PROBLEMS IN RINB

WHETHER INB IS

ISSUED ON CIF OR
ACCOUNT. CAN
TRANSACTION
RIGHTS BE GIVEN
IN MORE THAN
ONE ACCOUNT IF
BOTH THE
ACCOUNTS ARE
RELATED WITH
SAME CIF?

Personal Internet Banking is issued to

CIF and accounts are linked with suitable
rights. By default accounts are linked
with VIEW ONLY rights, branch can
provide transaction rights through CBS
Screen No. 7082
Enabling Transaction right is based on
the combination of Customer Number
and the linked Account Number. This has
been provided because:
a) All the joint account holders may not
apply for transaction right
b) To specify which customer has right in
which account (out of many of the linked
accounts) and
c) To verify whether the account is linked
to customer number

PROBLEMS IN RINB
Customer has received

inb password through

despatch mode but not
received inb user id
through same mode

Please login from INB

OFFICER and go to
REQUEST >> FIND
USERNAME

PROBLEMS IN RINB
Customer was using inb

but somehow forgot

both password and login
id. what is the procedure
for solving his problem?

First the INB Officer will

find the user name

through Requests Find
User name.
Please login from INB
OFFICER and go to
REQUEST >> REISSUE
LOGIN PASSWORD
after obtaining a request
from the customer

PROBLEMS IN RINB
INB KIT WAS ISSUED to

customer. However he is
unable to login with this
kit, the error being
Invalid
username/password.
Since it failed in the first
login attempt itself, no
new username was
created

Please login with INB

OFFICER and go to
Request :: Query By CIF.
It will show the reason of
non-activation.

PROBLEMS IN RINB
CUSTOMER UNABLE

TO LOGIN WITH THE

ISSUED INB KIT NO.
5804050180 ACCOUNT
NO. 20028824188

Branch has not yet

claimed the packet.

Please ask the INB
Officer to claim the
packet through PPKits
Claim Packet

PROBLEMS IN RINB
WHEN A CUSTOMER

LOGIN WITH HIS ID &

PASS. A MESSAGE IS
DISPLAYED, YOU
DON'T HAVE ANY A/C.
MAPPED TO THIS
USER NAME. PLEASE
CONTACT YOUR
BRANCH.

In case you get any such

type of problem, please

login from INB OFFICER
and go to REQUEST >>
FIND USERNAME, it
will show the current
status.

PROBLEMS IN RINB
CUSTOMER informs that

he HAS FORGOT HIS

LOGIN ID , LOGIN
PASSWORD & PROFILE
PASSWORD.HOW TO
HANDLE THE CASE.

First of all identify the

genuineness of customer.
Login from INB OFFICER
and go to REQUEST >>
FIND USERNAME it will
show the username. Then
go to REISSUE LOGIN
PASSWORD and ISSUE
KIT for duplicate login
password. Customer
should lodge request for
FORGOT PASSWORD

PROBLEMS IN RINB
MY INB KIT

NO.9874009178 A/C NO
30474260148 IS NOT
GETING LOG IN

Please check if channel

link has been created

through CBS Screen No.
7082.

PROBLEMS IN RINB
A/C NO.11285980774

WAS ISSUED PPK

MANY A TIMES.STILL
HE IS UNABLE TO
LOGIN

Branch has not yet

claimed the Packet.

Please login from INB
Officer and go to PPKits
and claim the packet. All
the Kits issued from this
packet will be activated
automatically after 1
hour of claiming the
packet.

PROBLEMS IN RINB
CUSTOMER HAS

RECIEVED INTERNET
BANKING ID AND
PASSWORD THROUGH
MAIL HE CAN VIEW
HIS ACCOUNT
STATEMENT BUT CAN
NOT TRANSFER
AMOUNT TO OTHER
ACCOUNTS. HOW CAN
HE DO SO

Please provide View &

Transaction Rights
through CBS Screen No.
7082. Deposit CC/OD ::
Create :: Account
Channel Link. Channel =
Internet Banking. If error
Debit Credit or Hold
comes, please go to CBS
Screen No. 7050 Posting Restriction :: 5Dr.Oth

PROBLEMS IN RINB
CUSTOMER IS FACING

PROBLEM ON THIRD
PARTY T/R

Please ensure that

Customer knows his

Profile Password and his
Mobile is duly registered
in Personal Details. After
that they can add
beneficiary through
PROFILE >> MANAGE
BENEFICIARY. Approve
it from SMS Password
and then do the Third
Party Transfer.

PROBLEMS IN RINB
HOW CAN A CUSTOMER

ENABLE HIGH SECURITY

IN INB.

Please ask the customer to

go in PROFILE >>
PERSONAL DETAILS and
SELECT ENABLE HIGH
SECURITY.
Customer to furnish his
Mobile NO after which a
Branch Approval Form will
be generated with a
reference No. like EHS----.
Branch will approve his
request from INB
OFFICER >> REQUEST >>
APPROVE MOBILE NO.

PROBLEMS IN RINB
CUSTOMER HAS INB,

CAN SEE A/C

STATEMENT,BUT CAN
NOT TRANSFER FUNDS,
ALTHOUGH ACCORDING
TO BRANCH HE HAS
VIEW & TRANSACTION
RIGHT. HOW TO
RECTIFY?

Please login from INB

OFFICER >> RECTIFY

MAPPING ISSUES >>
UPDATE ACCOUNT
DETAILS >> GIVE
ACCOUNT NO. >> CLICK
ON NO when systems asks
for does data tally with CBS
and submit. Update the
required field and submit.
Pl check INC Requests also
in the same menu

PROBLEMS IN RINB
how to change address in

Login from INB Officer

INB id of customer, in
cbs address has already
been changed but in
individual inb id of the
customer old address is
being shown account no.
10722352540

and go to REQUEST >>

CHANGE ADDRESS

PROBLEMS IN RINB
ON GIVING

TRANSACTION RIGHT
COMPUTER SAID
RECORD ALREADY
EXIST

Please login from INB

OFFICER at 192.168.25.52
and go to RECTIFY
MAPPING ISSUES >>
INC REQUESTS.

PROBLEMS IN RINB
one of our cust- a/c no

20070320053 have net

banking when she login
she gets msg you do not
have any a/c mapped to
this user name. when we
map her a/c we get msg
a/c already mapped.

If you receive such type

of complaints, first ask

the customer that have
you ever been able to see
the accounts, if answer is
yes then Customer may
have hidden her
accounts. Please ask her
to go to PROFILE >>
MANAGE ACCOUNT
DISPLAY >> UNHIDE
ACCOUNT.

PROBLEMS IN RINB
FOR TRANSFER THE

MESSAGE (TR RIGHT

NOT ALLOWED) IS
COMING WHILE WE
HAVE GIVEN TR RIGHT
IN CBS

Customer has hidden his

Transaction Rights.
Please ask him to go to
PROFILE >> MANAGE
ACCOUNT DISPLAY and
UNHIDE FOR DEBIT

PROBLEMS IN RINB
MY CURRENT

ACCOUNT NO IS
30215523967 . I HAVE
AN FESTIVAL
ADVANCE WITH SAME
CIF, BUT I AM UNABLE
TO SEE MY FESTIVAL
ADVANCE ACCOUNT
IN INB

PL update account

details through Rectify

Mapping Issues-Update
account details.
If required, Please go to
CBS Screen No. 7082 and
link the Festival Advance
Account.

PROBLEMS IN RINB
I HAD MY A/C

31664395946 OPENED
IN GEN PUB CAT. THEN
GOT IT CONVERTED
TO STAFF A/C, BUT
THE INTERNET
BANKING STATEMENT
STILL SHOW THE GEN
PUB CAT.

Please login from INB

OFFICER and go to
RECTIFY MAPPING
ISSUES >> UPDATE
ACCOUNT DETAILS,
when systems asks for
Above details OK click
on NO and submit.

PROBLEMS IN RINB
A OFFICER OF THE

BANK HAS A/C IN

STAFF MODE BUT
WHEN HE ACCESSES
THRU INB IT SHOWS
PUBLIC

First check the CIF

details in CBS and then

go to INB OFFICER >>
RECTIFY MAPPING
ISSUES >> UPDATE
ACCOUNT DETAILS
and click on NO when
system asks for DOES
DATA TALLY WITH
CBS. CIF details will be
updated

PROBLEMS IN RINB
Our NRE customer is

presently in USA and

demands INB Kit for
Online banking.Can we
send him through
mail.Please advise.

Yes, First Verify his

address in CIF and issue

the Internet Banking
under Mail Delivery
System.