SAP CRM MULTIPLE CHOICE

QUESTIONS AND ANSWERS

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1. Which of the following are false

about warranties?
A. To be able to assign warranties, they must be
created in the system as products and be
defined.
B. You can use a template to predefine a set of
frequently-used warranty parameters, such as
warranty category, warranty basis, or date
profile.
C. You can include or exclude particular services,
service parts, and even specific subjects to be
fully covered, or only partially covered by the
warranty.
D. You can assign Warranties to Installed base
objects but not directly to products

1. Which of the following are false

about warranties?
A. To be able to assign warranties, they must be
created in the system as products and be
defined.
B. You can use a template to predefine a set of
frequently-used warranty parameters, such as
warranty category, warranty basis, or date
profile.
C. You can include or exclude particular services,
service parts, and even specific subjects to be
fully covered, or only partially covered by the
warranty.
D. You can assign Warranties to Installed base
objects but not directly to products

2. You use service resource planning to

execute project-based scheduling or
service order-based scheduling, using
a number of resources. Which of the
following are possible with Service
Resource Planning?
A. You can make employees available as resources.
B. You can notify external resources using
groupware.
C. You can use Projects or HCM with Service
Resource Planning.
D. None of these

2. You use service resource planning to

execute project-based scheduling or
service order-based scheduling, using a
number of resources. Which of the
following are possible with Service
Resource Planning?
A. You can make employees available as resources.
B. You can notify external resources using groupware.
C. You can use Projects or HCM with Service Resource
Planning.
D. None of these

Answer: A and C

3. With reference to complaints

processing, which of the following are
true?
A. Complaints with reference to billing documents or
returns, always refer to a product.
B. Complaints can be created with our without
reference to a product.
C. Installed base objects may be referenced to a
complaint.
D. In complaints transactions and returns
transactions, you can enter serial numbers but
these cannot be validated.

3. With reference to complaints

processing, which of the following are
true?
A. Complaints with reference to billing documents or
returns, always refer to a product.
B. Complaints can be created with our without
reference to a product.
C. Installed base objects may be referenced to a
complaint.
D. In complaints transactions and returns
transactions, you can enter serial numbers but
these cannot be validated.
Answer: A,B,C

4. Which of the following operations

may be used when processing target
groups during segmentation?
A. Splitting
B. Reducing
C. Expanding
D. Pro-rata

4. Which of the following operations

may be used when processing target
groups during segmentation?
A. Splitting
B. Reducing
C. Expanding
D. Pro-rata
Answer: A and B

5. Which of the following are attributes

of a Marketing Organization?
A. Product Category
B. Country
C. Sales Organization
D. Division

5. Which of the following are attributes

of a Marketing Organization?
A. Product Category
B. Country
C. Sales Organization
D. Division
Answer: A and B

6. Which of the following planning

types are available?
A. Sales Planning
B. General Key figures
C. Free goods
D. Shipping planning

6. Which of the following planning

types are available?
A. Sales Planning
B. General Key figures
C. Free goods
D. Shipping planning
Answer: B And C

7. Planning in Business Planning and

Simulation (BPS) uses, among others,
the following types of planning
objects ?
A. Planning sequence
B. Planning level
C. Planning profile
D. Planning package

7. Planning in Business Planning and

Simulation (BPS) uses, among others,
the following types of planning
objects ?
A. Planning sequence
B. Planning level
C. Planning profile
D. Planning package

Answer: B And D

8. You can assign a product or range of

products that you want to promote to
a campaign, deal, or trade promotion.
You can assign the following ?
A. Single Product
B. Product category
C. Product categories and product groups
D. Product group

8. You can assign a product or range of

products that you want to promote to
a campaign, deal, or trade promotion.
You can assign the following ?
A. Single Product
B. Product category
C. Product categories and product groups
D. Product group

Answer: A,B,D

9. An enterprise system that integrates

the downstream value chain is ?
A. ERP.
B. SCM.
C. CRM.
D. None of the above.

9. An enterprise system that integrates

the downstream value chain is ?
A. ERP.
B. SCM.
C. CRM.
D. None of the above.

Answer: C

10. An enterprise system that

integrates the upstream value chain is
?
A. ERP.
B. SCM.
C. CRM.
D. None of the above.

10. An enterprise system that

integrates the upstream value chain is
?
A. ERP.
B. SCM.
C. CRM.
D. None of the above.

Answer: B

11. A typical ERP system includes this

module ?
A. financial accounting.
B. inventory.
C. bill of materials.
D. All of the above.

11. A typical ERP system includes this

module ?
A. financial accounting.
B. inventory.
C. bill of materials.
D. All of the above.

Answer: D

12. Which of these is not currently

listed as marketing an ERP system?
A. Oracle
B. Peoplesoft
C. IBM
D. SAP

12. Which of these is not currently

listed as marketing an ERP system?
A. Oracle
B. Peoplesoft
C. IBM
D. SAP

Answer: C

13. Systems that communicate across

organizational boundaries are ?
A. Inter-organizational systems.
B. Intra-organizational systems.
C. Extra-organizational systems.
D. None of the above.

13. Systems that communicate across

organizational boundaries are ?
A. Inter-organizational systems.
B. Intra-organizational systems.
C. Extra-organizational systems.
D. None of the above.

Answer: A

14. An older system that is still of use

to an organization despite the need
for frequent maintenance is a(n) ?
A. obsolete system.
B. Legacy system.
C. repository.
D. None of the above.

14. An older system that is still of use

to an organization despite the need
for frequent maintenance is a(n) ?
A. obsolete system.
B. Legacy system.
C. repository.
D. None of the above.
Answer: B

15. The value chain connection

between a firm and its suppliers is
called .. ?
A. inbound logistics.
B. outbound logistics.
C. SCM.
D. None of the above.

15. The value chain connection

between a firm and its suppliers is
called .. ?
A. inbound logistics.
B. outbound logistics.
C. SCM.
D. None of the above.

Answer: A

16. The value chain connection

between a firm and its customers is
called .. ?
A. inbound logistics.
B. outbound logistics.
C. CRM.
D. None of the above.

16. The value chain connection

between a firm and its customers is
called .. ?
A. inbound logistics.
B. outbound logistics.
C. CRM.
D. None of the above.

Answer: B

17. The transportation of finished

goods, raw materials, or supplies is
. ?
A. procurement.
B. marketing.
C. production.
D. logistics.

17. The transportation of finished

goods, raw materials, or supplies is
. ?
A. procurement.
B. marketing.
C. production.
D. logistics.

Answer: D

18. Which of these is an important

technology used in linking the supply
chain?
A. RFID
B. XBRL
C. Http
D. SNMP

18. Which of these is an important

technology used in linking the supply
chain?
A. RFID
B. XBRL
C. Http
D. SNMP
Answer: A

19. Which of these is not a my SAP

business suite?
A. Product lifecycle management
B. Supply chain management
C. Customer relationship management
D. All of the above are in the suite.

19. Which of these is not a my SAP

business suite?
A. Product lifecycle management
B. Supply chain management
C. Customer relationship management
D. All of the above are in the suite.

Answer: D

20. Sales force automation software is

a subset of which type of software
package?
A. ERP
B. CRM
C. SCM
D. None of the above.

20. Sales force automation software is

a subset of which type of software
package?
A. ERP
B. CRM
C. SCM
D. None of the above.

Answer: B

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