Vous êtes sur la page 1sur 33

TOTAL QUALITY

MANAGEMENT
TQM
Usman Aziz
Saad Ahmed Siddiqi
Zayed Ahmed Khan
Saddam Raffay Satti
Sheheryar Mahmood

*


*Witribe is formed by (parent company) Qtel Group
of Qatar.

*Proudly delivers high quality broadband internet
services to consumers in Pakistan, Jordan and
Philippines, with a regional Head Office in Doha,
Qatar.

*In 2009, Wi-tribe group launched its largest
operations in Pakistan.
Product and Services
*Wi-Tribe offers a range of products and services
to suit customer dynamic lifestyle.

*Prepaid Package
*Postpaid Package
*Business Package
*Services

*Parental Control




*Systematic Antivirus
*
*Refers to integration of all functions and
processes:

Degree of
uniformity

Reliability

Low cost

Suitable
to market

13
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning
Degree of uniformity

Wi tribe provides same products and
services throughout Pakistan without any
variation.
They provide same CPEi 35775 router.
The services include same prepaid and
postpaid services throughout Pakistan.
14
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning
Reliability
Enjoys complete confidence on its
customers.
The parent company Qtel is a reliable
organization.

The largest Wireless internet service
provider in Pakistan.

15
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning
Low Cost
Wi tribe has a vast range of internet packages

Ranging from Rs.750 to 2000

Most affordable and low cost brand of Pakistan

The prepaid package of Rs20 per Hr is one of
the cheapest.

16
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning
Suitable To Market

Wi tribe has a huge demand due to its
high affordability and products customized
according to customers needs.

It is the only service provider in Pakistan
that provides prepaid packages for
customer ease.
*
Quality principles followed
at


In wi-tribe they regularly update the Information.
And for the class purpose they are still negotiating for a new
range of hardware & software
QUALITY PRINCIPLE 1
Adopt the new philosophy of quality.
Complain register book
Small organization-Easier to control

QUALITY PRINCIPLE 2
Cease dependence on mass inspection


To achieve quality.
Quality should be in built in the system.
All the work is done under top and middle level
management supervision which supervise the work of lower
level management.
QUALITY PRINCIPLE 3
Identify problems and work continuously to
improve sytem.

Continuous improvement of every process. It is the
managements job to immediately identify the problem and solve
them before they get big.

QUALITY PRINCIPLE 4
Adopt modern methods of training on the job.
On the job training is an important respect in their
organization.
Experienced trainees are promoted to new faculties.

QUALITY PRINCIPLE 5
*
Change the focus from production numbers quantity
to quality
Company environment is designed that focuses on customer
satisfaction
Employee focus on customer satisfaction rather than maximizing
sales.
The company also practices the employee of the year programs
in order to motivate and provide incentives.
QUALITY PRINCIPLE 6
Break down barriers between departments
Cross functional teams are made to break down barrier
between every department.
QUALITY PRINCIPLE 7
Stop requesting improved productivity with out
providing methods to achieve it.
Wi-tribe provide proper methods to improve productivity to
achieve organizational goals.
QUALITY PRINCIPLE 8
Eliminate work standards that prescribe
numerical quotas .
Wi-tribe manage by continuous improvement not arbitrary
goal .

QUALITY PRINCIPLE 9
Institute a vigorous education and retraining
Retraining is provided for employee to perform best in
achieving orgizational Goals.

The training programs are conducted on yearly and semi-
annually basis.
QUALITY PRINCIPLE 10
Put everybody in the company to work to
accomplish the transformation .
There is a good understanding between all employees and
there is an emotional relationship. Also coordination &
communication is better among them and all work together
for quality transformation.
QUALITY PRINCIPLE 11
*
32
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning
Conclusion

Quality principles are totally based on the Deming
philosophy.
These principles have made company to deliver uniform,
reliable, low cost and suitable products and services.
These principles ensure democratic environment in the
company in order to provide quality product and services.
They ensure low cost and high performance.





33
OM, Ch. 15 Quality Management
2009 South-Western, a part of Cengage Learning