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PRESENTED BY :

GEETA BINDRANI
05
JYOTSNA
The two letters which
have changed the way
businesses operate has
been IT

 And no other sector has
benefited to such a large
extent as the financial
sector, with the Banking
sector in particular, from the
inroads made by IT
CHANGING FACE OF BANKING
SERVICES

 Liberalization brought
several changes to Indian
service industry.
 Pre-liberalization
 Post-liberalization
CORE BANKING SOLUTIONS
qCore Banking Solutions is new
jargon frequently used in
banking circles of India .

qThe evolution of Core Banking


Technology in India has
empowered and transformed
customer of the branch to the
customer of the bank providing
him / her the convenience of
anytime and anywhere banking in
India .
q
qHere computer software is developed to
perform core operations of banking
like
 recording of transactions
 passbook maintenance
 interest calculations on loans and
deposits
 customer records
 balance of payments and withdrawal.

BENEFITS OF CORE BANKING SOLUTIONS
TO BANKS

 Global customer, Global bank, and Global employees


 Bank can get information from its entire database at any
instant at a high level or at any level of detail by
pressing a button rather than wait for all the reports
to come in at the end of the day and then consolidate
them.
 It is cost effective as no separate database server is
required at each branch and no database administrator
is required at each branch
 Centralized parameter and product setup removes the
possibility of human error in copy paste and allows
the bank to get onto the new products instantly across
all its branches.
 This is a must in order to have risk management and know
your customer (KYC) as the customer belongs to the
bank and not to individual branches.
 Paperless banking.
 Easy implementation of integrated customer centric
services like online ATM’s, tele-banking, internet
banking, any branch banking, kiosk banking, cash
management services, etc
TECHNOLOGY PRODUCTS IN A
BANKING SECTOR
 Net Banking
 Credit Card Online
 Instant Alerts
 Mobile Banking
 e - Monies Electronic Fund
Transfer
 Online Payment of Excise &
Service Tax
 Phone Banking
 Bill Payment
 Shopping
 Prepaid Mobile Recharge
 Smart Money Order
 Card to Card Funds Transfer
 Funds Transfer ( eCheques )
 Anywhere Banking
 Internet Banking
 Mobile Banking
 Bank @ Home “ Express Delivery

ANYWHERE BRANCH
BANKING
 Any Branch Banking (ABB) is a facility
for customers to operate their
account from any of the networked
branches.
 Anywhere B ranch B anking S erver (ABBS)
component will be installed at every
branch
 These branches will be connected
through a centralized server called
eSWITCH by Leased / ISDN / VSAT lines
.     
SALIENT FEATURES:

 Supports 365 * 24 * 7 banking hours


 Each branch maintains its own database
and hence any problem at the Switch
will not affect the functioning of the
individual branch operations
 Provides after branch hour services
 Maintains data consistency and integrity
through reversal request both at the
switch level and at the branch level
 Encrypted messages that prevents any
hacking or fraudulent activities

SUPPORTED
TRANSACTIONS AT ABB:
 Balance Enquiry
 Statement Enquiry (Maximum up to 15
latest transactions)
 Cheque Status Enquiry
 Cash Withdrawal
 Cash Deposit
 Debit Funds Transfer
 Credit Funds Transfer
 Stop Payment Instructions
 Cheque Book Request

ATM
 The introduction of Automated teller
machines has given facility to the
bank customers for banking beyond
the banking hours.

Advantages of ATMs
To the customers:-
 ATMs provide 24 hours, 7 days a week and
365 days a year service.
 Service is quick and efficient.
 Privacy in transaction.
 Free from errors.
 On networking, card holder can access
cash and service at any location
regardless of where he maintains
account.
 Wider flexibility in withdrawals.
 Fund transfer across the branches/banks.
 Anywhere banking facility.

Advantages of ATMs
To the banks
 Alternative to extend banking hours.
 Crowding at bank counter considerably reduced.
Service is cheaper, if there is sufficient
large number of transaction
 Alternative to new branches and to reduce
operating expenses.
 Cash transportation and cash handling is
avoided.
 ATMs can be located in any convenient location
in the city.
 Can be installed in any form as wall unit or
lobby unit.
 Relieves bank employees to focus on more
analytical and innovative work.
 Increased market penetration.

INTERNET BANKING
 Net Banking is the Internet Banking
Service provided by Bank for the
customers of Core Banking (CBS)
Branches
 Net-Banking is the most comfortable
channel for you to experience round
the clock banking from any part of
the world.

BENEFITS

 Easy access of account 24 hours / 7


days a week
 Updates on  latest balances and
transactions
 Electronic Payment of bills
 Transfer of funds between accounts
 Secured and high-encrypted banking
 Banking at own convenience -anytime,
anywhere.

TELEPHONE BANKING

 Telephone banking is a
•Service provided by a financial
•institution which allows

•its customers to perform

•transactions over the

•telephone.

 TeleBanking is an IVR (Interactive voice


response) software application which
allows customers to gain immediate
access to their account information
and other related banking services
using a push button telephone.

A D V A N TA G E S

 Obtain foreign exchange rates & interest


rates
 Enquire about Account Information
 Order new cheque book
 Stop payments
 Print Account statement via Fax or e-mail
 Make payments to different accounts
 Transfer funds between related accounts
 Leave or Retrieve voice messages from bank
 Access accounts anytime anywhere –
available 24/7.
 Check transaction history
 Request statement of accounts

MOBILE BANKING

 Mobile Banking (also known as M-


Banking, mbanking, etc.) is a term
used for performing balance checks,
account transactions, payments etc.
via a mobile device such as a
mobile phone.

Account Alerts:
Instant bank account updates anytime,
anywhere via SMS and e-mail

 Now many banks are providing Account alert


services. With Account Alert, your bank
account transaction information will be
delivered to you automatically, wherever
you are.
 "Your salary has been credited" in your cell
phone inbox, as soon as the cheque gets
cleared. Or you get an email "Your account
balance is Rs 30,000”. Or a message, "Your
MTNL bill has been paid" as soon as your
bill payment instructions have been
executed.

DEBIT CARD

 The Debit Card gives you the freedom


to access your Savings or Current
Account at merchant locations and
ATMs.
 Debit cards are typically used as
substitutes for cash and cheques to
pay for everyday items .

ATMs with biometric
devices
 The latest solution in the
•ongoing effort to offer
•banking services to the

•rural masses.

• ATM enhancements with


•biometric support envisaged

•by vendors eliminate the need

•for PIN entry, and

•authenticate customer

•Transactions by thumb

•impressions.
Benefits of Biometric
supported ATMs
 Provides strong authentication
 Can be used instead of a PIN
 Hidden costs of ATM card management like
card personalisation, delivery, management,
re-issuance, PIN generation, help-desk, and
re-issuance can be avoided
 Ideal for Indian rural masses
 It is accurate
 Flexible account access allows clients to
access their accounts at their
convenience
 Low operational cost of the ATMs will
ultimately
DISADVANTAGES OF
TECHNOLOGY
 Yes, online banking is generally
secure, but it certainly isn't
always secure.
 Not all online setups are an extension
of a brick-and-mortar bank.
 Not all online transactions are
immediate.
 Using online banking effectively
requires some basic computer
literacy and familiarity with
navigating the Internet.
CHALLENGES FACED BY
BANKS
 LONG IMPLEMENTATION PERIODS
 RETURN ON INVESTMENT
 TECHNOLOGY ABSORPTION RATE AT
INDIA ’ S RURAL BRANCHES
 CONNECTIVITY
 HIGH COSTS
  LEGACY SYSTEMS
 TECHNICAL PROBLEM


CONCLUSION
THANK
YOU