Assignment 2: Case Study

Name: Min Zaw

Student ID: 12725517
Subject: Conflict Analysis
Subject code: LB5525
Campus: Townsville
Managing conflict effectively..
Effectively diagnosing a conflict
Taking action to manage the conflict based on the diagnosis
Two-step process:
Furlong (2009,p.6)
Conflict between Old Man Johns and Mr. Smith
Mr. Smiths girl hit by Jones boy
A brawl raised by Mr. Smiths men
Reprisal attack by Old Man Jones men
Conflict triggered by
Conflict emerged by
Conflict escalated by
Position

Mr. Smith: Jones and his
family should leave the
community

Jones: Smith makes sure that
we have a bad name and they
get stuffed if continue to
make trouble
Position
Interests
Arguing over positions
inefficient
Negative effect on relationship
Each partys want/need/hope/fear
Statement that each party expresses
Jones:
The trouble is there are no jobs.
I want my boys to get a start in life.
Smith:
We want our kids safer and to be
safe in our community.
Some of interests of both parties:
Focuses on process/approaches to resolving disputes that people use
Three categories:
Interest based process
Rights based process
Power based process
Interests, Rights and Power model
Finding a solution that meets the interests of both
Getting consensus
Succeeding if both parties agree
Win-Win
Interest based process
Process: Negotiation, Mediation, Joint problem solving,
mutual gain bargaining, Brainstorming
Furlong (2009,p.110)
Creative, unique solutions
But less consistent
Durable agreement
but not always achieve a resolution
Build and strengthen
relationship
Collaborative but time consuming
Interest based process
Furlong (2009,p.113)
Focusing on superiority of one partys rights over others rights
Right based process
Minimizing and de-legitimizing other partys rights
Win-Loss
Litigation
Arbitration
Adjudication
Formal investigation
Natural evaluation
Some negotiation types
Adversarial in nature
Furlong (2009,p.110)
Rights come from laws, conventions, policies, past practices etc.
Faster outcome
but sometime slower
due to formal process
Fair, consistent standard
but more formal and less flexible
Objective but
losers less satisfaction
more additional conflict
Right based process
Furlong (2009,p.114)
Power based process
Bring all the resources each party has at their disposal
Try to get win
Win-Lose Lose-Loss
/
Highly adversarial
Threats, Physical force, Violence, Strike, one sided decision making, Voting
Furlong (2009,p.110)
Once power is used,
more power is needed over time
Power based process
Furlong (2009,p.114)
Furlong (2009))
I/R/P model and its shortcomings
The model focuses on processes and approaches to resolving disputes
But less focuses on assessing or categorizing the conflicts
Circle of conflict
to address the shortcoming
Triangle of satisfaction
to explore interests of both parties
References
Lynch, J. (2003). Integrated conflict management programs emerge as an
organization development strategy. CPR Institute for Dispute Resolution, 21(5), 99-
104. Retrieved from
https://www.cpradr.org/Portals/0/Committees/Industry%20Committees/Preventiv
e%20Law%20Committee/Integrated%20Conflict%20Management%20Programs%2
0from%20Alternatives.pdf
Furlong, G., T. (2009). The Conflict Resolution Toolbox: Models and Maps for
Analyzing, Diagnosing, and Resolution conflict. Wley. Retrieved from
http://site.ebrary.com/id/10330169?
Wilmot, W & Hocker, J. (2007). Interpersonal Conflict: Nature of Conflict. New
York: Phillip A. Butcher. Retrieved from.