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Dr. Ratna Widiastuti, M.T.

K - 01
McGraw-Hill/Irwin
Contemporary Management, 5/e
Copyright 2008 The McGraw-Hill Companies, Inc. All rights reserved.
chapter one
All managers work in organizations
Organizations collections of people who
work together and coordinate their
actions to achieve a wide variety of goals
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What is a person responsible for supervising
the use of an organizations resources to
meet its goals?
A. Team leader
B. Manager
C. President
D. Resource allocator
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Managers
The people responsible for supervising
the use of an organizations resources to
meet its goals
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The planning, organizing, leading, and
controlling of human and other resources
to achieve organizational goals effectively
and efficiently
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Resources include people, skills, know-
how and experience, machinery, raw
materials,
computers and IT, patents, financial
capital, and loyal customers and
employees

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A measure of how efficiently and
effectively managers use available
resources to satisfy customers and
achieve organizational goals
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Figure
1.1
Efficiency
A measure of how well or how
productively resources are used to
achieve a goal

Effectiveness
A measure of the appropriateness of the
goals an organization is pursuing and
the degree to which they are achieved.


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1. The more efficient and effective use of
scarce resources that organizations
make of those resources, the greater the
relative well-being and prosperity of
people in that society
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2. Helps people deal with their bosses and
coworkers
3. Opens a path to a well-paying job and a
satisfying career

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Setiap Manajer pada semua tingkatan di
semua organisasi melakukan empat tugas
penting manajerial yaitu perencanaan,
pengorganisasian, memimpin, dan
mengendalikan

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Figure
1.2
Process of identifying and selecting
appropriate organizational goals and
courses of action

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Memutuskan tujuan organisasi yang akan
dikejar
Memutuskan program apa yang diadopsi
untuk mencapai tujuan organisasi
Memutuskan bagaimana mengalokasikan
sumber daya organisasi

Complex, difficult activity
Strategy to adopt is not always
immediately clear
Done under
uncertainty
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Task managers perform to create a
structure of working relationships that
allow organizational members to interact
and cooperate to achieve organizational
goals
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Involves grouping people into
departments according to the kinds of
job-specific tasks they perform
Managers lay out lines of authority and
responsibility
Decide how to coordinate organizational
resources
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Suatu sistem hubungan tugas dan
pelaporan formal yang mengkoordinasi
dan memotivasi anggota agar mereka
bekerja sama untuk mencapai tujuan
organisasi

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Mengartikulasikan visi organisasi yg jelas
bagi para anggotanya untuk mencapai, dan
memberi energi dan memungkinkan setiap
karyawan memahami bagian yang mereka
mainkan dalam mencapai tujuan organisasi

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Kepemimpinan melibatkan penggunaan
kekuatan, kepribadian, dan pengaruh,
persuasi, dan keterampilan komunikasi

Hasil dari kepemimpinan adalah tenaga
kerja sangat termotivasi dan berkomitmen

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Tugas manajer adalah untuk mengevaluasi
seberapa baik suatu organisasi telah mencapai
tujuannya dan untuk mengambil tindakan
korektif yang diperlukan untuk
mempertahankan atau meningkatkan kinerja.

Hsl dr proses kontrol adlh kemampuan unt
mengukur kinerja sec akurat dan mengatur
efisiensi dan effectiveness organisasi
Roles that managers assume to provide
direction and supervision to both employees
and the organization as a whole.

Figureheadsymbolizing the organizations
mission and what it is seeking to achieve.
Leadertraining, counseling, and mentoring high
employee performance.
Liaisonlinking and coordinating the activities of
people and groups both inside and outside the
organization.
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Roles associated with the tasks needed to
obtain and transmit information in the
process of managing the organization.

Monitoranalyzing information from both the
internal and external environment.
Disseminatortransmitting information to
influence the attitudes and behavior of
employees.
Spokespersonusing information to positively
influence the way people in and out of the
organization respond to it.
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Levels of Management
Top
Managers
Middles Managers
First Line Managers
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Figure 1.4
What skill is the ability to understand, alter,
lead, and control the behavior of other
individuals and groups?

A. Conceptual
B. Human
C. Technical
D. Managerial

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Conceptual skills
The ability to analyze and diagnose a situation
and distinguish between cause and effect.
Human skills
The ability to understand, alter, lead, and control
the behavior of other individuals and groups.
Technical skills
Job-specific skills required to perform a particular
type of work or occupation at a high level.
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Figure 1.5
Specific set of departmental skills, abilities,
knowledge and experience that allows one
organization to outperform its competitors
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Involves simplifying, shrinking, or downsizing an
organizations operations to lower operating costs
Can reduce the morale of remaining employees
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Melibatkan menyederhanakan,
menyusutkan, atau perampingan operasi
organisasi untuk biaya operasi yg lebih
rendah

- Dapat mengurangi semangat pr kary yg
tersisa
Contracting with another company, usually
in a low cost country abroad, to perform a
work activity the company previously
performed itself

Increases efficiency by lowering operating
costs, freeing up money and resources that
can now be used in more effective ways
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What is the biggest challenge for management
in a Global Environment?

A. Building a Competitive Advantage
B. Maintaining Ethical Standards
C. Managing a Diverse Workforce
D. Global Crisis Management


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Rise of Global Organizations.
Building a Competitive Advantage
Maintaining Ethical Standards
Managing a Diverse Workforce
Utilizing Information Technology &Technologies
Global Crisis Management
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Competitive Advantage ability of one
organization to outperform other
organizations because it produces desired
goods or services more efficiently and
effectively than its competitors
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Figure 1.6
Difficult and complex management task
Done under conditions of great uncertainty
Risk of failure is greater for a troubled
company
More radical restructuring necessary
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Managers are under considerable pressure
to make the best use of resources
Too much pressure may induce managers
to behave unethically, and even illegally
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To create a highly trained and motivated
workforce managers must establish HRM
procedures that are legal, fair and do not
discriminate against organizational
members
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May be the result of:
Natural causes
Manmade causes
International terrorism
Geopolitical conflicts
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