ORGANISATIONAL STRUCTURE &

CULTURE
WHAT IS ORGANISATIONAL STRUCTURE

Definition:
An Organisational structure is where job tasks are formally
divided, grouped, and coordinated.

Key Elements:
Work specialization
Departmentalization
Chain of command
Span of control
Centralization and decentralization
Formalization

WHAT IS ORGANISATIONAL STRUCTURE
(CONTD)
Work Specialization
The degree to which tasks in the organization are subdivided
into separate jobs.

Division of labor:
Makes efficient use of employee skills
Increases employee skills through repetition
Less between-job downtime increases productivity
Specialized training is more efficient.
Allows use of specialized equipment.
WHAT IS ORGANISATIONAL STRUCTURE
(CONTD)
Departmentalization
The basis by which jobs are grouped together.
Grouping Activities By:
Function
Product
Geography
Process
Customer

WHAT IS ORGANISATIONAL STRUCTURE
(CONTD)
Authority
The rights inherent in a managerial position to give
orders and to expect the orders to be obeyed.
Chain of Command
The unbroken line of authority that extends from the
top of the organization to the lowest echelon and
clarifies who reports to whom.
Unity of Command
A subordinate should have only one superior to
whom he or she is directly responsible.

WHAT IS ORGANISATIONAL STRUCTURE
(CONTD)
Span of Control
The number of subordinates a manager can
efficiently and effectively direct.
Concept:
Wider spans of management increase
organizational efficiency.
Narrow Span Drawbacks:
Expense of additional layers of management.
Increased complexity of vertical communication.
Encouragement of overly tight supervision and
discouragement of employee autonomy
WHAT IS ORGANISATIONAL STRUCTURE
(CONTD)
Centralization
The degree to which decision making is
concentrated at a single point in the organization.
Decentralization
The degree to which decision making is spread
throughout the organization.
Formalization
The degree to which jobs within the organization
are standardized.


COMMON ORGANIZATION DESIGNS (CONTD)

Bureaucracy

A structure of highly operating routine tasks
achieved through specialization, very formalized
rules and regulations, tasks that are grouped into
functional departments, centralized authority,
narrow spans of control, and decision making that
follows the chain of command.

THE BUREAUCRACY
Strengths
Functional economies of scale
Minimum duplication of personnel and equipment
Enhanced communication
Centralized decision making

Weaknesses
Subunit conflicts with organizational goals
Obsessive concern with rules and regulations
Lack of employee discretion to deal with problems


TYPES OF ORGANIZATIONAL STRUCTURE
Functional structure:
Groups people together because they hold similar
positions in organization, perform similar set of
tasks, or use the same kind of skills. It also allows
an organization to be effective


FUNCTIONAL STRUCTURE
Advantages :
1. Easy communication among specialists
2. Quick decisions
3. Learning
4. Facilitates performance evaluation for supervisor
5. Facilitates performance evaluation for peers
6. Creates teamwork
7. Creates a career ladder
Disadvantages:
1. Serving needs of all products
2. Coordination
3. Serving needs of all regions

DIVISIONAL STRUCTURE
Divisional structure: Overlays functional groupings, allows an
organization to coordinate intergroup relationships more
effectively than functional structure. It can be a product,
market or geographic divisional structure

Product : Each product division contains the functions necessary
to the service or specific goods it produces

Market: The group functions into divisions that can be
responsive to the needs of particular types of customers

Geographic: The group functions into regional divisions to
service customers in different geographical areas

DIVISIONAL STRUCTURE
Advantages:
1. Quality products and customer service
2. Facilitates communication
3. Customized management and problem solving
4. Facilitates teamwork
5. Facilitates decision making
6. Clear connection between performance and reward
7. Customized service
8. Identification with division
Disadvantages:
1. High operating and managing costs
2. Poor communication between divisions
3. Conflicts among divisions


MATRIX STRUCTURE
Concept:
It is a complex form of organization used to control
their activities results in matrix structure. It
simultaneously groups people into two ways by
the function of which they are member and by
the product team on which they are currently
working. They have two bosses: functional boss
and product boss

MATRIX STRUCTURE
Advantages:
Facilitates rapid product development
Maximizes cooperation and communication between
members
Facilitates innovation and creativity
Facilitates face-to-face problem solving
Provides a work setting in which managers can decide to
solve non-programmed problems
Facilitates frequent product changes of membership in
product teams
Freedom and autonomy to take responsibility for their work
activities

Disadvantages:
Increase role conflict and role ambiguity
High levels of work stress
Limited opportunities for promotion


NEW DESIGN OPTIONS (CONTD)
Virtual Organization
A small, core organization that outsources its major
business functions.
Highly centralized with little or no
departmentalization.
Concepts:
Advantage: Provides maximum flexibility while
concentrating on what the organization does best.
Disadvantage: Reduced control over key parts of
the business.

WHY DO STRUCTURES DIFFER?
Mechanistic Model
A structure characterized by extensive
departmentalization, high formalization, a limited
information network, and centralization.
Organic Model
A structure that is flat, uses cross-hierarchical and
cross-functional teams, has low formalization,
possesses a comprehensive information network,
and relies on participative decision making.


Mechanistic Versus Organic Models
ORGANIZATIONAL CULTURE
Definition
A common perception held by the organizations
members; a system of shared meaning.
Elements
Symbols: dcor, signs, clothing
Language: use of terminology
Standards of behavior: meetings
Slogans: sayings
Heroes: those who embody the culture
Mythology: stories that are repeated
Ceremonies: special events, celebrations

DO ORGANIZATIONS HAVE UNIFORM
CULTURES?
Dominant Culture
Expresses the core values that are shared by a
majority of the organizations members.
Subcultures
Minicultures within an organization, typically defined
by department designations and geographical
separation.

DO ORGANIZATIONS HAVE UNIFORM
CULTURES? (CONTD)
Core Values
The primary or dominant values that are accepted
throughout the organization.
Strong Culture
A culture in which the core values are intensely held
and widely shared.

LEVELS OF ORGANIZATIONAL CULTURE
Underlying assumptions
Unspoken and unconscious but guide action
Espoused values
Stated in mission, ethical codes, etc.
Artifacts
Visible evidence of assumptions in behavior,
rituals, myths, etc.

WHAT IS ORGANIZATIONAL CULTURE?
(CONTD)
Culture Versus Formalization
A strong culture increases behavioral
consistency and can act as a substitute for
formalization.
Organizational Culture Versus National Culture
National culture has a greater impact on
employees than does their organizations culture.
Nationals selected to work for foreign companies
may be a typical of the local/native population.

WHAT DO CULTURES DO?
Cultures Functions:
1. Defines the boundary between one organization
and others.
2. Conveys a sense of identity for its members.
3. Facilitates the generation of commitment to
something larger than self-interest.
4. Enhances the stability of the social system.
5. Serves as a sense-making and control mechanism
for fitting employees in the organization.

HOW CULTURE BEGINS
Founders hire and keep only employees who think
and feel the same way they do.
Founders indoctrinate and socialize these
employees to their way of thinking and feeling.
The founders own behavior acts as a role model
that encourages employees to identify with them
and thereby internalize their beliefs, values, and
assumptions.

KEEPING CULTURE ALIVE
Selection
Concern with how well the candidates will fit into the organization.
Provides information to candidates about the organization.
Top Management
Senior executives help establish behavioral norms that are adopted by
the organization.
Socialization
The process that helps new employees adapt to the organizations
culture.
How Employees Learn Culture
Stories
Rituals
Material Symbols
Language

CREATING AN ETHICAL ORGANIZATIONAL
CULTURE
Characteristics of Organizations that Develop High
Ethical Standards
High tolerance for risk
Low to moderate in aggressiveness
Focus on means as well as outcomes
Managerial Practices Promoting an Ethical Culture
Being a visible role model.
Communicating ethical expectations.
Providing ethical training.
Rewarding ethical acts and punishing unethical ones.
Providing protective mechanisms.
CREATING A CUSTOMER-RESPONSIVE
CULTURE
Key Variables Shaping Customer-Responsive
Cultures
1. The types of employees hired by the organization.
2. Low formalization: the freedom to meet customer
service requirements.
3. Empowering employees with decision-making
discretion to please the customer.
4. Good listening skills to understand customer
messages.
5. Role clarity that allows service employees to act as
boundary spanners.
6. Employees who engage in organizational citizenship
behaviors.

CREATING A CUSTOMER-RESPONSIVE
CULTURE (CONTD)
Managerial Actions :
Select new employees with personality and attitudes
consistent with high service orientation.
Train and socialize current employees to be more customer
focused.
Change organizational structure to give employees more
control.
Empower employees to make decision about their jobs.
Lead by conveying a customer-focused vision and
demonstrating commitment to customers.
Conduct performance appraisals based on customer-focused
employee behaviors.
Provide ongoing recognition for employees who make special
efforts to please customers

RELATIONSHIP BETWEEN ORGANIZATIONAL
STRUCTURE AND CULTURE?
Organizational structure is a mechanism through
which effort and work is coordinated with
supervision to produce the results that are hoped
for from organizational culture.

The structure seems to be the conduits or lines of
authority, the system set into place through which
individuals can come together to fulfill the
expectations of organizational structure.


If the football team is the
organizational culture, the
specific coaches and
players comprise the
organizational structure.



THANK YOU