING OBJECTIVES
❚ Contract agreement
❚ Acceptable to both
parties
❚ Common issues
❙ Wages
❙ Hours
❙ Terms and conditions of
employment
❙ Grievance procedure

DeCenzo and Robbins HRM 7th Edition 9

5: COLLECTIVE
BARGAINING - INVOLVED

❚ Labor

❚ Management

❚ Government
❙ Watchdog

❚ Financial institutions

DeCenzo and Robbins HRM 7th Edition 10

5: COLLECTIVE
BARGAINING - INVOLVED

❚ Labor
❙ Shop steward
❙ Officer
❙ International
representation
❚ Management
❙ CEO
❙ HR representative
❙ attorneys

DeCenzo and Robbins HRM 7th Edition 11

6: COLLECTIVE
BARGAINING STEPS

❚ Preparation
❚ Negotiation
❚ Agreement
❚ Union Ratification
❚ Contract
Administration

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6: PREPARING TO
NEGOTIATE

❚ Ongoing process
❚ Begins as soon as
prior contract was
negotiated
❚ Internal
information
❚ External
information
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6: PREPARING TO
NEGOTIATE

❚ INTERNAL
INFORMATION
❚ Grievance and
accident records
❚ Employee
performance reports
❚ Absenteeism
❚ Turnover
❚ Transfers

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6: PREPARING TO
NEGOTIATE

❚ EXTERNAL
INFORMATION
❚ Cost of living
❚ Recently negotiated
contracts
❚ Labor market statistics
❚ Economic forecasts

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6: AT THE BARGAINING
TABLE

❚ Union delivers lots

of “demands”
❘ Necessary >
Important > Easy to
give up
❙ Significant room for
trading
❙ Politically expedient
❙ Behind closed doors
❚ THEN….

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6: AT THE BARGAINING
TABLE
❚ Assess priority of other’s
demands
❚ Combine proposals into
viable packages
❚ Match
❙ Highest management offer
❙ Lowest union demand
❚ Oral agreement
❚ Written contract

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6: CONTRACT
ADMINISTRATION

❚ Get information out

❙ Union members
❙ Management
personnel
❚ Implement
❙ Management rights
❚ Interpret
❚ Monitor activities

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7: UNION SECURITY
ISSUES

❚ Union security
arrangements

❚ Maintenance of
membership

❚ Dues check off

DeCenzo and Robbins HRM 7th Edition 19

7: UNION SECURITY
ARRANGEMENTS

❚ UNION SHOP

❚ Most powerful
❚ Not allowed in
right-to-work
states
❚ Required to join to
continue to work

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7: UNION SECURITY
ARRANGEMENTS
❚ AGENCY SHOP

❚ Dues required
❚ Membership optional
❚ Dues used for
collective bargaining,
not political lobbying

❚ OPEN SHOP

DeCenzo and Robbins HRM 7th Edition 21

8: GRIEVANCE
PROCEDURE STEPS

❚ Start at lowest
level
❚ Supervisor (labor
relations specialist
and shop steward)
❚ Manager, specialist
❚ Grievance rights
arbitration

DeCenzo and Robbins HRM 7th Edition 22

8: GRIEVANCE
PROCEDURE OUTCOMES

❚ Resolution

❚ Impasse

DeCenzo and Robbins HRM 7th Edition 23

9: IMPASSE
POSSIBILITIES

❚ Wildcat strike

❚ Economic strike

❚ Lockout

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9: IMPASSE RESOLUTION
TECHNIQUES

❚ Fact-finder

❚ Interest arbitration

❚ Conciliation and
mediation

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9: CURRENT ISSUES

❚ Labor
management
cooperation

❚ Declining
membership

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10: PUBLIC SECTOR
BARGAINING

❚ Increasing
membership
❙ 11% > 37%
❚ Boss is elected
official
❙ “People” determine
budget
❚ Sunshine laws
❚ Freedom of
information

DeCenzo and Robbins HRM 7th Edition 27

10: NONTRADITIONAL
EMPLOYEES IN UNIONS

❚ Nonmanufacturing
sector
❚ Government workers
❚ Nurses
❚ Secretaries
❚ Professional and
technical employees
❚ Managers

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10: GLOBAL LABOR
RELATIONS

❚ Different histories of
unionization
❙ Political
❙ Economic
❚ Different terminology
❚ Different government
role
❚ Differing perspectives

DeCenzo and Robbins HRM 7th Edition 29

REVIEW CHAPTER 15

❚ Remember these
terms?
❙ Sunshine laws
❙ Authorization card
❙ Agency shop
❙ Closed shop
❙ Wildcat strike
❙ Impasse
❙ Certification election

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QUICK: REVIEW
CHAPTER 15

❙ ANSWER THESE QUESTIONS ON A

SHEET OF PAPER.
❘ 1. THE MOST IMPORTANT THING WE DID IN
CLASS TODAY _______.
❘ 2. I STILL HAVE QUESTIONS ABOUT___.
❘ 3. THE BEST THING ABOUT CLASS TODAY
WAS _______________.
❘ 4. DON’T DO ____________ ANYMORE.
• TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK
NEXT CLASS SESSION

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Exhibit 15-1: Union Membership by Industry Concentrations

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Exhibit 15-2: Union Security and Related Provisions

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Exhibit 15-3: Union Organizing Process

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Exhibit 15-4: The Collective-Bargaining Process

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Exhibit 15-5: A Sample Grievance Procedure

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Exhibit 15-6: Trends in Union Membership

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Exhibit 15-7: Unionization Around the World

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