Business and Media Communication

DHL ROMANIA

OUR MISSION
DHL Worldwide
DHL Romania

Reaching farther. Going further.

1.

We are here to improve our customers business by offering solutions based on local knowledge
combined with a global presence.

2.

We believe superior quality and solutions throughout the business process yield superior returns.

3.

We strive to attract, develop and retain truly exceptional people.

4.

Well always give high priority to the social and environmental needs of the local communities and
public.

eCommere

PERSONAL COMMITMENT

DHL Romania | 2013

PROACTIVE SOLUTIONS

LOCAL STRENGTH WORLDWIDE

Page

DHL HISTORY
DHL Worldwide
DHL Romania

The moving story of a company that is always on the move.

1969

DHL founded by Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco

1978

Expansion in three major regions as DHL launches in the Middle East, Latin America and Africa

1983

DHL is the first air express forwarder to serve Eastern European countries. An international
distribution centre (hub) is opened in Cincinnati, USA

1988

Deutsche Post becomes a shareholder in DHL

2002

Deutsche Post World Net becomes the major shareholder in DHL from 1 January. A 100%
shareholding is completed by the end of the year

2003

Deutsche Post, DHL and Postbank make up the Group's brand architecture. DHL is the exclusive
brand for all express and logistics activities

2004

Directly after the tsunami in South Asia, DHL, responds immediately to requests from government
and aid organizations. DHL employees from around the world launch donation campaigns

2005 Deutsche Post World Net acquires Exel, the British logistics corporation, in December for 5.5 billion
euros
2007 The DHL Innovation Center opens near Bonn. Its mission is to develop new, highly innovative and
marketable products from the logistics trends of the future.
2008 DHL opens its new state-of-the-art European air hub at Airport in Germany. The hub, one of Europe's
largest construction sites, expands DHL's international network, providing greater connectivity to
global growth markets and enabling DHL to improve its overall customer service.
2009 The Group presents its Strategy 2015 and is renamed as Deutsche Post DHL.
DHL Romania | 2013

Page

DHL DIVISIONS
DHL Worldwide

We have the ways and means to move almost anything.

DHL Romania

EXPRESS Division

Worldwide express
services ranging from
documents and parcels to
pallets; our network
consists of 5,000 branches
and serves more than
120,000 destinations
DHL Romania | 2013

LOGISTICS Division

Domestic and
international transport
solutions for groupage,
part-and full-loads
by road, rail and multimodal transport

Worldwide logistics
solutions for air and ocean
freight, supported by
a dedicated team of
experts for industrial
projects and sophisticated
IT applications

Customized logistics
solutions from consulting
to supply chain design,
from warehousing and
distribution logistics
to order management
Page

No one knows the world like us

No one knows the world like us

DHL EXPRESS OVERVIEW

DHL Worldwide

The world's most capable network.

DHL Romania
Product Portfolio
Track & Trace
eCommerce

International experience

+ 30 years

Offices

+ 6.500

Worldwide coverage

+220 territories/ 120.000 destinations

Aircraft

+ 420

Vehicles

76.000

Employees

over 300.000

Worldwide customers

4.200.000

Annual shipments

1 billion

DHL Romania | 2013

Page

DHL ROMANIA
DHL Worldwide

Worldwide coverage with local market expertise.

DHL Romania

Established in Romania in 1991

450+ employees
250 vehicles
3 aircraft
25 service points all over the country
2.000.000 shipments every year
4.000 regular customers
Recognized as Superbrand five times consecutively
22 years of leadership on the local express courier market

DHL Romania | 2013

Page

DHL ROMANIA
DHL Worldwide
DHL Romania
Product Portfolio
Track & Trace

Our history
1984 DHL started operating in Romania as an agent and is the first express company to be represented in the
country.
1991 DHL International Romania SRL is established as a wholly owned entity.
1994 DHL Romania begins operating a dedicated chartered aircraft.
1998 DHL provides 100% coverage throughout Romania.

eCommerce

2002 DHL is the first express company to receive ISO 9001/ 2000 Quality Certification
2004 DHL launches the international express service for documents addressed to high school and college students:
UNIEXPRESS.
2005 DHL starts organising the DHL Carpathian Marathon Relay - a yearly charitable event
2007 DHL Romania increases its transport capacity by using the biggest cargo Boeing 757 dedicated aircraft.
DHL Romania achieves ISO 14001 Environment Accreditation (Lloyd's Register)
2008 DHL strengthens Romanian business with Cargus acquisition, the top domestic express courier in Romania.
2009 DHL Romania was awarded for the third time consecutively the Superbrand title by the most important
independent branding authority Superbrands, which reconfirms our efforts regarding the quality of our
services.
2010 DHL launched a new aircraft and gateway in Cluj, dedicated to the western side of the country
customers.
2011 DHL celebrates 20 years of leadership on the local express courier market.

DHL Romania | 2013

Page

MARKET SHARE - DHL ROMANIA

DHL Worldwide

In every country we serve, were leading the industry or leading the change.

DHL Romania

Source: Market Intelligence Study 2013, Bonn

Market Share for TDI
DHL Romania | 2013

Page

OPTIONAL SERVICES
DHL Worldwide
DHL Romania

Adding more value to our services.

Insurance

Product Portfolio
Track & Trace
eCommerce

DHL provides Shippers Interest Insurance for valuable

shipments transported via DHLs network to compensate
any possible physical damage or loss.

Pick and pack DHL can offer you assistance with the packing of your
goods for shipment
A dedicated DHL representative can come to your
premises with the necessary packaging materials,
pack your goods and pick them up for shipping
Proactive delivery A notification of the shipment delivery can be
notification
provided to the customer, immediate after delivery.
Priority delivery

It grants priority within the whole DHL network,

international or domestic, thus ensuring a more rapid
delivery than the standard service

Saturday Delivery

The delivery of shipments on a Saturday, for a

selected range of cities and zip.

Special Delivery

DHL Romania | 2013

DHL can offer you after hours service, local Saturday

and holiday deliveries for special or urgent shipments,
including domestic.

Page 10

DHL EASY SHIP

DHL Worldwide
DHL Romania

Designed for complex shipping needs, ideal for processing a large

number of shipments

Product Portfolio

Ensures automated and efficient editing of shipments, and creating local

database for both shipper and receiver

Track & Trace

Easy to import database to/ from other applications

Fast, electronic validation of shipments

eCommerce

Shipments management, possibility to create and print reports

Possibility to print together with the Way Bill the attached necessary
documents: invoice, packing list
Technical support and consultancy from DHL
Fully visibility of shipments 24/ 7

DHL Romania | 2013

Page 11

DHL Romania | 2013

Page 12