Emotional Intelligence (EI)

Let your emotions work for you,

not against you

Managing your emotions is what we call

as Emotional Intelligence (EI)

Emotional Intelligence
Emotional Intelligence is the
ability of an individual to deal
successfully with other people ,
to manage ones self, motivate
other people, understand one's
own feelings and appropriately
respond to the everyday
environment

Emotional Intelligence
Emotional Intelligence doesn't mean being soft it
means being intelligent about emotions a different way
of being smart. Emotional intelligence is your ability to
acquire and apply knowledge from your emotions and
the emotions of others in order to be more successful and
lead a more fulfilling life.

What happens when we manage our emotions??

Personal mastery over our lifes purpose & intention
Empathy
Personal influence that enable us to
advance our purpose
A tenacity to face and resolve both internal
and external conflict
Solve issues related to morale at work
Be more approachable
Advance in decision making and logical
thinking under any amount of pressure
Be the most wanted Manager anyone would
want to work for..

Approachable
Problem solver
Leader
Drives the Vision
Ignites the best
performance

Components of Emotional Intelligence

Definition

Hallmark

Self
Awareness

The ability to recognize and understand your

moods, emotions and drives as well as their effects
on others

Self-confidence
Realistic Self development
Self-deprecating sense of
humor

SelfRegulation

The ability to control or redirect disruptive impulses

and moods. The propensity to suspend judgement
to think before acting

Trustworthiness & integrity

Comfort with ambiguity
Openness to change

Motivation

A passion to work for reasons that go beyond

money or status
The propensity to suspend judgement to think
before acting

Strong drive to achieve

Optimism, even in the face of
failure
Organizational commitment

Empathy

The ability to understand the emotional makeup of

other people
Skill in treating people according to their emotional
reactions

Expertise in building and

retaining talent
Cross-cultural sensitivity
Service to clients and
customers

Social Skills

Proficiency in managing relationships and building

networks
An ability to find common group & build rapport

Effectiveness in leading change

Persuasiveness
Expertise in building & leading
teams

How then can one improve emotional intelligence?

Pay attention to self and others body language

Listen more; speak less- develops empathy

Get curious, not furious- Watch what you say especially

when frustrated or annoyed. Reframe negative emotions into
curiosity - " ... this makes absolutely no sense to me" can be
replaced with, "Do you see something in this that I must be
missing

Elicit pride in others Reason for working together

Remember that emotions are contagious - A dominant

person's emotions (negative or positive) always influences
others. Leaders should be careful to show only those
emotions, which they want to see in others

Leaders with empathy are able to understand their employees needs

and provide them with constructive feedback, he says

Why Emotional Intelligence is

necessary for managers

Helps managers handle

adversity & setback

Teaches managers cope when change &

uncertainty hits organisation or their personal
lives.

Why Emotional Intelligence is

necessary for managers

Help them manage effective relationship.

Help them being focussed and stay

on track by remembering purpose &
vision.

EQ & Managers
Emotional Intelligence is very important for managers as
their behaviour & treatment of their people determine
turnover and retention of the company.Managers &
supervisors are the direct line of contact for the
employees.They interact daily with individuals who have
distinct needs, wants & expectations.They significantly
influence the attitudes, performance & satisfaction of
employees within their departments & other
departments.

EQ is very important for managers as

they are direct line of contact & their
behaviour & treatment determines
retention & turnover

EQ & Managers
The stress of trying to
lead and satisfy so many
people's changing needs
and expectations can be
overwhelming, to say
nothing of the demands
from upper management.
Being both firm and
caring at the same time
causes many to feel
inadequate for the role..

85 % percent of turnover is
reportedly due to an inadequate
relationship between the
employee and their direct
supervisor

EQ & Managers

Enhancing EI skills enables Supervisors and Managers to regulate their emotions and
motivate themselves more effectively allowing them to manage their own emotional
turmoil effectively and demonstrate compassion and empathy for their employees.

IT also provides them with the courage to push against

the system to make necessary changes for their people.

All employees want a supportive,

caring Supervisor or Manager who has
their best interests at heart

Types of EQ

Developing EI in the workplace

Developing emotional
intelligence in the
workplace means
acknowledging that
emotions are always
present, and doing
something intelligent with
them. People vary
enormously in the skill
with which they use their
own emotions and react to
the emotions of others
and that can make the
difference between a good
manager and a bad one.

Importance of Emotional
Intelligence
People derail because of
classic emotional failings, not
the lack of technical skills
Developing emotional
intelligence can help
companies generate productive
& profitable outcome.The
manager who knows how to
stay motivated understress ,
motivate others, navigate
complex interpersonal
relationships, inspire others
and build teams who is an
unchallenged expert on a
product or service will get
superior results

Components of Emotional
Intelligence
There are five parts to it. One is knowing
what you're feeling. The second is
managing your feelings, especially
distressing feelings. The third is selfmotivation, the fourth is empathy and the
fifth is managing relationships

Relationship Problems

Rage in the workplace

Poor decision making capability

failure to advance in career

EQ versus IQ

EQ verses IQ
In the business world so much of emphasis has
been placed on intellect. Intellect has proven
invaluable to drive our success in business.
Process and procedures based on analysis,
logic,strategies are critically important
However to get the higher level of competence in
business we must blend the progress that we
have made in using intellect & IQ with the
invaluable competencies of EQ.

IQ

COMPARING

Near cortex.

EQ

Inners of Cortex .

Individuals analytical,
logical, rational abilities.

Ability to perceive ,access,

generate emotions to assist
to understand emotions and
emotional meanings.

Measure of individuals
personal information bank
(ones memory, vocabulary,
visual coordination).

Measure of the personal and

social intelligence of overall
intelligence.

Pretty much set

Not fixed.

SIGNS OF HIGH EQ
Ability to read non verbal communication

Intrinsically motivated

No dominance of negative emotions.

Expresses feelings freely
Does not internalize failure
Ability to identify concurrent feelings
Ability to balance feelings
Is optimistic/realistic
Empathizes
Acts out of desire

SIGNS OF LOW EQ

Avoids responsibility
Inability to express feelings

Avoids socialization
Substitute relationships
Lays guilt trips on you Emotional dishonesty

Poor listener
Lacks empathy
Carries grudges
Exaggerates/ minimizes feelings
Lacks integrity, sense of conscience
Insecure and defensive Over pessimistic/optimistic
Rigid/inflexible