Computer Hardware Servicing

Course Description
This course teaches you everything you need to know

to become an expert Technical Support Staff. It covers

Basic Troubleshooting and servicing strategies. You
need no further PC Repair training after completing
this course.
This course will help you prepare for TESDA NCII
Assessment Exam
COURSE PREREQUISITE:
Familiarity with Windows Operating System
High Level interest in learning

COURSE OUTLINE
PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING

Chapter 1 - Introduction
Common PC errors

Types of Personal computers

Identifying key parts of a Personal Computer
Basic Software components
Overview of PC Operations
Operating Systems (OS)
Disk Operating System (DOS) How DOS works

COURSE OUTLINE
PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING

Chapter 2 - CPU CASE AND POWER SUPPLY

Types of PC case
Functions of a CPU Case
Front Panel connectors
Removing CPU Case
Cleaning the PC case
PC Cooling System
PC Cooling system maintenance
Power Supply
Common Power Supply problems

COURSE OUTLINE

PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING
Chapter 3 - The PROCESSOR

Types of CPU x86, Celeron, Pentium I-IV, Itanium, Duron,

Sempron, Athlon CPU speed

CPU socket/slot types
Comparing different types of CPU
How to identify CPUs physically
Physical installation of CPU
Installing CPU fan
CPU Benchmarking
CPU Overclocking
Upgrading CPU
CPU maintenance
CPU cleaning procedures
Troubleshooting & testing CPU using processor diagnostic test

COURSE OUTLINE
PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING

Chapter 4 - The MOTHERBOARD

Types of motherboards
Motherboard layout, form factors
Motherboard Identification
Motherboard components
ROM BIOS
Motherboard BUSSES
Configuring motherboard jumper settings
Upgrading motherboards
Signs of trouble with the motherboard
Common motherboard problems
Motherboard Maintenance
Motherboard Cleaning procedures
Troubleshooting and testing motherboards

COURSE OUTLINE
PC ASSEMBLY, HARDWARE CONFIGURATION &

SERVICING
Chapter 5 - The MEMORY

Types of Memory
Comparing different types of memory
Memory identification
Adding and Removing Memory
Memory packaging
Memory upgrading
Memory Maintenance
Memory cleaning procedures
Determine failed memory devices using memory diagnostics
test
Troubleshooting RAM errors

Chapter 6 - STORAGE DEVICES

The HARD DRIVES
Types of hard drives
Hard drive manufacturers
Hard Drive Identification
Identifying drive capacity
Hard drive controllers
IDE/SCSI cables
Hard drive configuration (Master/Slave layout)
Hard drive installation
Upgrading to large Hard-disks
Optimizing hard disk performance
Hard drive maintenance
Hard drives problems troubleshooting and repairing
The FLOPPY DRIVES
Types of diskettes
Floppy drive identification
Floppy drive controller
Setting drives and cable orientation
Replacing a floppy drive
Floppy disk and drive Care
Floppy drive maintenance
Floppy drive cleaning procedures
Floppy drive problems and solutions

Chapter 7 - OTHER DATA STORAGE DEVICES

CDROM drive
DVD/DVD+R/RW drive
CD-R drive
CD-RW drive
CD/DVD controllers
CD/DVD configuration (Master/Slave layout)
CD/DVD installation and upgrading
Transfer Speed
Device Data throughput
CDROM maintenance
CDROM cleaning procedures
Trouble shooting and repairing common
CDROM drive problems
REMOVABLE DRIVES
Troubleshooting External Storage device

Chapter 8 - I/O DEVICES & DISPLAYS

PC MONITOR
Keyboards
Connecting keyboards
Keyboard maintenance
Keyboard cleaning procedure
Troubleshooting and Repairing common keyboard errors
Joysticks
Web Cams
Connecting a Web Cam
Maintenance of a Web Cam
Speakers
Connecting Speakers
Maintenance of speakers
Printers
Types of printers
Installing a printer
Diagnosing Printer problems
Solving common printer problems
Mouse
Mouse interfaces (PS2, Serial, USB and wireless)
Mouse cleaning procedures
Troubleshooting and repairing common mouse problems

Chapter 9 - EXPANSION CARDS/PERIPHERAL DEVICES

Expansion Slots
Proper insertion of expansion card
Replacing and removing expansion card
Display /Video or Graphics card
Graphics adapter installation
Adding ad Removing video card
Display card Maintenance
Display card cleaning
Symptoms of trouble with display adapter
Common problems of graphics adapter
TV Cards
Adding and Removing TV tuner card
Sound Cards
Adding and Removing Sound card
LAN Cards
Adding and Removing LAN card
Modem
Adding and removing Internal modem
Adding and removing External modem
Scanner

Chapter 10 - PC PORTS
Serial Port
Configuring Serial port
Symptoms of trouble with serial port
Repairing common serial ports problems
Adding and replacing serial ports
Parallel Port
Configuring parallel port
Symptoms of trouble with parallel port
Repairing common parallel port errors
Adding parallel port
USB Port
Symptoms of trouble with USB port
Repairing common USB errors
Firewire Port
Symptoms of trouble with Firewire port

 Chapter 11 - PC Assembly/Disassembly
Safety Concerns
Heat Factors
Static Electricity
Electro Static Discharge (ESD)
Radio Frequency Interference
AC Power
Spikes, Brownouts, Blackouts
UPS
Common errors occurring after PC Assembly

Properly assemble a Personal Computer

Properly disassemble a Personal Computer

Chapter 12 - BIOS/CMOS Management

BIOS
Function of a BIOS
Accessing CMOS Setup
Navigating and Changing CMOS values
Upgrading the BIOS
Troubleshooting system faults using POST
BIOS and POST codes
Using POST audio and Video error codes
Standard IBM POST error codes
Determining what POST can not test
Upgrading the BIOS

 Chapter 13 - Advance PC HARDWARE Servicing

PC Troubleshooting strategy
Designing a troubleshooting methodology

Establishing where to begin the testing

Determining common causes of failures
Finding and isolating the board with the problem

Utilizing advance diagnostic programs to test for:

Solving Interrupt (IRQ) and I/O conflicts