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Group - 5
Case Facts
First National Bank (FNB) has major
commitment to lock box operations. Its
customers include major oil companies,
national retailers, large credit company etc
Customers make payments directly to FNB
using a special zip code
Theoretically, the entire process of
intercepting the payment, processing
paper work and crediting customer’s
account finishes within a day
Every day FNB receives thousands of bills
and payments for hundreds of customers
resulting in as much as 3-day backlog
Conclusion2:
As can be seen from the calculations for
both time study and work sampling, the
standard time of Processor 2 is better
compared to that of Processor 1, which
implies that Processor 2 should be
preferred over Processor1 for the
account processor job.
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