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HR at the Crossroads
Two likely scenarios for the HR function in
hotels:
HR will evolve, adapt, and become more
important to lodging organizations.
HR in lodging organizations will be
outsourced using outside talent and
technology.
Alternative 1: HR as a Leader
Organizations must look beyond cost
containment to get value from the HR function.
Difficulty with organizational structures is that HR is
not viewed as a profit center.
Useful ways to look at HR as a profit center
HR as a Leader
Another way to look at the cost effect of
HR other than cost reduction is
productivity
Improved employee productivity
Returning guests through employee-guest
interactions
Can you think of other ways that employee
productivity can be measured?
Traditional Roles of HR
Recruitment
Hiring
Training
Wages and benefit management
Employee performance appraisal
HR as an Organizational Leader
Key concerns that HR must consider to become an
organizational leader:
Employee motivation
Jobs as careers
Job fatigue
Changing role of supervisor
Employees in the decision making process
Sharing management with other organizational stakeholders
Consequences of technology on jobs and organization
Cross cultural attitudes
Social responsibility of employees and organization
Consequences of Turnover
Actual costs incurred by employee
separation
Cost of recruiting new employees
Inefficiencies of new employees in training
Disruption of guest service and employee
moral
Opportunities for diminished image, lost of
customer loyalty etc.
Consequences of Turnover
A fine line between tenure and
performance
Organizations must constantly review policies
and practices to ensure that employees
productivity does not diminish as they reach
longer periods of tenure.
What are strategies that hotels can undertake to
reduce job fatigue and reduced productivity?
Calculating Turnover
TO % = Number of new hires /
Total number of employees
For example:
75 employees when fully staffed
60 new employees hired during the period
= 60/75 or 66.6 %
Mentoring
An Important way to enhance:
Productivity
Moral
Retention