Managing

Human
Resources

Bohlander Snell
Chapter 17
Sherman
Creating
HighPerformance
Work Systems
Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

17-1

Learning Objectives
Discuss the underlying principles of highperformance work systems.
Identify the components that make up a highperformance work system.
Describe how the components fit together and
support strategy.
Recommend processes for implementing highperformance work systems.
Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

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Learning Objectives, cont.

Discuss the outcomes for both employees and the
organization.
Explain how the principles of high-performance
work systems apply to small and medium-sized, as
well as large, organizations.

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

17-3

High-Performance Work
System (HPWS)
AspecificcombinationofHRpractices,
workstructures,andprocessesthat
maximizesemployeeknowledge,skill,
commitment,andflexibility

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

17-4

Presentation Slide 17-1

Developing High-Performance
Work Systems
Principles
Principles
of
of High
High
Involvement
Involvement

Linkages
Linkages to
to
Strategy
Strategy

System
System Design
Design
Work-flow
Work-flow
HRM
HRMpractices
practices
Support
Supporttechnology
technology

OUTCOMES
Organizational
Employee

The
The
Implementation
Implementation
Process
Process

Managing Human Resources, 12e, by

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Presentations Slide 17-2

Four Principles of High-Performance Systems

Shared Information

Knowledge
Development

PerformanceReward Linkage

Egalitarianism

Managing Human Resources, 12e, by

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Anatomy of High-Performance Work Systems

Workflow

Shared
Knowledge Perf-Reward Egalitarian
Information Development
Linkage
Environment

Self managed teams

Empowerment

Staffing

Selective recruiting
Team decision

Training

Broad skills
Cross-training
Problem-solving
Team training

Compensation

Incentives
Gainsharing
Profit sharing
Skill-based pay

Leadership

Few layers
Coach/facilitate

Technologies

HRIS
Communications

Managing Human Resources, 12e, by

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Cross-Training
Trainingofemployeesinjobs
inareascloselyrelatedtotheirown

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

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Company
Company
Values
Values

Workflow
Workflow
Design
Design

Competitive
Competitive
Challenges
Challenges

Presentation Slide 17-3

Achieving Strategic Fit

Strategy
Strategy
VERTICAL
FIT

Achieving Strategic Fit

Vertical
Horizontal

Workflow
Workflow
Design
Design

HR
HR
Practices
Practices

HORIZONTAL
HORIZONTAL
FIT
FIT

Technologies
Technologies

Managing Human Resources, 12e, by

Leadership
Leadership

17-9

Horizontal Fit
Situationinwhichalltheinternalelements
oftheworksystemcomplementand
reinforceoneanother

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

17-10

Vertical Fit
Situationinwhichtheworksystemsupports
theorganizationsgoalsandstrategies

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

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Presentation Slide 17-4

Implementing High Performance Work Systems

Build
Build aa
case
case for
for
change
change

Communicate
Communicate

Involve
Involve
union
union

Navigate
Navigate
Navigate
Navigate
Navigate
Navigate
Navigate
transition
Navigate
transition
transition
transition
transition
transition
transition
transition

Evaluation
Evaluation

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Critical Steps
for Success

Build
BuildCase
Casefor
forChange
Change
Establish
EstablishCommunications
Communications
Plan
Plan
Involve
InvolveUnion
Union

Cultivate
CultivateMutual
MutualGain
Gain

Critical
Critical
Success
Success
Factors
Factors

Establish
EstablishFormal
Formal
Commitment
Commitment
Foster
FosterConstituent
ConstituentSupport
Support
Adhere
Adhereto
toProcedures
Procedures

Managing Human Resources, 12e, by

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Process Audit
Determiningwhetherthehighperformance
worksystemhasbeenimplemented
asdesigned

Managing Human Resources, 12e, by Bohlander/Snell/Sherman 2001 South-Western/Thomson Learning

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Competencies for Competitive Advantage

E
U
L
A
V

RA
RE

Combining
Core Competencies
through People to
DI
Create
FF
IC Competitive Advantage
UL
ED
T

TO

Z
I
AN
RG
O

IM
IT
AT
E
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Some additional acetates from the author follow.

Managing Human Resources, 12e, by

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Structures, HR, and Management

Anatomy
Anatomy of
of High-Performance
High-Performance Systems
Systems
Principles of
High Performance

Knowledge
DevelShared
EgalInformation opment Linkage itarianism

Work Design
Staffing
Training/Development
Rewards
Leadership
Technologies

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Ensuring
Fit
Competitive
Challenges

Organizational
Values

Employee
Concerns

Strategy

Vertical Fit

Supporting
Technology

Workflow
Design

Horizontal Fit

Leadership
Practices

Managing Human Resources, 12e, by

HRM
Practices

17-18

Underlying
Principles
of High
Performance
Work Systems

Shared
Information

Egalitarian
Environment

S
W
P
H

Knowledge
Development

Perf.-Reward
Linkage

Managing Human Resources, 12e, by

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