Instructor Development

Mad River
Ski Patrol

Thursday, December 3, 2009 1

 Lesson / Strand 3:
Human Relations and
Communications

Thursday, December 3, 2009 2

 Teachers
• Who was your
favorite teacher in
high school or
college?
• Who was your
worst teacher?
• WHY?

Thursday, December 3, 2009 3

 Objectives:
• Human Relations
– Explain the human relations qualities
necessary for effective instruction.
• Communication Skills
– List and explain effective listening skills.
– Explain categories of nonverbal behavior
and signals necessary for interpreting
nonverbal communication.
– Describe the principles of effective feedback.
– Identify and explain feedback techniques.

Thursday, December 3, 2009 4

 Human Relations
• Creating a positive learning
environment and
accommodating different adult
learning styles.
• Moving beyond expertise in
subject to the interaction with
learners.
– Confidence, Sense of Humor and
Warmth, Enthusiasm, Ability to
Relate, Positive Nature.

Thursday, December 3, 2009 5

 Developing Effective
Human Relation
Qualities
• Encourage learners to share
• Know your subject (confidence)
• Be reliable, fair, and consistent
• Display warmth, acceptance
• Demonstrate enthusiasm, and an open,
positive approach
• Use a variety of teaching methods
• “Practice what you preach”

Thursday, December 3, 2009 6

 Communications

• Good communications are

critical to instruction.
• Focus here is on three key
skills:
– Improving listening skills
– Interpreting nonverbal
communications
– Providing constructive feedback

Thursday, December 3, 2009 7

 Improving Listening Skills
• Concentrate, giving undivided
attention to speaker.
• Avoid interrupting
• Respect right to share views
• Repress emotional response
• Clarify message
• Search for total meaning
• Pay attention to non-verbal
Thursday, December 3, 2009 8
 Nonverbal
Communication
Categories
• Body motion
• Physical characteristics
• Appropriate touching behavior
• Voice
• Body position

Thursday, December 3, 2009 9

 Nonverbal Signals

• Rolling eyes
• Avoiding eye contact
• Leaning body forward
• Fiddling with paper
• Quizzical looks
• Excitement in voice

Thursday, December 3, 2009 10

 Providing Effective
Feedback
• Constructive feedback provides
immediate input on learning.
• Best if comes from combination
of the student, other students,
and the instructor.
• Immediate, specific feedback on
one error at a time with correct
info.
• Focus on facts
• Maintain positive attitude.
• Give credit for what they knew.
Thursday, December 3, 2009 11
 Types of Feedback
• Didactic Feedback
– Used for Concept/Knowledge attainment
– Provide info, pose question, ask student, Q&A
interaction and hints on what was correct vs
incorrect to get correct response.
• Coaching Feedback
– Used for practical application of skill
– Coach during practice, allow self-diagnosis, pick
one skill at a time, give specific input and
suggestions, stay positive.

Thursday, December 3, 2009 12

 Q&A
• What human relation qualities
make a good teacher?

Thursday, December 3, 2009 13

 Q&A - What human relation
qualities make a good teacher?

• Encourages participation
• Strong knowledge
• Fair, consistent, reliable
• Warm, empathic attitude
• Positive approach
• Sense of humor
• Variety of methods
• What things can we do to improve
our listening skills?

Thursday, December 3, 2009 14

 Q&A:
What things can we do to improve
our listening skills?

Thursday, December 3, 2009 15

 Q&A - What things can we do to
improve our listening skills?

• Concentrate, give full attention

• Avoid interrupting
• Respect others right to share
views
• Repress emotional responses
• Clarify message
• Watch for non-verbals
• Don’t “think ahead”
Thursday, December 3, 2009 16
 What is Didactic
Feedback?
• Used for Concept/Knowledge
attainment
• Provide info, pose question, ask
student, Q&A interaction and
hints on what was correct vs
incorrect to get correct response.

Thursday, December 3, 2009 17

 What is Coaching
Feedback?
• Used for practical application of
skill
• Coach during practice, allow self-
diagnosis, pick one skill at a
time, give specific input and
suggestions, stay positive.

Thursday, December 3, 2009 18

 Review:
• Human Relations
– Qualities necessary for effective
instruction.
• Communication Skills
– Effective listening skills.
– Categories of nonverbal behavior and
signals necessary for interpreting
nonverbal communication.
– Principles of effective feedback.
– Feedback techniques.

Thursday, December 3, 2009 19

 Let’s try it!

• Practice evaluating others

applying feedback techniques
• Assess yourself and each other
for interaction, communication,
and catching non-verbal signals
• Talk about where we want to
practice more and improve
ourselves.

Thursday, December 3, 2009 20

 Questions?
Ideas and Suggestions?

Thursday, December 3, 2009 21