CBL DATA RECOVERY

TECNOLOGIES PTY
LTD

COMPANY OVERVIEW
 CBL’s Objectives

To meet and exceed customer’s requirements

and to ensure high levels of customer
satisfaction

– By providing the most effective data recovery

services at competitive rates

– By ensuring time commitments are met or bettered

– By communicating with our clients proactively

– By objectively measuring and continually improving

upon our core business processes and customer
interfaces
CBL is People
 CBL Company Overview

• Australia Established in 2002 by Vicky

Brauner/ Bill Margeson/ Zhengong Chang
• CBL Focused on data recovery since 1994
• CBL start in Markham (Toronto)
• Company owned offices
 San Diego  Newcastle and Northampton,
 Armonk U.K.
 Barbados  Kaiserslaurtern, Germany
 Curitiba,  Singapore
Brazil  Beijing
 CBL Company Overview

• 40 Employees Worldwide
– 23 dedicated data recovery specialists / engineers

• Centers of expertise for internal engineering

level support
 San Diego Tape Media
 Toronto Internal Product R & D
 Newcastle Anti-virus
Related Activities
Brisbane Raid Response
• 46 Authorized marketing partners
internationally
 CBL Company Overview

CBL Conferencing
 Current Customer Base
(Sampling)

• Corporate
– Enterprise IBM, KPMG, Nortel, Yahoo, HP, GE Capital
– Midsize BMG, ADP, Next Wave, Comfort Inn, WTEM
Radio
– SOHO Romeo Photography, Ohel Children's Home
• Government
– Federal US Navy, Dept. of Agriculture, US Geo Survey
– State NY Div of Criminal Justice, CA Dept.
Conservation
– Foreign French Govt., Belgium Ministry of Labour
• Institutional
– Universities Brigham Young, John Hopkins, Penn State,
Princeton
– Medical Aetna US Healthcare, Fox Chase Cancer Ctr.
 Data Recovery Capabilities

•All types of storage media regardless of O/S

Examples:

• Hard Disk Drives • Removable Media

• Desktops • Floppy, Jaz, Zip
• Laptops • Optical, SyQuest
• Externals • Flash Media

• Multiple Disk Systems • Tape Cartridges

• RAID • DLT, AIT, LTO
• SAN • 8mm 4mm
• NAS • 9 Track, Travan, QIC
 CBL’s
Added Value

• Targeted enterprise services

– Product Support
» RAID, NAS, SAN
» Tape media
– Rush/emergency service
– Corporate Service Plan
– Forensic methodology
– Disk sanitizing service
 CBL’s
Added Value

• CBL’s only business is data recovery

• Company owned offices established worldwide

• Strategic relationships with market leaders

• CBL recognized as world authority in data recovery

• CBL is financially healthy and debt free – long and

short term expansion plans based on organic
growth

• Client management approach to projects

• Company culture based on customer service

 CBL’s
Added Value

CBL’s Wall of Friends

 CBL’s
Added Value

• Letters of thanks from past customers

– “This note is sent with glowing THANKS for the way CBL handled my
recovery request from start to finish… My hats off to CBL for their
professional services that saved the day” – Stan Shook, IBM,
Illinois.

– “I wanted to thank you for the very professional and excellent

service your company provided me on the recovery of my hard
drive.” – Dr. A Najmi, Senior Research Physicist, John Hopkins
U.

– “I really wanted to express how knowledgeable, cooperative and

cheerful your customer service staff was each time I spoke with
them.” – Optics 1, Inc.

– “… thank you very much for all you tried to do. It was his time.
Please dispose of my Seagate (“Drivey”).” Colin, ABV.
 CBL’s
Added Value

• Global Presence
– company-owned locations
worldwide

• Clearance
– Dept. of Defence Secret Security Clearance - senior
recovery specialist

• State of the art facilities

– Class 100 Clean Rooms
– 24 hour video & monitored surveillance
– Video/voice conferencing with all locations
 CBL’s
Added Value

AIMS
 CBL’s
Added Value

• Technology Capabilities
– Experts in search head and all HD component
replacement procedures
– Servo technology
– Surface mounting equipment
– HP 54501A Digitizing Oscilloscope
– Philips PM3055 Frequency Analyzer
– Software tools created in-house
– O/S specialists
 CBL’s
Added Value

 
• CBL – Customer Friendly Terms
 

• Standard Service has the objective of recovered data

ready for return to customer within three working days
after receipt of customer authorization.
• Evaluation is free of charge on Standard Service
projects.
• No charges are applied if no data is recovered.
• There are no CBL handling fees.
• Rush emergency service with dedicated 24/7 data
recovery engineers is available at additional cost.
 CBL’s
Added Value

• Quality and Metrics

By Media

5%

11%

Erased Types of Logical Dam age

3%
Formatted 7% Hard disks
1%

Overw ritten 3% Servers

Sys Files Laptops
10%
Removables
Unknow n

80%

80%
 
  CBL
Helping You to Breathe Easier

THANK YOU!