PSTN Services

PSTN Services
 POTS (Plain Old Telephony services)
 ISDN (Integrated Services Digital
Network)
 Business Services
 VPN (Virtual Private Network)
 Centrex
 Call center services
 SP Services
 Database and operator Services
Plain Old Telephony
Services
 Additional feature and services in
POTS
 Custom call features
 Custom Local Area Signaling Services
CLASS (Custom Local Area Signaling
Services) features
 Voice mail
Custom Calling Features
 Some common custom call
features
 Call forwarding
 Call waiting
 Three-way calling
 Speed dialing
 Added number
CLASS Feature
 Some common CLASS features are
 Custom-originated trace
 Automatic callback
 Automatic recall
 Display features
 Calling number block
 Call screening
Voice Mail
 Voice mail services available to
residential and small business users
are

 Voice messaging

 Fax messaging
ISDN
 It provide the set of digital data and
voice services.
 We also can extend these services
through the PSTN network using SS7
and PRI trunks.
 The two method of accessing ISDN
are
 BRI (Basic Rate Interface)
 PRI (Primary Rate Interface)
Business Services

 Virtual Private Voice Network

 Centrex Services

 Call center services

Virtual Private Voice
Network
 Virtual Private Voice Network cost-
effectively interconnect corporate
voice traffic between multiple
location over the PSTN.
 The alternative to Virtual Private
Voice Network is dedicated tie-lines
between locations.
Centrex Services
 Centrex Services can be delivered
by Public Switching Infrastructure
and do not require costly CPE
(Customer Premise Equipment)
 The Centrex software loaded in the
switch can create a Virtual Private
Business.
Centrex Services
 We can access Centrex services in
the following ways.
 POTS (Plain Old Telephony services)

We can designate and use these lines as
a Centrex lines.
 Feature lines
Centrex Services
 Some of the Centrex services and
capabilities
 Call Holding
 Convenience features
 Custom dial plans
 Management
 Security
Call Center Services
 Call center have large volume of
incoming calls and need to be able to
efficiently handled and distributes these
calls among multiple agents.
 The following implementation are the
most commonly used in call center
 ACD (Automatic Call Distribution)
 SCAI (Switch-Computer Application
Interface)
Service Provider Services
 Database services
 800 number services
 Calling card services
 Authorization services
 Operator services
 Toll and assistance
 Dictionary assistance
 Billing services