Lesson 25: Configuring

System Recovery Options

MOAC 70-687: Configuring Windows 8
Performing System
Recovery of Windows 8
Lesson 25: Configuring System Recovery Options
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Understanding the Windows
8 Startup Process
The Windows 8 startup process consists of
these phases:
o Power-on self-test (POST) phase
o Windows Boot Manager phase
o Windows Boot Loader phase
o Kernel loading phase
o Logon phase
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Understanding the Windows 8
Startup Process
Reviewing the Windows 8 boot menu with multiple
operating systems installed
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Troubleshooting
Startup Failures
A computer that will not start can be very
frustrating and impacts a users ability to get work
done.
Understanding what happens during startup can
help you isolate the problem and select/use the
right tool to get the computer back online.
The symptoms of a startup failure differ depending
on where in the process the failure occurs.
The first step to take when a Windows 8 computer
fails to start is to determine exactly where in the
startup sequence the problem occurs.
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POST Failures
If a computer fails to make it through the
POST successfully, the problem is
unquestionably hardware-related.
In most cases, the BIOS will display an error
message or produce a series of beeps
identifying the exact problem causing the
failure.
Consult the BIOS documentation for more
information on its error messages and/or
beep codes.
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Initial Startup Failures
Startup failures that occur before the
progress bar appears are typically caused
by one of these problems:
o Incorrect BIOS settings
o Hardware faults
o Missing startup files
o Data corruption
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Driver and
Service Failures
When a startup failure occurs before the logon user
interface appears, the problem could be
hardware-related, but it is most likely due to an issue
with one of the drivers or services that the kernel is
attempting to load.
To locate the offending driver or service, first
attempt to get the computer started using the Safe
Mode.
Then you can examine the event logs, enable the
boot log, and run the System Information tool to
gather information on what is affecting the startup
sequence.
Finally, use Device Manager or the Services console
to disable the offending drivers or services.
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Logon Failures
When the startup process fails after the user
has supplied logon credentials, the problem
is most likely due to one of the applications
running from the Startup group.
To troubleshoot this type of problem, boot
into Safe Mode.
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Configuring System
Restore Points
Windows 8 System Restore is a recovery
option for your computer that saves
information about your drives, registry
settings, programs, and files in the form of
restore points.
Use the restore points to return these items to
an earlier state without impacting your
personal files.
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Create a System Restore Point
Setting Disk Space Usage
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Perform a System Restore
Selecting a Restore Point
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Using the Last Known
Good Configuration
The Last Known Good Configuration (LKGC)
option, found in Windows 7 and earlier
operating systems by pressing F8, is no
longer available in Windows 8.
The LKGC was a recovery option used to
restore registry and driver settings that were
in place the last time your system started
successfully.
In Windows 8, use the Advanced Startup
menu and boot the computer into Safe
Mode.
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Boot into Safe Mode
Selecting Safe Mode for Networking
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Performing a
Complete Restore
If you experience a crash of your Windows 8
system and your hard drive is no longer
functional, you can perform a complete restore
from a system image you have prepared
previously.
To prepare for a complete restore, create a
system image of your computer, which is an
exact copy of the drives required for Windows
to run.
When you restore from an image, it is a
complete restore; therefore, you will not be
able to choose individual items.
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Create a Windows 8 System Image
Selecting a network location to save
the system image to
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Create a Windows 8 System Image
Starting the backup of the Windows 8 system image
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Create a Windows 8 System Image
Reviewing the system repair disc message
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Perform a Complete
System Restore
Searching for Windows image on network
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Perform a Complete
System Restore
Selecting the Windows image to restore
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Driver Rollbacks
Each piece of hardware in your Windows 8
client computer has a device driver.
Driver files in Windows 8 are digitally signed,
which means they have been tested and
verified to be compatible with Windows 8
and will be reliable and function
appropriately with the operating system.
Driver rollback is a recovery feature in
Windows 8 that will let you reinstall the last
device driver that was functioning.
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PC Reset
A PC Reset is used when you need to return
your PC back to the original state it was in
when you purchased it or first set it up.
This will remove any custom settings you
have made, erase your personal data, and
remove traditional as well as Windows apps
from the computer.
This is basically a full reinstall of the Windows
8 operating system minus the need to
answer the setup questions.
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PC Refresh
If you want to take a less intrusive approach,
perform a PC Refresh.
A PC Refresh allows you to keep your
personal data, your Windows Store apps,
and basic settings (mapped drives, drive
letter assignments), personalization settings,
BitLocker or BitLocker To Go and wireless
settings.
A PC Refresh does not keep your PC
settings, file associations, display settings, or
traditional applications.
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Perform a PC Reset
Removing Files
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Perform a PC Refresh
Reviewing Apps removed while refreshing your PC
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