The Interpersonal

Communication Book
10th Edition
Joseph A. DeVito
Chapter Five:
Listening in Interpersonal Communication

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Copyright 2004

Stages of Listening

Listening in Interpersonal
Communication

Stage One - Receiving (Hearing, Attending)

Stage Two - Understanding (Learning, Deciphering

Meaning)

Stage Three - Remembering (Recalling, Retaining)

Stage Four - Evaluating (Judging, Criticizing)

Stage Five - Responding (Answering, Giving

Feedback)
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Listening in Interpersonal
Communication
Stages of Listening (Cont.)
Stage One - Receiving
Analyze your style Do you

Focus Attention on Speakers Verbal &

Nonverbal Messages

Avoid Distractions

Focus on Speaker, Not What Youll Say Next

Avoid Interrupting

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Listening in Interpersonal
Communication

Stages of Listening (Cont.)

Stage Two Understanding

Avoid Assuming You Know What Will Be Said

Relate New Information to What You Know

See Speakers Point of View

Ask Questions for Clarification

Paraphrase Speakers Ideas

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Listening in Interpersonal
Communication
Stages of Listening (Cont.)
Stage Three Remembering
Take

Notes

Tape

Messages

Memory

is not Reproductive

Memory

is Reconstructed

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Listening in Interpersonal
Communication
Stages of Listening (Cont.)
Stage Four Evaluating (Judging)

Resist Premature Evaluation

Give Speaker Benefit of the Doubt

Distinguish Facts from Inferences

Identify Speakers Biases and/or Prejudices

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Listening in Interpersonal
Communication
Stages of Listening (Cont.)
Stage Five Responding (Type of Feedback)

Support the Speaker with Back-Channeling (Responses

made while speaker is talking)

Express Support for Speaker

Respond Honestly Even in Disagreement

Own Your Responses

Provide a Supportive Atmosphere Resist trying to fix

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Listening in Interpersonal
Communication
Styles of Listening
Empathic

and Objective

Punctuate
Engage

from Speakers Point of View

in Equal, Two-Way Conversations

Seek

to Understand Thoughts and Feelings

Avoid

Offensive Listening

Strive

to be Objective.

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Listening in Interpersonal
Communication
Styles of Listening (Cont.)
Nonjudgmental and Critical
Keep

Open Mind

Avoid

Filtering or Oversimplifying

Recognize
Avoid

Own Biases

Uncritical Listening

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Listening in Interpersonal
Communication
Styles of Listening (Cont.)
Nonjudgmental and Critical
Recognize

Fallacies

Name-calling
Testimonials
Bandwagon
Agenda-setting
Attack

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Listening in Interpersonal
Communication
Styles of Listening (Cont.)
Surface

and Depth

Focus

on Verbal and Nonverbal

Listen

for Content and Relational Messages

Note
Dont

Statements that Refer Back to Speaker

Disregard Literal Meanings

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Listening in Interpersonal
Communication
Styles of Listening (Cont.)
Active

and Inactive

Paraphrase
Express
Ask

Speakers Meaning

Understanding of Speakers Feelings

Questions

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Listening in Interpersonal
Communication
Culture, Gender, and Listening

Consider

Culture and Listening - Language and Accents

Nonverbal Differences and Display Rules

Differences in Style Direct and Indirect Speech

Absolute Truth and Politeness

Honesty and Feedback

Gender Differences and Listening

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