Team Building

Training & Development

DWR
 Why Teams?
Ω Because we get a combination of strengths

Ω We get a range of opinions

Ω People working together can sustain the

enthusiasm and lend support needed to
complete the task effectively & efficiently.
 How do Teams Work Best?

Teams succeed when members have:

Ὠ Commitment to common objectives
Ὠ Defined roles and responsibilities
Ὠ Effective decision systems, communication
and work procedures
Ὠ Good personal relationships
Stages in Team Building

Forming
Storming

Norming

Performing
 Stage 1: FORMING
Ω Team Building Ω Task
 Define team&  Define problem
determine and strategy
individual roles
 Identify
 Develop trust
and information
communication needed
 Develop norms
The role of team leader in this stage

Ω Encourage and maintain open

communication.
Ω Help the team develop and follow team
norms.
Ω Help the team focus on the task.
Ω Deal constructively with conflict.
The role of Recorder

Ω Keep a record of team meetings.

Ω Maintain a record of team assignments

Ω Maintain a record of the team's work.

PR Person role
Ω Contact resource people outside of the
team.

Ω Correspond with the team's mentor.

Ω Work to maintain good communication

among team members.
Team Norms

Ω .How do we support each other?

Ω .What do we do when we have problems?

Ω .What are my responsibilities to the

team?
Team Member Qualities
Emotional stability Openness
Ω Adjustment Ω Flexibility
Ω Self-esteem
Extraversion
Agreeableness
Ω Dominance
Ω Trust
Ω Affiliation
Ω Cooperation
Ω Social Perceptiveness
Ω Expressivity
 Stage 2: STORMING
During the Storming stage team
members:
Ω Realize that the task is more difficult than
they imagined;
Ω Have fluctuations in attitude about
chances of success;
Ω May be resistant to the task
Ω Have poor collaboration.
Storming Diagnosis
Ω Do we have common goals and objectives?
Ω Do we agree on roles and responsibilities?
Ω Do our task, communication, and decision
systems work?
Ω Do we have adequate interpersonal skills?
Negotiating Conflict

Ω Separate problem issues from people issues.

Ω Be soft on people, hard on problem.

Ω Look for underlying needs, goals of each party rather

than specific solutions.
Addressing the Problem
Ω State your views in clear non-judgmental
language.
Ω Clarify the core issues.

Ω Listen carefully to each person’s point of view.

Ω Check understanding by restating the core

issues.
Stage 3: Norming
During this stage members accept:
 Their team
 Team rules and procedures
 Their roles in the team; and
 The individuality of fellow members

Ω Team members realize that they are not going to

crash-and-burn and start helping each other.
Behaviors
Ω Competitive relationships become more
cooperative.
Ω There is a willingness to confront issues and
solve problems.
Ω Teams develop the ability to express
criticism constructively.
Ω There is a sense of team spirit.
 Giving Constructive Feedback
Ω Be descriptive.

Ω Don't use labels.

Ω Don’t exaggerate.

Ω Don’t be judgmental.

Ω Speak for yourself.

 Giving Constructive Feedback
Use “I” messages.

Restrict your feedback to things you know for

certain.

Help people hear and accept your compliments

when giving positive feedback.
Receiving Feedback

Ω Listen carefully.
Ω Ask questions for clarity.
Ω Acknowledge the feedback.
Ω Acknowledge the valid points.
Ω Take time to sort out what you heard.
 Stage 4: PERFORMING
Team members have:
Ω Gained insight into personal and team
processes
Ω A better understanding of each other’s
strengths and weaknesses
Ω Gained the ability to prevent or work through
group conflict and resolve differences
Ω Developed a close attachment to the team
Recipe for Successful Team
Ω Commitment to shared goals and
objectives

Ω Clearly define roles and

responsibilities
Ω Use best skills of each
Ω Allows each to develop in all areas
Recipe for Successful Team

Effective systems and processes

 Clear communication
 Beneficial team behaviors; well-defined
decision procedures and ground rules
 Balanced participation

 Awareness of the group process

 Good personal relationships

Your questions & comments are welcome