What is an Information System?

Input of
Data
Resources

Processing
Data
Control of System Performance
Storage of Data Resources
Output of
Information
Products
Information Technologies
Computer hardware technologies
Computer software technologies
Telecommunications network technologies
Data resource management technologies
An IS Framework for Business Professionals
Include fundamental behavioral, technical,
business, and managerial concepts about the
components and roles of IS.
Examples :
Basic IS concepts derived from general systems
theory.
Competitive strategy concepts used to develop e-
business applications of IT for competitive advantage.
An IS Framework for Business Professionals:
(1) Foundation Concepts
Major concepts, developments, and
management issues in IT.
Examples: hardware, software, networks,
data resource management, and many
Internet-based technologies.
An IS Framework for Business Professionals:
(2) Information Technologies
The major uses of IS for the operations,
management, and competitive advantage
of an e-business enterprise.
Examples: Electronic business,
commerce, collaboration and decision
making using Internet, intranets, and
extranets.
An IS Framework for Business Professionals:
(3) Business Applications
How business professionals and
information specialists plan, develop, and
implement IS to meet e-business
opportunities using several application
development approaches.

An IS Framework for Business Professionals:
(4) Development Processes
The challenges of effectively and ethically
managing e-business technologies,
strategies, and security at the end user
An IS Framework for Business
Professionals: (5) Management Challenges
Major Roles of Information Systems
Support
Strategies for
Competitive Advantage
Support
Business Decision Making
Support
Business Processes and Operations
Fundamental Roles of IS in Business
Support of its business processes and
operations
Support of decision making by its
employees and managers
Support of its strategies for competitive
advantage
The e-Business Enterprise
Manufacturing
and
Production
Engineering &
Research
Accounting,
and Finance
Suppliers and Other Business Partners
Supply Chain Management
Procurement, Distribution, and Logistics
Customer Relationship Management
Marketing Sales Customer Service
Consumer and Business Customers
Company
Boundary
Intranets
The Internet
Extranets
E
x
t
r
a
n
e
t
s

History of the role of Information Systems
Data
Processing
Management
Reporting
Decision
Support
Strategic &
End User
Electronic
Commerce
1950-1960 1960-1970 1970-1980 1980-1990 1990-2000
Electronic
Data
Processing
- TPS
Management
Information
Systems
- Mgt reports
Decision
Support
Systems
- Ad hoc
Reports
End User
Computing
Exec Info Sys
Expert Systems
SIS
Internet-based
e-business and
e-commerce
systems
Types of Information Systems
Transaction
Processing
Systems
Process
Control
Systems
Enterprise
Collaboration
Systems
Operations
Support
Systems
Management
Information
Systems
Decision
Support
Systems
Executive
Information
Systems
Management
Support
Systems
Information Systems
Other Categories of Information
Systems
Expert Systems
Knowledge Management Systems
Functional Business Systems
Strategic Information Systems
Cross-Functional Information Systems
The Information Systems Development
Process
Management Challenges of the E-business
Enterprise
Business Strategies
Business Processes
Business Needs
Customer Relationships
Business Partners
Suppliers
Business Customers
Ethical Considerations
Potential Risks?
Potential Laws?
Possible Responses?
IS Human Resources
IS Development
IT Infrastructure
IS Performance
Organization Structure
and Culture
User Acceptance
Why information systems are important?
IS play a vital role in the efficient and
effective operations of E-business, E-
commerce and enterprise collaboration.
The business professional must know:
Foundations (fundamentals) of IS
Information Technologies
Business Applications
Development Processes; and
Managerial Challenges
Chapter Summary
Information systems perform three vital roles
in business firms. They support:
Business processes and operations,
Business decision making; and
Strategic competitive advantage
Major application categories of information
systems include:
Operations Support Systems; and
Management Support Systems



Chapter Summary (cont)