wants and why. The more unusual the request, the more convincing the reason needs to be. An enquiry letter is written by a potential customer, on the look out for a product or with a desire to avail the service offered by a seller or an organization. An enquiry letter is neither a contract nor does it entail any contractual obligation between the two. It is actually a preliminary exercise that may lead to a contract. BUSINESS LETTERS: responding to enquiries 1. Thank your prospective customer for his enquiry. - Thank you for - Many thanks for - We were pleased to receive your letter of / dating (date). your letter requesting information. your letter in which you enquire about 2. Praise your production and give information, either requested or supplementary, about your company and products. - We have been manufacturers of (product) / manufacturing (product) since / for - We have acquired considerable experience that enables us to supply top-quality goods. be competitive on every market. export in large quantities. offer a very reliable product. 3. Give the requested information and details. - We are sending you - We are glad to send you - We have pleasure in sending you - We are enclosing our current catalogue. a descriptive leaflet / brochure. a full range of patterns. a set of samples. a trial item. our latest price list / our lowest quotation. our best offer. full details of our terms of sale. 4. Inform the customer about your payment terms. - We usually require payment with the order / on receipt of invoice. - Payment may be made by bank transfer. letter of credit. bill of exchange. credit card. 5. Close the letter encouraging your prospective customer to place an order. - We hope that - We are sure that our terms will suit you. our offer will meet your approval. our goods wil meet your requirements. our quotation will induce you to place a trial order. you will find our terms fully satisfactory. a trial order will give you full satisfaction - We look forward to the pleasure of doing business with you. hearing from you soon. counting you among our customers. receiving your first order. NOVELTY SAFETY EQUIPMENT LTD 14th Floor Shun Koo Building Aberdeen Hong Kong 3 Oct 2013 Attn: Mr Tim Lee Manager Sun Lee Consultancy Ltd 198 Fa Yuen Street Mongkok Kowloon Dear Mr Lee Enquiry regarding fire extinguishers Thank you for your enquiry regarding our newly released range of fire extinguishers. You will see from the enclosed catalogue that the range has been extended to include some highly efficient portable extinguishers for use on construction sites. We are offering to our existing customers a 15% discount on orders of extinguishers from this new range. We look forward to your increased order at this discount rate. Yours sincerely Silvia Choi Merchandising Manager References http://www2.elc.polyu.edu.hk/cill/eiw/enquiry_ letter_constructor.htm http://www.ego4u.com/en/business- english/communication/generator?enquiry