The Balanced Scorecard for MIS

The Balanced Scorecard for MIS

Objectives
What is a balanced scorecard
How does it affect MIS
Building the Balanced Scorecard
What is a balanced scorecard
The Balanced Scorecard is an approach to
performance measurement that combines
traditional financial measures with non-
financial measures to provide managers
with richer and more relevant information
about activities they are managing.
Used for two activities
Management Control
Monitoring and control the delivery of pre-defined
activities
Strategic Control
Used to articulate the strategic objectives of an
organisation and monitor the activities required for
their requirements
What is a balanced scorecard
What is a balanced scorecard

What is a balanced scorecard
Financial Perspective
Assess project risks
Cost benefit analysis of proposed activities
Data available to monitor cash flow, planned
versus actual

What is a balanced scorecard
Customer Perspective
Understanding of who are internal and external
customers
Activities driven by customer needs satisfaction
Define levels of service to match levels of
customer satisfaction
What is a balanced scorecard
Internal Perspective
Mission orientated processes and support
orientated processes
Metrics to display areas in which organisation
excels
Compare metrics with what customer actually
requires

What is a balanced scorecard
Learning and Growth Perspective
Avoidance of brain drain through focussed
training in identifiable areas of risk
Organisational development through people
improvement
Knowledge workers in continuous learning
mode
How does it affect MIS
Are we clear on what we want to achieve

The first stage would be to produce a
Destination statement of Where we want to be
What is required to get there ?
How and what do we measure to chart MIS
progress ?

How does it affect MIS
Strategic Objectives
What we need to do to achieve the Destination
Statement.
Can the main goal be divided into smaller,
more easily identifiable and manageable
elements
Clear ownership of both high level and
primitive objectives/goals

How does it affect MIS
Strategic Linking Model
How are the elements of the Strategic
Objectives linked and where do they fit into the
4 elements of the balanced scorecard.
Review Strategic Objectives
Mission
Improve the Universitys Efficiency and
Effectiveness through the provision of high
quality information systems and services
Catalyst for Change
Martini promise to underpin change
Objectives
Deliver a comprehensive integrated portfolio of
business services
Operational support for admin functions
Understand and satisfy our customers
Enable users to control their own information
Develop the MIS team to have the right people with the
right skills to deliver the service
Balance resources between
Support for existing services
Developing new services
Deliver management information derived from
underlying operational systems
Current Themes
Maintain core infrastructure and supporting
service
Keep show on road
Meet customer expectations
Business continuity and resilience
Accessibility
Integration
Technology Drivers
Continuous improvement
Examples of elements of the
Balance Scorecard
- Financial
1. Objective Efficient use of budget
Measure Cost Benefit Analysis
Target Only take on projects that return x:y
ratios
Initiative Financial input into all elements of
our work including our business
partners.
Examples of elements of the
Balance Scorecard
- Financial
1. Objective Keep with budget
Measure Financial statement
Target % Overspend or under Spend
Initiative Introduce commitment accounting.
Examples of elements of the
Balance Scorecard
- Customer
1. Objective MIS to be seen as a value for money
resource
Measure Statistical Analysis of Customers
experience
Target X% achievement of good status
Initiative An annual customer survey or once
every project is closed
Examples of elements of the
Balance Scorecard
- Customer
1. Objective Reduction of number of support calls
Measure No of CMS calls
Target XXX number per annum
Initiative Reinforce the train the trainer system
and develop the computer reps

Examples of elements of the
Balance Scorecard
- Internal Business Process
1. Objective Move to Qualitative rather than
Quantitative work
Measure No of CMS calls that are fixes
Target XXX number per annum
Initiative Develop a code walk through and
internal QA system

Examples of elements of the
Balance Scorecard
- Internal Business Process
1. Objective Become a more efficient department
in development times
Measure Actual vs. estimated project times
Target Within 5% tolerance
Initiative Promote involvement of DSG,BSG at
earlier stages.


Examples of elements of the
Balance Scorecard
- Learning and Growth
1. Objective Increase the professionalism of our
staff
Measure Number of staff holding professional
qualifications
Target X Certified Engineers
Initiative Develop training for certification and
benchmark against other organisations
both public and private

Examples of elements of the
Balance Scorecard
- Learning and Growth
1. Objective Decrease staff turnover
Measure Number of leavers per annum
Target X number of leavers
Initiative Develop the monetary and benefit
policy within MIS

Questions and Discussion