HOTEL CROWNE PLAZA,

ROHINI

HOTEL OVERVIEW

HOTEL OVERVIEW
A promising landmark of North-West Delhi, Crowne Plaza New Delhi Rohini offers

facilities and amenities ensuring seamless conduct of business requirements, by extending

warm services to business and leisure travellers.
The hotel has one of the largest meeting spaces in Delhi/NCR with an attractive choice of
indoor/outdoor venues. These venues are ideal for organizing conferences, weddings and
other social events accommodating up to 2000 people.
Accessible from the airport, it has a close proximity to shopping complexes, local
entertainment attractions and management institutes, making it the preferred
destination to meet and celebrate.
With 183 comfortable rooms equipped with modern facilities, guests also enjoy services at
the 24-hr Business Centre, round the clock In-Room Dining and Crowne Plaza Club
Lounge, making Crowne Plaza New Delhi Rohini, The Place To Meet. The hotel also has
a relaxation spa, Adya that specializes in European and Asian therapies and comprises of
therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool.
View Less

Recreational Facilities at Hotel

Crown Plaza, Rohini, New Delhi
This 5 star hotel in Delhi is a coliseum of holistic approach to develop the

personality of self at the illustrious spa studio Adya. The spa centre is decked
with 4 treatment rooms, well equipped gymnasium, unisex saloon, and an
outdoor swimming pool to provide an unwind to every guests. The amazing
therapies will call for a perfect renovation vacation for the pleasure vacationers.

Meetings and Events facilities at Hotel Crowne Plaza, Rohini

This marvelous 5 star hotel of Delhi is an ultimate heart for conference,

business meetings and events. The business halls provide 24 hrs services with
computers, internet connection, fax machines and Xerox machine.

 For an outstanding experience of corporate meetings, weddings as

well as events this hotel in Delhi is incorporated with halls

appreciated as Crystal Ball Room, Sapphire Ball Room, Pre
Function Area, Pearl, Solitaire Room, Board Room, Terrace Garden,
Emerald, and Meeting Room.

Guest Facilities at Hotel Crowne Plaza, Rohini

Business Center
Courier Service
Laundry Service
Concierge Service
ATM/Cash Machine
Safety Deposit
Baby-Sitting
Florist
Gift Shop

ACCOMMODATION AT CROWNE PLAZA,

NEW DELHI ROHINI
The Persian Palace of this Delhi 5 star hotel is an amalgamation of stylish

interiors, trendy furnitures, vibrant designs, accompanied with flawless

services is the most elegant address in Delhi to enjoy. The ostentatious villa is
adorned with 183 escapist luxury rooms classified as Deluxe suites and Club
Rooms designed to give an experience of a dream world.

Room Facilities and Services

40 inch LCD TV
Media Hub
In-Room safe
ISD/DDD and voicemail
Tea & Coffee maker
Mini Bar in all rooms
Wi Fi Internet access

BALLROOM

INDIAN RESTAURANT

RESTAURANT
Spice Art serves North West Frontier cuisine with Awadhi, Delhi and Kashmiri delicacies.

Mosaic, all day dining restaurant with live cooking serves Italian, Indian, Chinese and
Western comfort food. Deli is our pastry shop and a bar, Connexions to unwind.
Summary
Cocktail lounge
Number of restaurants :2
Room ServiceAvailable12:00 AM-11:00 PM
24hour Room Service
Hotel Restaurants
Mosaic
Location: Lobby Level
Serves: Breakfast , Lunch , Dinner
The all day dining haven will be the place to unwind offering Italian, Chinese and Western
comfort food. To wash them down, refreshing frozen and blended beverages, wines and
hot favourites will be available. The casual yet elegant ambience will also have 2 private
dining areas. Covers: 128

Spice Art
Location: Located on the 1st floor
Serves: Lunch , Dinner
An Indian Restaurant with 116 seating capacity.

Located on the 1st floor, serving authentic North

Indian Cuisine. Open for Lunch (12:30-15:30) and
Dinner (19:00-00:30)

BOLLROOM
We have convention halls from the capcity of 14 pax to 800

pax. largest banqueting in Delhi and NCR. 9 meeting hall

and two open sellable are to take each and every type of
event.
Facilities
Number of Meeting Rooms : 1
Total Area Of Meeting Space : 1617.0 sq M
Number Of Sales And Meeting Professionals On-Site : 11
Largest Room Capacity : 850

PUB/LOUNG
E

MOSAIC-ALL DAY
DINING RESTAURANT

Hotel Bars /Lounges

Connexions Bar
Connexions, with an eclectic ambience, captures

your senses when you are in the mood for leisure. It

is the place to unwind, relax and enjoy music whilst
you savour exotic finger food. The wine cellar
features an elaborate collection of popular world
wines and rare malts.Hours of Operation 11:00 hrs to
midnight

ROOMS & RATES

Definitively stylish 35sqm room with ample space to all guest's needs.

Wired/WIFI internet connectivity in an ergonomic work area, 40 LCD TV with

media hub. Bathroom with shower cubicle, rain shower and bathtub. In room
safe, mini bar, tea/coffee maker, voice mail..
Premium Services
Free Morning Newspaper Delivered to Room
Turndown Service
Valet Service
Entertainment
Cable / Satellite TV
Color TV
In Room Movies - Premium Cable
Sound System
Stereo
Video Rental

INTRODUCTION

INTRODUCTION

The hotel business depends on the guests. A frequent guest

knows the difference between a good hotel and a mediocre

hotel. To home a hotel is both a home and an office, which
will be visited many times during the year. In a competitive
situation the guest will choose a hotel where he feels
especially welcome. The wants more than just wine and
dine. Housekeeping is the department, which is perhaps the
most responsible to bring the guest back to the hotel again
and again. This is because the guest wants personal
recognitions and housekeeping has ht ample scope to pay
special attention to any guest, which in other words is the
personal recognition he wants.

Hotel Features

Crowne Plaza New Delhi Rohini

A promising landmark of North-West Delhi, Crowne Plaza New Delhi Rohini

offers facilities and amenities ensuring seamless conduct of business

requirements, by extending warm services to business and leisure travellers.
The hotel has one of the largest meeting spaces in Delhi/NCR with an attractive
choice of indoor/outdoor venues. These venues are ideal for organizing
conferences, weddings and other social events accommodating up to 2000 people.
Accessible from the airport, it has a close proximity to shopping complexes, local
entertainment attractions and management institutes, making it the preferred
destination to meet and celebrate.
With 183 comfortable rooms equipped with modern facilities, guests also enjoy
services at the 24-hr Business Centre, round the clock In-Room Dining and
Crowne Plaza Club Lounge, making Crowne Plaza New Delhi Rohini, The Place To
Meet. The hotel also has a relaxation spa, Adya that specializes in European and
Asian therapies and comprises of therapy rooms, a unisex salon, a well-equipped
gym and an outdoor swimming pool.
View Less

CLEANING OF ROOMS
The room door is to be opened after knocking.
Draw back the curtains.
First the most dirty items should be cleared so that the smell gets submerged before that

guests arrival, clean the dustbin and damp-wipe then dry the ashtray.
Proceed to clean the room further.
General dusting of the room is done.
The water thermos or jug is washed, dried and covered with glass cover (polythene).
Water jugs, which have become dirty are cleared in the following way fill some tissue
paper in the jug, then fill it with hot water, cover the jug and shake it. The jug becomes
spotlessly clean form the inside.
Then make the beds as follows fist strip the bed. Then beck up the bed sheet, blanket, top
sheet and mattress protector. Dust the bed. Then lay the bed sheet and tuck form the head
side making envelopes on both sides. Then lay the top cover, blanket protector and fold
them together making envelopes on the sides. Finally place he pillows and bed cover on
top.

Cleans the mirrors with Colins glass cleaner.

Removes all dirty linen.
Damp-wipes the tub and soap case and cleans the shower curtains.
Opens the cover of the bath closet, cleans it, flushes it wipes the sides.
Cleans the bathroom tumbler near the basin and the area around the
vanitary unit.
Replenishes the bathroom supplies
2 bath towels, 2 hand towels, 2 face towels, 1 large soap near the tub,
2 small soaps near the basin, 2 toilet rolls, 1 bath mat, 2 disposal bags, 2
shampoo, 2 foam bath, 1 moisturizing lotion, one health club ten card, 2
tumbler glasses, 1 shower cap, 1 packet of tissue paper, 1 ash tray and a
match box.
In suite, which have an extra shower, area in addition to the abovementioned supplies 2 bath towels and 1 large soap is also provided.
The floor is then cleaned, the bath mat is placed and the door is shut
The carpet is then hovered.

KEYS AND KEY CONTROL

Wing control key-kept by the chambermaid who opens all

rooms on her wing.

Floor master key-held by the supervisor in-charge of the
floor. This key opens all rooms on one floor, this also opens
the pantry as each floor has its own separate pantry and it
opens all trolleys, which are on a particular floor.
Grandmaster key- held by the executive housekeeper or the
assistant executive housekeeper. This opens all rooms on all
floors, including all panties and all chambermaid trolleys.
The lobby manager also has for the night.

LINEN ROOM
It is here that all the linen forms all the floors and F&B outlets are

exchanged for fresh ones. It is also here, where all he linen form the
various areas of the hotel is stored.
Area: B2 floor beside housekeeping desk
Duties of the Linen Room Supervisor
Checks the attendance of the linen room attendants.
Maintains various records used for control of stock.
Take inventory.
Estimate the cost of new stock of linen required. This information is
conveyed to the executive Housekeeper for his approval.
Condemning of linen.

SWITE ROOMS

LAUNDRY
The laundry in Crowne Plaza is a huge, catering to the

guests in house as well as the hotel staff.

Here all the linen is washed and then dry-cleaned according
to the guests request. The wash loads are divided according
to these three categories, which decide the amount of water,
detergent, bleach, and the temperature of the water is
decided
Light Load
White Load
Dark Load
AREA: The laundry is located in the basement level B2 in
between linen and laundry room.

INDIAN KITCHEN
This section is the main kitchen which is responsible for the preparation of all

Indian dishes. It caters to the requirements of Coffee Shop, La Rochelle, Room

Service and Banquets. The kitchen is divided into 3 parts,

1.
2.

A la carte and tandoor section

Halwai section
3.
Banquet section
A la carte section: this section responsible for the preparation of the dishes
on the menu of coffee shop and room service and is also responsible for the
preparation of the lunch buffet for La Rochelle. The section is further divided
into south Indian section and Indian section .

Tandoor section: This section is responsible for the preparation of the all

Tandoor items. Its basic function of the morning includes supply of breads to
La Rochelle.

TANDOOR:
Tandoor is a very important and busy section as it provides the

Indian breads and the tandoori in this section two tandoor are
fixed which are made of clay, one service counter and one in
table is provided. The various types of Indian breads are;
Kulcha Paratha
Khasta roti
Pudina paratha
Methi Paratha
Naan
Masala kulcha
Roomali Roti

BAKERY
The bakery consists of a twin room enclosure called the confectionery

and the bakery (The place where all the baking is done) with its own
walk-in and deep freeze. It is the place where the preparation of Cakes,
Breads, Pastries, and Tarts etc takes place. It provides a large variety of
desserts and beverages for the benefit of the guest. Its sales are done
through its outlet christened 'THE GOURMET SHOP'. It is a guests
delight to be in the outlet which brings into combination one of the best
products with the hospitality of the staff at work. The bakery provides
service to Coffee shop, Room service, La Rochelle, Butler pantry,
Banquets, Pastry shop & all specialty kitchens.

COLD SALED SECTION

CONTINENTAL KITCHEN
As the name clearly indicates, it is responsible for the preparation of all

continental dishes and their service to outlets such as La Rochelle,

Room service and the banquets. This section is divided into 2 parts.
1.
Soup Section.
2.
Hot Range.
1. Soup Section: This is the section preparing all types of soups for all
banquet functions and restaurants. The section has one chef working,
who prepares all the soups. Everyday about 7-8 soups are prepared
excluding the party soups and the quantity produced is 150 cups of each
soup daily. This section also prepares stocks of different type for use in
soup section as well in any other part of kitchen as required. The
section gets the raw materials en daily requisition basis to stores and
butchery. The soup prepared everyday includes.

FRONT OFFICE

LOBY

RECEPTION

This is the first section where the guest comes in contact with the hotel
employee. It is also located in the Front Office and it deals with some functions,
the main one being checking in or allotting rooms for individuals or groups.

When the guest arrives at the hotel, he first approaches the Reception
counter to give in his name if he has a reservation. If the guest has booked a
card is printed and kept ready, with all the details.

In the case of a walk-in, the receptionist fills out the registration card and
checks the computer for vacant rooms. The receptionist checks up with the
assigned rooms report also to ensure that the room allotted is vacant. The keycard is filled up and the appropriate key is placed in the card and handed over
to the hotel. For registration, everything is done on the computer. Hence,
manual labour is saved an as the guests check-in and are billed directly through
the computer as the entire hotel operations runs on computers.

GIM

SPA

POLL SIED