Académique Documents
Professionnel Documents
Culture Documents
BY
AVADHESH P. BHELE
&
NADEEM SHEIKH
(1st yr MBA-MKT)
INTRODUCTION
ADVANTAGES
Instantaneous communication,
Immediate feedback,
DISADVANTAGES
PRECAUTIONS TO TAKE........
Before call,
During the call,
After the call.
PRECAUTIONS TO TAKE........
Before calling Choose the time of call
according to the
other persons convenience.
Check the number before
dialing.
Keep the question ready
before call.
PRECAUTIONS TO TAKE........
During the call Check whether you have the
right person
on the line.
Let your identity be known
clearly.
be polite. Put a smile on your
voice.
PRECAUTIONS TO TAKE........
After the call-
Conversation Techniques
Acceptable Responses
What You Mean:
"He/She is out."
"He/She is in the
men's/ladies room."
Voice Mail
Do Not:
Make crude comments or
mention social
referencesin
yourmessage (i.e. Im
unable to answer my
phone because Im
outpartying).
Have music playing in the
background.
Use multiple people when
recording the greeting.
Do:
THANKIN
G
YOU