Académique Documents
Professionnel Documents
Culture Documents
Succession Management
Planning and Knowledge
Management
Succession Management
Planning (SMP)
A dynamic ongoing business
process that brings together the
execution of a strategic business
plan with the identification,
assessment, development and
deployment of talent to ensure
successful continuity of the
organization
OR . . .
Knowledge Management is . . .
The systemic collection, analysis
and dissemination of information
and insight in an organization.
Tacit Knowledge:
The higher-level understanding
that enables institutions to go
beyond routine procedural
activities to anticipating and
solving problems
Explicit Knowledge:
Embedded in databases,
procedures, written processes,
statutes and other documents
Detail
Detail
Detail
Information Management . . .
Knowledge Management . . .
Role of Technology in
Knowledge Management
Is core focus in information
management.
Information management should be
centralized in organization.
Technology used to foster dialog (list
serves, websites) share context and
negotiate meaning.
Experts v. Novices
Novices rely on formal rules and
procedures to guide them.
Experts rely to greater degree on
accumulated experience.
Novices are highly conscious of task
performance process.
AUTOMATICITY
Knowledge Mapping:
The ongoing quest to discover the
location, ownership, value and use of
knowledge, and to learn the rules
and expertise of people, to identify
constraints to the flow of knowledge,
and to highlight opportunities to
leverage existing knowledge.
Ask:
How can the knowledge flow be
improved, what is preventing you
doing more, better, faster?
Who do you go to when there is a
problem? Who knows whom is key.
Retaining Institutional
Memory and Knowledge
Some institutional knowledge should
not be retained.
Use of cross-training, job rotation, job
shadowing, mentoring, special
assignments.
Contributing to the
success of others should
be a primary requirement
of all professionals.
Sharing Knowledge
Remove the fears.
Provide incentives.
Set forums to share.
Business Processes
Identification of key processes.
Each process is either value added
or waste.
Looking for the waste in the process.
Transfer of Organizational
Knowledge
Transfer = Transmission + Absorption
(and use).
Transfer of tacit knowledge requires
extensive personal communications.