SUPPLY CHAIN MANAGEMENT

OF
DABBAWALAS
PRESENTED BY:

Saloni Inani (46)

Riddhi Saini (61)
Sakina Patanwalla (43)
Pallavi Bhardwaj (39)
Abhishek Pankantiwar (36)
Dinesh Meneria (32)
 What is NMTBSA
• Nutun
• Mumbai
• Tiffin
• Box
• Suppliers
• Association
 About NMTBSA
• History: Started in 1890
• Charitable trust: registered in 1956
• President and secretary: Rughunath
Megde and Gangaram Talekar.
• Average literacy rate: 8th grade school
• Total area coverage: 60-70 kms
• Error rate: 1 in 6 million transactions by
Forbes 2000 article.
CONTINUED……..
• Employee strength: 5000
• No of Tiffin: 2,00,000 i.e. 4,00,000
transactions everyday
• Time taken: 3 hours.
• Quality door to door service to large and
loyal customer base.
• Even order can be placed through
internet.
 Our Belief- WORK IS WORSHIP
• TIFFIN basket’s weight : 75-80 kgs.
 Working of NMTBSA
• Six sigma performance (99.999999)
• Technological backup nil
• Cost of service: Rs. 300 per month( $ 6
per month)
• Turnover: Rs. 36 cr.
• Earnings: Rs. 5000-6000 per month.
• Diwali Bonus : One month’s from
customers.
 ASSETS
For each dabbawala
• Two bicycles- approx Rs 4000
• A wooden crate of Rs 500
• Cotton Kurta pajama – Rs 600
• And Gandhi Topi – Rs 20
• Zero % fuel & investment
• Zero % disputes
• 100 % customer satisfaction
• 99.9999 %performance
 War against time
(9:00 am to 12:30 am)
Executive committee
(5 members)

Team of 20-25 headed

by group leader

Individual dabbawalas workload:

Collect from home- 35 tiffins
Deliver at office- 35 tiffins
Return empty tiffins to home- 35 tiffins
 Elegant logistics
• Elegant logistics system – using 25 kms of
public transport , 10 kms of footwork
involving multiple transfer points.
• A simple color code determines not only
packet , routine but packet prioritizing as
lunch is transferred from train to bicycle to
foot.
 Coding system
• VP: Vile Parle (suburb in
Mumbai) VP
• 9EX12: Code for Dabbawalas 9
at destination
• EX: Express towers E 3 EX
( building name) 12
• 12: Floor number
• E: Code for Dabbawala
at residential station
• 3: Code for destination
station ( Nariman
point)
• foto
 THE Flow logic
ZONE OF DESTINATION

1
GRANT ROAD
(12) 2

POINT OF AGGREGATION CHRUCHGATE 4

AND SORTING
(1-10)
5
A 6
E LOWER PAREL
(14) 7
B D
C DISTRIBUTION
B Y CARRIERS
AT LUNCHTIME
TO OFFICES

COLLECTION FROM HOME

 Journey begins

• Tiffins are collected from home between

7:00 – 9:00 am and taken to the nearest
railway station.
• Single Tiffin while reaching the destination
could change hands 3-4 times daily.
 The actual journey begins
• 10:34 – 11.20 am (Vile Parle Station)
• At this time the actual work of dabbawalas
take place.
• They load the wooden crates filled with
Tiffin onto the luggage or goods
compartment in the train.
11:20 – 12:30 pm (Church gate
station)
• At this stage the unloading takes place at
the destination station.
• Re-arrangement of tiffins take place as per
the destination area and buildings.
• In particular area with high density of
customers (Nariman Point, Fort , CST ) a
special crate is dedicated.
• This crate carries 150 tiffins and is driven
by 3-4 dabbawalas.
 Return journey
1:15- 2:00 pm (At all destination
stations)
• Here on begins the collection process
where the dabbawalas have to pick the
tiffins from the offices where they had
delivered almost an hour ago.
• 2:00- 2:30 pm –they meet for the
segregation as per the destination
suburbs.
 2:48 – 3:30 pm
• The return journey by train where the
group finally meet after the day’s routine.
• 3:30- 4:00 pm (the origin station)- here
final sorting and dispatch takes place as
per the origin area.
 Achievements
• Name in GUINESS BOOK OF WORLD
RECORDS.
• World record in best time management
• Achievement of SIX SIGMA
Thank you