CSE 371 Presentation

Group : 05
Project Title : Automating The Customer
Management Process Of A Real State Company
Group Members
Nafisa Sanjida ID:12304058
Marufa Binte Azam ID:12104206
Mir Sohanuzzaman
Arefin
ID:12104200
Ahnaf Khan ID:1210
Problem Identification
Lack of contact information of existing and
potential customer
Lack of efficient HRM system
Asset management and property
management relationship
Communication and Time management
problem with the broker and supplier
Mismanagement between the customer
preferences and our offerings.
Solutions Regarding The Problem
Creating database for customer information
Creating the employee related information
& manage relationships with different levels
Efficient handling the property, the
landowner and the project
Creating good bond and control over the
broker and the supplier
Preference list for customer to manage
their expectations
To store the data ....
Considering 5 factors of Database
Using tabular approach with primary and
foreign key
Customer account management
Customer retention
Instant sales boost (UP)
Research and development
Customer service

Database for Customer Relationship Management
Customer Info.
Table
*Customer ID
Customer Name
Customer types
Customers Occupation
Customer's Location
Project's ID
Payment history
Contact Number
Customer Email
Preferences
Payment Types
Project Info. Table
*Project ID
Project Name
Project Location
Landowner of the project
Property ID
Broker ID
Project Design
Assigned engineer
Flat size (sq)
Customer ID
Employee ID
Employee Detail
Raw material ID
Raw materials requirement info
Cost of the project
Raw Material
suppliers Table
Procurement Order ID
*Raw Materials ID
Raw Material Type
Raw material name
Supplier ID
Quantity
Unit Price
Total Price
Order Date
Received Date
Employee Info.
Table
* Employee ID
Employee Name
Salary and wages
Employee type
Working hour
Assigned project and
location
Performance
Property Info.
Table
* Property ID
Property Location
Property Owner Name
Property Cost
Broker ID
Payment schedule
Percentage Distribution
Broker Info. Table
*Broker ID
Broker name
Broker Address
Number of sell
Database for Customer Relationship Management
Customer Info.
Table
*Customer ID
Customer Name
Customer types
Customers Occupation
Customer's Location
Project's ID
Payment history
Contact Number
Customer Email
Preferences
Payment Types
Project Info. Table
*Project ID
Project Name
Project Location
Landowner of the project
Property ID
Broker ID
Project Design
Assigned engineer
Flat size (sq)
Customer ID
Employee ID
Employee Detail
Raw material ID
Raw materials requirement info
Cost of the project
Raw Material
suppliers Table
Procurement Order ID
*Raw Materials ID
Raw Material Type
Raw material name
Supplier ID
Quantity
Unit Price
Total Price
Order Date
Received Date
Employee Info.
Table
* Employee ID
Employee Name
Salary and wages
Employee type
Working hour
Assigned project and
location
Performance
Property Info.
Table
* Property ID
Property Location
Property Owner Name
Property Cost
Broker ID
Payment schedule
Percentage Distribution
Broker Info. Table
*Broker ID
Broker name
Broker Address
Number of sell
Data Recording Process
Add new order for selling flat
Make new broker and supplier
Place a Raw Material Order
Raw Material
Supplier Info
Customer Info
Broker Info
Employee info
Add new land info and cost
Add new customer and employee
Project Info
Customer Information Table
*Customer
ID
Customer
Name
Customer's
Location

Project's ID

Payment
history

Contact
Number

Customer Email

Payment Types

C101 Mr. Rohim Bonani P4101 Due 8053403 rohim@gmail.com Cash
C102 Mr. Korim Gulshan P4112 Paid 8045696 korim@gmail.com Check
C103 Mr. Rafiq Dhanmondi P4123 Paid 7658468 rafiq@gmail.com Check
C104 Mr. Sahed Mirpur P4134 Paid 6458791 sahed@yahoo.com Check
C105 Mr. Adnan Mohakhali P4145 Due 8456971 adnan@yahoo.com Check
C106 Mr. Arif Rampura P4156 Paid 9125469 arif@yahoo.com Cash
C107 Mr. Tanvir Mirpur P4167 Due 9475846 tanvir@gmail.com Cash
C108 Mr. Nahid Bonani P4178 Due 6124879 nahid@yahoo.com Cash
C109 Mr. Sayem Bonani P4189 Due 7124689 sayem@gmail.com Check
C110 Mr. Kabir Gulshan P41910 Paid 8546268 kabir@gmail.com Cash
Project Information Table
*Project
ID

Project
Name

Project
Location
Property
ID

Broker
ID

Flat
size
(sq)

Customer
ID

Employee
ID

Raw
material
ID

Raw mat.
requirem
ent info

Cost of
the
project

P4101
Project
S
Bonani PR151 B666 1200
C108
E444 R1009
Luxurious 50,000,000
P4112
Project
F
Gulshan PR152 B667 1000
C110
E445 R1007
Normal 5,400,000
P4123
Project
K
Dhanmond
i
PR153
B668 4200
C102
E448 R1001
Luxurious
70,000,000
P4134
Project
M
Mirpur PR154
B669 900
C104
E443 R1004
Normal
4,000,000
P4145
Project
A
Mohakhali
PR155
B670 700
C101
E447 R1003
Normal
7,300,000
P4156
Project
D
Rampura PR156
B671 1350
C107
E441 R1008
Luxurious

23,000,000
P4167
Project
T
Mirpur
PR157
B672 1200
C103
E446 R1005
Normal
6,000,000
P4178
Project
O
Bonani PR158
B673 1400
C105
E450 R1002
Luxurious

10,000,000
P4189
Project
X
Bonani
PR159
B674 1450
C106
E442 R1006
Normal
7,500,000
P41910
Project
C
Gulshan
PR160
B675 1400
C109
E440 R1000
Normal
7,000,000
Employee Information Table
* Employee
ID
Employee
Name
Salary and
wages
(Monthly)
Employee
type
Working
hour
(per day)
Assigned
project and
location
Performance
E445
Mr.Abid 50,000
Permanent
7 Project O Excellent
E447
Mr.Sohan 30,000
Permanent
7 Project X Bad
E451 Mr.Sakif 70,000
Permanent
7 Project K Good
E448 Mr.Sunny 54,000
Contractor
8 Project T Excellent
E442 Mr.Kamal 43,000
Contractor
8 Project K Good
E443 Mr.Maruf 62,000
Contractor
8 Project X Bad
E446 Mr.Rishad 7,000
Day Labor
12 Project O Good
E444 Mr.Imam 7,000
Day Labor
12 Project K Excellent
E440 Mr.Chandan 7,000
Day Labor
12 Project X Bad
E449 Mr.Papon 7,000
Day Labor
12 Project D Excellent
Property Information
* Property ID

Property
Location

Property
Owner Name

Property
Cost

Broker ID

Payment
schedule

Percentage
Distribution

PR151 Bonani Mr. Rohim 50,000,000 B666 3/2/2014 60
PR152 Gulshan Mr. Korim 5,400,000 B667 24/4/2013 69
PR153
Dhanmondi Mr. Rafiq 70,000,000 B668 6/7/2014 83
PR154 Mirpur Mr. Sahed 4,000,000 B669 12/4/2014 47
PR155
Mohakhali Mr. Adnan 7,300,000 B670 30/6/2014 20
PR156 Rampura Mr. Arif 23,000,000 B671 11/6/2014 61
PR157
Mirpur Mr. Tanvir 6,000,000 B672 6/7/2014 75
PR158 Bonani Mr. Nahid 10,000,000 B673 3/2/2014 60
PR159
Bonani Mr. Sayem 7,500,000 B674 24/4/2014 83
PR160 Gulshan Mr. Kabir 7,000,000 B675 18/6/2014 75
Inventory Inventory Inventory
Broker Information Table
*Broker ID Broker Name Broker Address Number of sell
B666 Mr. X Badda 18
B667 Mr. ACA Mirpur 1
B668 Mr. WAF Badda 6
B669 Mr. GFR Badda 10
B670 Mr. HTD Rampura 3
B671 Mr. HJY Mirpur 9
B672 Mr. SERT Bonani 8
B673 Mr. ERT Rampura 21
B674 Mr. WQG Mirpur 3
B675 Mr. AAR Bonani 1
Raw Material Suppliers
Procurement
Order ID
*Raw
Materials
ID

Raw
material
name

Supplier
ID

Quantity

Unit Price

Total
Price

Order
Date

Received
Date

PR2007
R1009
Tiles SP209 1000 15 15000
12/6/2014 2/8/2014
PR2061
R1007
Sand SP108 900 13 11700
3/7/2014 8/7/2014
PR2062
R1001 Brick SP203 6000 5 30000
4/4/2014 30/7/2014
PR2064
R1004 Tiles SP207 1300 10 13000
22/6/2014 28/7/2014
PR2068
R1003 Brick SP102 9000 7 630000
14/6/2014 20/7/2014
PR2069
R1008 Paint SP103 22 64 1408
16/6/2014 14/7/2014
PR2070
R1005 Tiles SP104 2100 16 21000
30/6/2014 16/7/2014
PR2072
R1002 Brick SP105 1300 10 30000
19/7/2014 30/7/2014
PR2073
R1006 Tiles SP107 2000 20 17000
1/7/2014 18/7/2014
PR2076
R1000 Paint SP203 16 200 3200
20/7/2014 18/7/2014
Reports Regarding Broker
Project S. A Tower
Broker ID Broker Name Number of sell Quality Grade
B666 Mr. X 18 A
B667 Mr. ACA 1 D
B668 Mr. WAF 6 C
B669 Mr. GFR 10 B
Reports Regarding Raw Material Supplier

Supplier of Tiles
Supplier ID Location Quantity Lead Time Performance Rank
SP209 Manikganj 1000 15 days A
SP104 Manikganj 2100 12days B
SP207 Manikganj 1300 9 days C
0
5
10
15
20
SP209 SP104 SP207
L
e
a
d

T
i
m
e

Supplier ID
Reports Regarding Employee
Day Labor Performance
Employee ID Working Hour Performance
E446 12 Good
E444 12 Excellent
E440 12 Bad
E449 12 Excellent
Retention Program
Customer ID Customer Name
Number of flat
purchased
Retention program
C107 Mr. Tanvir 3 10% discount
C106 Mr. Tanvir 2
Extending Installment time for
over 6 year
C102 Mr. Korim 6 2 free garage
C109 Mr. Sayem 4 20% discount
Report Regarding Customer