Types of communication

Types of
communication based
on the communication
channels used are:1)Verbal
communication
2)Non-verbal
communication

Verbal communication
Verbal communication refers to the form
of communication in which message is
transmitted verbally, communication is
done by word of mouth and piece of
writing. In verbal communication
remember the acronym
KISS - keep it short and simple.
Sub-division of verbal communication:-

1) Oral communication-spoken words,

speech, radio etc.

2) Written communication- signs or

symbols, message, hand written etc.

Non-verbal communication
Non-verbal communication is the
sending or receiving of wordless
messages.
Elements of non-verbal
communication are:1)Appearance-

speaker-clothing, hair style,

neatness etc.
surrounding-room size,
lightning, decorations etc.
2)Body language-

Facial expression, gestures,

postures etc.
Even without words message can
be strong.

The 3 methods of
communication are

1. Oral/Verbal

2. Written

3. Visual

Oral Communication is

Sending a verbal message.

Internal Eg. Intercom, face-to-face

meeting.

External Eg. Radio, telephone.

Oral Communication

Advantages

Disadvantages

Quick

No Record

Instant Feedback

May be hard to
remember

Types of Meetings

AGM: Annual General Meeting.

EGM: Extra-ordinary General Meeting.

Ad hoc: Informal meeting on the spur

of the moment.

Chairperson

Calls meeting to order.

Ensures that meetings
run smoothly.

Secretary

Sends out notices of meetings.

Writes up the Agenda.
Keeps minutes.

Treasurer

Keeps a record of all finances.

Prepare final accounts.
Prepares financial reports.

Written Communication

Some record is kept.

Internal Eg. Notice Board, Memo

External Eg. Letter, e-mail, fax

Written Communication

Advantages

Disadvantages

Record kept

No instant
feedback

Dont have to
remember
everything

May not be
confidential
e.g. fax

A Memo is

A short note used within a business.

To: Mr. Kelly
From: CSPE Class representative.
Date: 10/10/08
Subject: Recycling paper.
Message: Please place used paper in recycle bins.
Signed: Mary Jones.

A Notice of a Meeting is

Information about a meeting.

Sent by the secretary.
Name: 1st year PTM
Date: 20/10/08
Place: SHS, Tullamore
Time: 9.00-3.00
Signed: Aoife Malone

An Agenda is

A list of topics that will be

discussed at a meeting.

Sample Agenda
1. Minutes
2. Matters Arising

Summary of last meeting.

3. Correspondance
4. Chairpersons

Letters of apology etc.

5.

Summary of finances.

Report

Treasurers
Report

6. Election of Officers
7. AOB

Issues that need further

discussion.

Recap of the years events.

Appointing new officers.

Any Other Business

Visual Communication

Using charts, graphs, videos and

television to give a messages
internally & externally.

Visual Communication
Advantages
Easy to understand

Shows trends and

comparisons

Disadvantages
Some people may
not understand

Takes time to
prepare

Rules for preparing

charts/graphs
Give it a title.
Label the Y axis (eg. year)
Label the X axis (eg. quantity)

Bar Chart
Is a series of bars.
Used for comparing quantities.

Line/Trend Graph

Is a chart that uses lines.

Used for showing changes over
time.

Pie Charts

Is a circle divided into segments.

Used to show percentages or
proportions.

Other services

Publicity post

Delivers leaflets for a small fee.

Swift post

Letter will be delivered quicker for

a fee.

Freepost

Special envelopes where

customers can reply to business &
they pay the postage.

Telecommunication
services

Telephones

Freefone
Texting
Answering service

MODERN METHODS OF
COMMUNICATION

Internet

E-mail
www

Teleconferencing

Up to 20 people can
talk together.

Video-conferencing

TV link up of sound & pictures for

meetings without travel.

Recap

What is communication?
Internal and external communication
Methods of communication

Oral
Written
Visual

Modern methods of communication