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Welcome to the

NENA NG9-1-1 Tutorial

as of

March 6, 2011

[To see animation, run in PowerPoint presentation mode]

Intent of this Document


Present information on NG9-1-1 and the
transition to it

Provide a high level overview to make you


conversant
Not a complete picture with all the details

Not intended to make anyone an expert in


NG9-1-1

The 9-1-1 Service Process


from Caller to Calltaker and Beyond

Caller
Access Provider
Service Provider*
E9-1-1 Network
PSAP CPE

Telecommunicator

- The Access Provider and the Service Provider are often the

same company, but do not have to be.

- The E9-1-1 Network is usually built to support multiple


counties, but may be sold to individual counties.
-* There does not have to be a Service Provider at all

E9-1-1 Components
Originating Calls

ILECs

CLECs

Emergency Service Providers

Other ES
Providers

CO

CO

Selective
Router

Primary
PSAPs
Secondary
PSAPs

SR DB
ALI
Wireline Subscriber Records

(for wireline)

DBMS

MSAG

Add Cellular E9-1-1 Components


Originating Calls

ILECs

Other ES
Providers

CO

CLECs

CO

WSPs

MSC

PDE

Emergency Service Providers

Selective
Router

MPC

Cellular
Dynamic
Updates

Wireline Subscriber Records


or
Cellular Shell Records

Primary
PSAPs
Secondary
PSAPs

SR DB
ALI

DBMS

MSAG

Difficult and costly to integrate new call or messaging


sources, and the corresponding data needs.

Adapt for VOIP - E9-1-1 Components


Originating Calls

ILECs

CLECs

VSPs

Emergency Service Providers

Other ES
Providers

CO

Selective
Router

CO

Internet

ESGW
Net
VoIP
Dynamic
Updates

Customer Info

Primary
PSAPs

VPC

Wireline Subscriber Records


or
VoIP Shell Records

Secondary
PSAPs

SR DB
ALI

DBMS

MSAG

Difficult and costly to integrate new call or messaging


sources, and the corresponding data needs.

Whats Driving NG9-1-1


- Newer Technologies/Services
- Text, Image, Video, Telematics, Sensors,
Subscriber Info

- Improve Survivability
- Network Resilience, Virtual PSAPs
- Improve Interoperability and
Information Sharing
- Need to Mainstream 9-1-1
Technology

How NG9-1-1 is Different


-

Technology:

-Packet Based vs Circuit Switched

- Functions:

-Replicates E9-1-1 capabilities


-Adds new capabilities
-GIS vs Tabular MSAG

- No longer a local service:


-Interoperability at county, region, state and national
levels

NG9-1-1 Myths
NG9-1-1

will cause a PSAP to be overwhelmed with


more and new data elements from new types of
devices
NG9-1-1 will improve wireless and nomadic VoIP
E9-1-1 accuracy and routing
NG9-1-1 will make text-to-9-1-1 available to all
callers
NG9-1-1 will eliminate prank or harassing calls

NG9-1-1 Myths
NG9-1-1 will enable call back to Non-Service
Initialized (NSI) wireless handsets

NG9-1-1 will save money


All connected devices will know and report
their own locations without action by the PSAP
NG9-1-1 will eliminate all known and
unknown issues with E9-1-1 and usher in
an era of peace and prosperity

NG9-1-1 Reality
NG9-1-1

by itself will not enable text to 9-1-1

NG9-1-1 is designed to support text when available


Standards work is underway in the wireless industry
to support future types of text messages

NG9-1-1 will not eliminate prank or harassing


calls

NG9-1-1 will not enable call back to NSI


wireless devices

NG9-1-1 Reality
NG9-1-1 will enable more - but it may not cost
less.
In the short term, overall costs will be higher
because legacy networks must be maintained
while NG9-1-1 systems are being deployed
NG9-1-1 defines what information is
desired/required from originating networks,
but does not define how those networks
function internally

WHERE ARE WE GOING


AND
HOW DO WE GET THERE?

E9-1-1 vs NG9-1-1
Complex analog trunking
and data network

Class 5 switch for Selective


Router
Translation based control

Limited to voice calls


Data bandwidth 20 char
(digits)
Complex Emergency
Gateway Network for VoIP
Custom interfaces for
each service type

Engineered, managed IP
networks (ESInet)
IP software selective routing
function
GIS and database controls

Voice, text, video


Bandwidth unlimited
Direct handling of Internet
sourced calls
Standard IP interface
for all service types

Transition
Two basic ways

Conversion from todays 9-1-1 direct to NENA


defined NG9-1-1 using transitional interfaces
Using an interim IP system approach, then
converting to NG9-1-1

Transitional NG9-1-1
NG9-1-1 is designed to use IP end-to-end - where
mainstream telecommunications is headed
To avoid major design changes in the future, the core
architecture (NENA `i3) is oriented to the expected endstate
In the meantime
Gateways in and out will allow current OSP and PSAP
interfaces to work during transition
Current cellular and VoIP location data processes are
accommodated until they convert to IP interactions

Baseline NG9-1-1
Describes a basic set of features & functions that
constitute a NENA Standards-based Next Generation 9-1-1
solution, on the path to an end-state i3 architecture. ..
Must include the functions of todays E9-1-1 system,
replicated in IP protocol and structures as defined by
NENA NG9-1-1 standards, including all network and PSAP
components of the system
The basic ability to support non-voice multimedia, such
as text and video.

NG9-1-1 Basics
NG9-1-1 System
Procedures +
Databases +
i3 Architecture +
ESInet within IP network

Terminology
Emergency Services IP Network (ESInet)

A privately managed IP transport network that may be


shared by multiple agencies

i3 Standard requirements, architecture and


functions
Including the Emergency Services Routing Proxy (ESRP)

and the Emergency Call Routing Function (ECRF).

NG9-1-1
The set of network elements, software applications,
databases, CPE components, and operations &
management procedures required to provide
Next Generation emergency services.

ESInet
Combination of
multiple
transports.

Can interface
with other
networks.
Coexistence
with other ES
applications.

Page 20

ESInet Concept
I-95
The blue lanes are for
other non-emergency
services

Poison Control

N11 / CAD-to-CAD
IP Radio
9-1-1

IP
Network

Law, Fire, EMS

The ESInet is the red lane on this data superhighway.


NG9-1-1 and other emergency services application sets
run on the ESInet.
IP network logical segment = ESInet for emergency
services call traffic

NENA NG9-1-1 System


GIS source data

Policy Rules and management

Policy Rules DB
Geospatial DB

Service
Operations
Procedures
PSAPs
i3 Architecture

Originating Service
Providers: Wireline,
Wireless, VoIP, etc

PSAPs
ESInet
Other
Emergency
Entities

NG9-1-1 System
DB Mgmt

Functional Entities

- GIS
- ALI
- Policy Routing
etc

NIF

PSTN

LIF

ALI

GIS

ESInet

SS7

CO/SR E-MF
SS7
E-MF

SIP

LNG/L
SRG PIF

SS7
E-MF

LNG/
LSRG
- PIF

LoST

LoST

ECRF
Emergency Call
Routing
Function

SIP
SIP

CO/SR

LIS
HELD
Location ETC
Information
Server

SIP

CO/SR

BCF
Border
Control
Function

SIP

ESRP
Emergency
Services
Routing Proxy

NG PSAP

SIP
IP

SIP

IP Host

LPG

Internet and Other


ESInets

Page 23

Host Client

TDM

The `i3 specification describes


the technical functions and
interfaces

Legacy
PSAP

NENA NG9-1-1 Elements


Multi-Media

Carrier
TDM
Networks
Telematics /
Telemetrics
Providers
Carrier
IP
Networks

Internet Based
Service
Providers

NENA i3 or
SIP capable
PSAP

ECRF
ESRP
LNG

PRF
ESInet
Legacy
PSAP

LIS

BCF

Subscriber
Database
LVF

LPG

NENA NG9-1-1 i3 Elements


Simplified Diagram (with English subtitles!)

Inputs

Carrier
TDM
Networks
Telematics /
Telemetrics
Providers
Carrier
IP
Networks

Internet Based
Service
Providers

Outputs

Pictures, Video, Graphics

Multi-Media
Gateway
9-1-1 Call
Routing
Control

LNG

NENA i3 or
SIP capable
PSAP

ECRF
ESRP

PRF

ESInet

Policy
Routing
Function

Gateway

Location Info

BCFBorder Control

Legacy
PSAP

LIS
Subscriber
Database

LVF Subscriber Info

LPG

Transitional NG9-1-1
(simplified)
Originating Calls

ILECs
CLECs

CO

GW
GW

WSPs

MSC

VSPs

Internet

Customer Info

Emergency Service Providers

VPC

ESRP Selective
Routing
Function

ECRF*
VoIP
Dynamic
Updates

Wireline Subscriber Records


and
VoIP Shell Records

Other ES
Providers

ESInets

ECRF

ALI
DBMS
or LIS

Validation

Primary
PSAPs

Mapping

Secondary
PSAPs

GIS

State or Regional IP Networking, IP software services, GIS and database controls


*Emergency Call Routing Function is national level from Internet

Calls & Messages Enter


Three options from Originating Service Providers:

Through the current Selective Routing switch and


a Legacy SR Gateway
OSP

SR

LSRG

NG9-1-1

Through a Network Gateway


OSP

LNG

NG9-1-1

Direct via IP and SIP protocol


OSP

(IP/SIP)

NG9-1-1
= IP

Calls & Messages Enter


Through the current Selective Routing switch and
a Legacy SR Gateway
OSP

SR

LSRG

NG9-1-1

but SR has split service:


OSP

SR

Other Counties still on E9-1-1

LSRG

for NG9-1-1 Counties


= IP

Data Base Management


GIS and Geospatial Routing DB

Validation
Routing Control
Policy Rules
Data Access rules
System Logging

Detail Call Records


Security

Long term NG9-1-1 Components


(simplified)
Originating Calls

ILECs
CLECs

MSC

VSPs

Internet

Other ES
Providers

ESInets

CO

WSPs

Emergency Service Providers

ECRF*

IP Selective
Routing
Function

Primary
PSAPs

ECRF

Secondary
PSAPs

All interfaces to ESInet are IP


and include caller location, data

Local GIS data is published to user points

LVF
Validation

GIS

*Emergency Calling Routing Function is national level from Internet


\

Mapping

The Nature of NG9-1-1


Designed to support interoperability
Designed with open standards

Designed for and enables open competition by


component through interface standards
Enables a transition to competitive service
provider environment
Causes a need for regulatory (and legislative)
change

NG9-1-1 Added Features


GIS based routing control

Location data transported with the call


Additional types of calls and messaging
Additional data

Virtual PSAP capabilities


Added alternate routing options (ex: sensing PSAP
status)
Direct control of call management [PRF]
?

How an NG9-1-1 Call Works

Basic Call Flow in NG9-1-1


Location to Service Translation (LoST)

GIS
GIS
Data
Layers

ECRF

Device acquires location before a call is made

Location Query to Location InformationServer(LIS)


Location response (civic or geo) pre-validated

Device (or network) queries ECRF for routing


LIS

ECRF provides next hop routing - ESRP 1


Originating
Network

ESInet
34

Basic Call Flow in NG9-1-1


LoST
ECRF

ESRP 1

Call is placed

Call is sent to ESRP 1 with the location


LIS
Can be ALI

Originating
Network

LIS is re-queried for any updates to location


ESRP queries ECRF for next hop

ESInet
35

Basic Call Flow in NG9-1-1


LoST
ECRF

ESRP 1

ESRP 2

Next Hop Routing


Call is sent to ESRP 2 with location
LIS is re-queried to update location

LIS

ECRF is queried for next hop

Originating
Network

ESInet
36

Basic Call Flow in NG9-1-1


LoST

Policy
Rules

PRF
ESRP 1

ESRP 2

Next Hop Routing


Policy Rules are evaluated at each hop
LIS

Originating
Network

Call is sent with location to PSAP

ESInet

LIS is queried to obtain any


updated location information
37

Basic Call Flow in NG9-1-1


LoST

PRF
ESRP 1

Media

Call is Connected to PSAP


Media is established between
PSAP and caller

LIS

Originating
Network

ESRP 2

Media can be any combination of


Voice, text, data, video, etc

ESInet

LIS is queried for any


updated location information
38

NG9-1-1 Concepts
Think of your NG9-1-1 system as one element of an
interconnected public safety and security system
County - Regional State National International
Expansion of, and beyond the traditional PSAP
Fusion Centers
Virtual PSAPs
Trauma Centers
Poison Control
Emergency Operations Centers

NG9-1-1 Concepts
More direct control of system capabilities by 9-1-1
Authorities and PSAP management
GIS data updated electronically, to control validation
and routing
Electronic access to interactive validation data by
service providers

Routing control and options controlled in databases


directly accessible from 9-1-1 Authority and PSAP
database terminals, or other authorized remote access
points

NG9-1-1 Challenges
Costs
Most pricing is custom at this stage

Double costs during transition

Relationship of cost to implementation scope


Bigger geography equals better price performance

Jurisdictional Impacts
If multiple services on ESInet, who is in charge?
Shared usage and costs means shared responsibilities

Regulatory Challenges
Regulations Should Allow:
Your NG9-1-1 provider to be different than your current
E9-1-1 provider

Your NG9-1-1 IP infrastructure provider to be different


than your NG9-1-1 services provider
Choice of service providers
See:
NENA NG9-1-1 Transition Policy
Implementation Handbook

Funding Challenges
PSAP Authorities must be allowed to accrue funds
to build ESInets and NG9-1-1 while still paying for
and operating legacy networks
Consider different funding sources:
IP access providers?

Pre-paid wireless?

Consider new payment terms for 9-1-1 fees


More sources/lower fees?

NG9-1-1 User Benefits


The light at the end of the tunnel

Text/IM to 9-1-1
Files to 9-1-1 , such as
photos or video clips
Streaming video
Telematics and sensor
data
Nomadic and/or
mobile call taker
workstations
PSAP on-the-fly or
Virtual PSAP

Policy-based alternate
routing with new
options
Additional Policy-based
routing for:
Language
preference of caller

Type of technology
in use (IM, Sensor,
Satellite phone,
etc.)

NENA Standards and


Documentation
Whats done?
GIS basics and preparation
Intro to NG9-1-1 databases
Policy changes for NG9-1-1 (funding
recommendations, regulatory and legislative
changes, jurisdiction issues)
`i3 architecture specification, Version 1

NENA Standards and


Documentation
Whats in progress, re baseline NG9-1-1?
Specifics on NG9-1-1 databases and management

ESInet Design guidelines


System operations, PSAP operations
Transition Options and Plans

System Management Guidelines


SDO convergence over time
List and status: www.nena.org, then Programs,
NG9-1-1 Project, Standards Status

Testing ICE and Pilots


Industry Collaboration Event
ICE Interoperability Testing underway

NENA Project sponsored, Vendor managed


Eight ICE events planned, three are completed
Distributed Pilot testing planned for 2011
At least five sites

Results: Recommended testing content

NENA Policy Handbook

State-Level 9-1-1 Leadership and Coordination

Funding the NG9-1-1 System


Addressing Transitional Regulation/Legislation/Tariff
Modifications to Enable Next Generation 9-1-1 Deployment
Establishing State-Wide Emergency Services IP Networks
(ESInets)
Confidentiality, Disclosure and Retention of 9-1-1 Call and
Other Emergency Information
Next Generation 9-1-1 Liability Issues
Develop a Strategy and Implement Recommendations

Education
NENA/APCO Joint Education Steering Committee
Formed late Spring 2010
Reviewing identified stakeholder groups

Assessing/Identifying requirements for


stakeholders that will need to better understand
some or all aspects of NG9-1-1
Working with NENA EAB and APCO Institute for
education delivery

Education
Challenges
Must baseline everyones level of understanding of
NG9-1-1 before more material is introduced

Which topics are the most critical?


How much content is too much ?
Identify effective delivery methods for targeted
topics and stakeholders

NENA NG9-1-1 Project


Project Lead Team

NENA
Technical
Committee

NENA
Operations
Committee

NG
Partner
Program

ICE
Steering
Committee
Vendor based

NG9-1-1
Transition
Committee

Contact: Roger Hixson, rhixson@nena.org

Education
Steering
Committee
NENA / APCO

Q and A