Académique Documents
Professionnel Documents
Culture Documents
Intelligence
A Leader’s
Primer
M.L.PANDIA
Feelings are indispensable
for rational decision
making. They are like a
compass, they guide us in
the right direction.
Three Competency Domains
1. Technical Skills
2. Cognitive
Abilities
3. EI Abilities
Studies* show:
For all levels of jobs, EI
competencies are twice as
effective as IQ in determining
an individual’s success rate.
The higher the level of a
position in an organization, the
more EI seems to matter.
Executive Leaders show an
85% correlation between EI
competency and success.
EI Competencies
Self-Awareness
Self-Management
EI
Social Awareness
Relationship
Management
Self-Awareness
Knowing one’s internal states, preferences,
resources and intuitions
Emotional Self-Awareness
Accurate Self-Assessment
Realistic Self-Confidence
Knowing one’s internal states, preferences,
resources and intuitions
Emotional Self-Awareness –
Recognize your own inner signals,
note how decisions and values match
Realistic Self-Confidence – Be
willing and able to play to your
strengths, admit you have them!
Self-Management
Managing one’s internal states, impulses and
resources
Emotional Self-Control
Transparency
Optimism
Adaptability
Innovation
Achievement
ging one’s internal states, impulses and resou
Emotional Self-Control – Manage your own
disturbing emotions, stay calm and clear-
headed
Transparency – Live your values, admit
mistakes, never turn a blind eye
Optimism – Roll with the punches, expect
the best of everyone.
Adaptability – Flexible, nimble, fluid,
comfortable with ambiguity
Innovation – Seize opportunities, or create
them
Achievement – Continually learning – and
Social Awareness
Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organization
Empathy
Organizational
Awareness
Service
Orientation
Awareness of other’s feelings, needs,
concerns and the currents, networks and
politics of the organization
Empathy – Listen, attune, grasp other’s
perspectives
Organizational Awareness –
“Politically and “politically astute, know
the values and unspoken rules
Inspirational
Influence
Developing Others
Change Catalyst
Conflict Management
Building Bonds
Awareness of one’s
Teamwork &
Collaboration effect on others, ability
to work effectively and
efficiently with others
Awareness of one’s effect on others, ability to
work effectively and efficiently with others
Inspirational – Embody what you ask of others
Influence – Be persuasive and engaging
Developing Others – Cultivate people’s abilities
Change Catalyst – Recognize the need for
change, challenge the status quo
Conflict Management – acknowledge and
redirect
Building Bonds – Cultivate the web of
relationships
Teamwork & Collaboration – Be a model of
respect, helpfulness and cooperation
Your goals… or
what do you really want
Jot down three areas
where you’d like to be
more effective (work
and / or personal life)
Prepare to discuss
some of these goals
with the group
Provide your insights
to participants
Self Assessment Opportunity
Self assessment available at:
http://www.utne.com/azEQ.tmpl
1 2 3 4 5
virtually never virtually always
in a Leadership Context???
EI is our ability to acquire
and apply knowledge
from our emotions and
the emotions of others in
order to solve problems,
and live a more
successful, fulfilling life.
Issues affecting HR professionals
Brainstorm issues
How can we
incorporate EI
“tactics” to help us do
our jobs effectively?
How can we use EI
competencies to
“shield” us from the
traumatic energy that
comes our way?
EI Competencies
Self-Awareness
Self-Management
EI
Social Awareness
Relationship
Management