Académique Documents
Professionnel Documents
Culture Documents
Chapter 7
Creating and
Managing
Organizational
Culture
Copyright 2007 Prentice Hall
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Learning Objectives
1. Differentiate between values and
norms and understand the way
culture is shared by an organizations
members
2. Describe how individuals learn
culture both formally and informally
3. Identify the four building blocks or
foundations of an organizations
culture that account for cultural
differences among organizations
Copyright 2007 Prentice Hall
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Basic Terms
Organizational culture: the set of
shared values and norms that
controls organizational members
interactions with each other and with
people outside the organization
Values: general criteria, standards,
or guiding principles that people use
to determine which types of
behaviors, events, situations, and
outcomes are desirable or
undesirable
Copyright 2007 Prentice Hall
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Organizational Culture
Based on enduring values embodied in
organizational norms, rules, standard
operating procedures, and goals
People draw on these cultural values to
guide their actions and decisions when
faced with uncertainty and ambiguity
Important influence on members
behavior and response to situations
Copyright 2007 Prentice Hall
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Strong Cultures
Can be disastrous when managers or
owners behave unethically
Can also be a source of competitive
advantage
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Organizational ethics
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Redesign structure
Revise property rights used to motivate
people
Change the people especially top
management
Copyright 2007 Prentice Hall
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Social Responsibility
Social responsibility: refers to a
managers duty or obligation to make
decisions that nurture, protect,
enhance, and promote the welfare and
well-being of stakeholders and society
as a whole
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Approaches to Social
Responsibility
Obstructionist approach: the low
end of the organizations
commitment to social responsibility
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Approaches to Social
Responsibility (cont.)
Accommodative approach: the
acknowledgment of the need to support social
responsibility
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