TOPICS WE WILL BE

COVERING TODAY:
HAND SHAKES
DINING ETIQUETTES
BUSINESS ETIQUETTES
SOCIAL NETWORKING

Handshake

Handshake
What is a handshake?

Ahandshakeis a shortritualin
which two people grasp one of each
other's like hands, in most cases
accompanied by a brief up and down
movement of the grasped hands.

Handshake
Importance of handshake
First impression of the person
It reflects your personality
Represents an expression for equality
In ancient times ( to seal a deal)

Types of handshakes
Dead Fish

The Pusher

dddddddddsds
The Puller

Politician
Shake

The Top-Handed Shake

The Bone
Crusher

Teacup
Good
Handshake

Dining
1)Dinning etiquette are the code of
Etiquette
behavior that the person should follow
while dinning.
2)Important- makes impression
,people
notice Style of Dining
American
Fork is held in left hand--tines down
and handle hidden--and knife in your
right hand.
Cut one piece of food at a time.
Lay knife across top of plate-serrated edge facing you.
Transfer fork to right hand to actually

American Style Of
Eating

American
Style
Resting
Position

2
3

American
Style

European Style of
Dining
Europeans continental style
Follow Step One of American Style.
Leave your knife and fork in same
position as Step One.
Take bite with fork in left hand and
place food in mouth with tines face
down.
Napkin
Strict compared to American style

European
Style of
Dining

European
Style
Resting
Position

1
European
Style
Finished
Position

2
3

INVITATION and ARRIVAL

Respond to invitation
Dressing
Talk to people around
No personal items on the table
Do not change place cards
Give importance to the people with
you

Napkin
Utensils
When to take it?
How to place it?
Purpose
What do I do if I leave
the table
temporarily?
What do I do when
Im done with my
meal?
How to sit?

Spoon- pencil
Knife- index finger on
the center
Cut with knife (right)
and eat with fork (left)
Pizza position
10:20 position
Grasp a glass by its
stem
Do not turn a glass upside down
Do not clink glassware

Condiments
Bread: It can be
served in 2 ways
How to eat?
Pass it on
Pass other
condiments
Salt and pepper

Soup

What to use?
How to drink?
Shallow bowl
Soup cup with liner
After meal, where
do I put my
silverware

Salad
Course
Before main course
Knife & fork or fork
only
How to eat?
Place the
silverware after
course

Main
Generally preplated
Served from left
Cleared from right
How to eat?
Taste food before
adding sauce,
pepper, salt etc.
Incase of French
Service

Fingerbowl
Dessert & Toast

Obvious reason
How is it brought?
What to do?
What to do after
cleaning my
fingers?

What to use?
3 types of toasts
No clinking of glass
Dont sing happy
birthday for
yourself!

Business Etiquette
Get The Name Right
Don't Forget The Golden Rule

"Treat others like you want to be treated."

You Attract More Flies With Honey Than Vinegar
Saying "Please" and "Thank You" made your parents proud of you
as a child, so, too, will nice manners win you friends in business.
treating coworkers andemployerwith respect
createsa pleasantwork environment for everyone.
Expectedbehaviorsandexpectationsforindividualactionswithi
n business

BUSINESS ETIQUETTES
Never start into
business discussion
before the host does.

Never rush the

relationship-building
time.

One may talk about

soccer, family, or
children.

Expect a great time

reviewing details.

Dont bring up the

topics politics , poverty,
religion.
Prefer face-to-face
meetings.
Communication is
informal

Use local lawyers and

accountants.
Try to schedule
Business meeting may
be 2-3 weeks in
advance.
Dont appear impatient
if kept waiting.

Dos and Donts

Do wait for a female business
colleague to initiate the greeting.
Indian men do not generally shake
hands with women out of respect.
Do use titles whenever possible, such
as Professor or Doctor. If the
person doesnt have an official title,
use Mr., Mrs., or Miss and their
last name.
Dont refuse any food or drink

Body Language
Dos
Make frequent eye
contact
Smile
Take notes
Nod frequently
Keep you hands out
of your pocket

Donts
Slouch
Cross you arms
Tap your feet
Clear your throat
repeatedly
Bite your lips or
nails

Benefits of Business Etiquette

Professional image
Tools to impress the
client
Perception of
trustworthiness
Establish a rapport
Create a winning
style
21

First Impressions
Within 30 seconds people judge your
Economic level
Educational level
Social position
Level of sophistication
Level of success
Within 4 minutes people decide your
Trustworthiness
Compassion
Reliability
Intelligence
Capability

How to make a First

Impression?

Determine audience
Identify their expectations
Establish objectives
ABC s of image

Professional Etiquette
Meeting and Greeting
Handshake
Know whom to
introduce first
Eliminate slang/jargon
from your vocabulary
Always on time, always
organized, always
ready
Be prepared

Showing
Respect
Always use last names with

customers unless they are about

your age and rank
Dont keep customers waiting
Escort clients out
Builds credibility
Refrain from gossip

E-mail Etiquette

E-mail only those people

to whom your messages
actually pertain to
M-ake a point of
responding to messages
promptly
A-lways use spell-check
and grammar check
before sending messages
I-nclude your telephone
number in your message
L-earn that e-mail should
be used for business
rather than personal use

Meeting Etiquette

Arrive early
Always have your calendar, notebook & pen
Never bring up personal problems/issues
Stay on schedule
Do not interrupt
Cell phones and computer switched of

Telephone Etiquette
Answer the phone with your name and
company (or department)
When placing calls, state your name and
company or department immediately
when phone is answered
Speak clearly
State the purpose of your call
Always smile
Say please and thank you
Judge your audience before making small
talk

Dressing Etiquettes
Dress like a professional and you
will feel like a professional
Formal business attire requires suit,
blouse and shoes in a conservative
color and corporate style
Skirt suit is recommended unless
your research indicates thats pant
suits are common in the company

Hair, Make-Up, Perfume

Hair must be simply styled and must
not draw attention
Make up should be conservative and
must not be noticeable
Avoid perfumes, as interviewer might
be allergic

SOCIAL
NETWORKI

Social Network Defined

A social network web site allows a user to:
1)Create
2)Select

a profile

other members

3) Communicate

and engage

Creates a social graph

4)

Recently: Use an interface (API) to

build applications

Self expression

Social utility

Early social networking websites:

History

1995 - classmates.com
focused on ties between former
schoolmates
1997 sixdegrees.com
focused on indirect ties

Modern social networking websites:

2002 Friendster
now mostly used in Asia
2003 MySpace
most popular social networking site in 2006
2004- Facebook
largest and fastest growing site in the world
2005 - Bebo
stands for blog early, blog often

What are you

using?
Social Network
Stats
Facebook
750.000.000 Registered
Users
MySpace
125.000.000 Registered
Users
LinkedIn
100.000.000 Registered
Users
Twitter

 Biggest Social Networking Site till

date(663,000,000+ users)
Has active users from 223 countries
India has the 2nd largest no. of members on
FB(1st- US)
Companies entering Facebook, to get a bigger
market
Social Hub as well as gaming portal
Developed by Mark Zuckerberg in February
2004
2nd most visited website in the world

launched in August 2003

Comments
Profile customization (HTML/CSS)
MySpace profiles for musicians
redesigned many of the features of its site in both
layout and in function
changed its logo to coincide with the new site
design
Despite the new design, user adoption continued to
decrease

 A micro blogging site enabling people to

publish messages(TWEETS)
Developed by JACK DORSEY on 21/3/2006
Enables linking up with people of diferent
work backgrounds
Corporates entering to give a sneak peek
about the company
India- 2nd largest user country (1st- US)
175 million members all over the world

Importance of
Social
Networking
In Business

Thank You