Cultural Professionalism

and Conflict Resolution

Course Objectives
(Cultural Competency)
1. How to Identify Individuals with
Biases and Survive
2. Public vs. Police Perception
3. Whats Your DEAL
4. Police Culture, Professionalism &
Challenges to Personal Liability
Today
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7th WORLD CHOIR

GAMES 2012
July 4 - 14, Cincinnati (Ohio), USA

For the first time, the World Choir Games will take place in the USA. From July 4
- 14, 2012 choirs from all over the world will gather again at the 7th World Choir
Games (WCG) in Cincinnati to contribute their share to international
understanding and peace among nations.

The idea of the World Choir Games originates from the effort to bring together
people and peoples, who are united through singing, in peaceful competition.
This way, the coming together of nations also in arts, can be effectively and
illustratively demonstrated and continuously challenged.

As the worlds biggest choir competition, the World Choir Games shall inspire
people to experience the strength of interaction which is able to challenge
personality and community equally by singing together. Participation alone is
important and the greatest honor. The World Choir Games are organized for
amateur choirs from all over the world, no matter which continent they come
from or which musical genres are represented in their repertoires or which
artistic ambitions they have.
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7th WORLD CHOIR

GAMES 2012

Participating Groups total registered groups: 367

The following Countries/Commonwealths/Nations have registered

groups for the event*:
(As of February 28, 2012)

Australia, Austria, Bahamas, Belgium, Bolivia, Brazil, Canada,

Channel Islands-Jersey, China, China/Hong Kong SAR, Chinese
Taipei, Columbia, Commonwealth of Puerto Rico, Croatia,
Czech Republic, Denmark, France, Germany, Great Britain,
Hungary, India, Indonesia, Iran, Israel, Jamaica, Japan,
Kazakhstan, Latvia, Lithuania, Namibia, Netherlands, New
Zealand, Nigeria, Norway, Philippines, Poland, Romania,
Russia, Singapore, South Africa, Spain, Switzerland,
Thailand, Turkey, Ukraine, USA, Venezuela, and Vietnam.

The choirs are registered but have not yet been confirmed by the artistic committee of
the World Choir Games.
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Self EvaluationImportant Law Enforcement

Questions

Why Am I Here

Why Should I Buy In

Whats In It For Me????
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How to Identify Individuals with

Biases and Survive
Identify differences (seen and unseen)
How are these differences reinforced
Biases: Influencing indicators
developed from personal experiences
(Good/Bad)

Good
Biases:

Creates 6th sense

Body language
Tone & truthfulness

vs.

Bad

*Those that
have
no foundation

*Everyone has both , the challenge is

to control the bad from influencing
your decision making and Your
Actions.

Biases:
State of having influencing indicators
developed & reinforced from
personal experiences

Whats Prejudice?
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Prejudice
Overt baseless pre- judgments, or
attitudes toward people or groups
that are action based.
(verbal/physical)
#1 indicator of prejudice actions is
assuming your way is the only right
way
a.k.a. Ethnocentric Attitude = Liability
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Summary
Biases & Prejudices, shape
individual perceptions and
Paradigms.

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Q: How did we get everyone to

see the same thing?
1. We communicated
2. We listen, outlined, and we tried
to see the same facts from
another point of view.
_____
3. Was anyone right or wrong
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* In reshaping your paradigm or lenses

from which you see things, your attitude
will reflect your professionalism in
addressing people of a different race,
color, national origin, or gender, gender
identity, sexual orientation, religion or
disability through
1. Your Response
2. Your Professional Action &
3. Your Service= Reputation

Who Controls all of these factors?

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Cultural Conflict:
Is a dispute between two or more
persons over a real or perceived
difference of facts.

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Causes of Conflict
Biases
+ Prejudice

Perceptions - Beliefs
*based on your Paradigm*

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How are Police Paradigms used

and
controlled?
(#1 police priority)

Safety & Impartiality

And rules of
Reasonable Suspicion
Probable Cause

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In the past, being referred to as an

effective senior officer or an effective
senior community member may have
been because these persons were better
able to shift their personal paradigm
and were open to considering facts from
several differing points of view.
WHY?
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Two Critical Stages in Police

Communications in Defusing
Conflict:
Reference: Chief Reuben M. Greenberg: Charleston PD, South Carolina

1. Engagement
(Initial actions)

(effectively using paradigm)

2. Dis-engagement
(Lasting Impression upon exit)
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What's your D.E.A.L with

people
D - De-escalate/Diffuse
E - Empathize/ Explain
A - Apologize/ take Action
L - Leave them in control
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How do we leave people

Victimized as SUSPECTS
Supporters of your actions?

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Successful dis-engagement
Phrases to change a victim
into a supporter of your
actions and you:
Thank you!
I really appreciate your cooperation
Im sorry for the inconvenience ..

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Public Expectation of police

service
1. To be treated with dignity & respect
2. That you avoid stereotyping
3. That you listen before questioning
4. That You maintain your
professionalism
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What is the gain for You and

your department?
Professional Respect
Less Complaints
Peer Recognition
Job Satisfaction
Community Trust & Cooperation
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What is the loss to you &

your department if you are
unable to successfully
communicate?

Anger in the community

Mistrust of the Police
Disrespect of Police Department
Loss of community support
Deters community involvement
Source of law suits
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Police Culture
How we all are measured

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Vision Mission Values

Cincinnati Police Department

Vision Statement
The Cincinnati Police Department will be recognized as the standard of excellence in policing.

Mission Statement
The Cincinnati Police Department will develop personnel and manage resources to promote
effective partnerships with the community to improve the quality of life through the delivery
of fair and impartial police services while maintaining an atmosphere of respect for human
dignity.

Core Values
Integrity Our actions and relationship with the community are guided by an internal sense
of honesty and morality.
Professionalism Our conduct and demeanor display the highest standard of personal and
organizational excellence.
Diversity Our members recognize differences as a strength in our organization and
community.
Accountability Our duty is to promote public trust by upholding our obligations to the
department and community.
Vigilance Our responsibility is to be alert to issues and activities impacting our community

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Checks on Police Practices

Police Measurements & practices
you never want to be judged by:

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Checks on Police Practices

Cont.
Pattern & Practice- Written
SOPs of your department
compared to those actions
actually practiced by you.

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Checks on Police Practices

Cont.
Liability- Degree of Your Legal
Obligation.
(effects your Freedom, Job, and
Pension)

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Checks on Police Practices

Cont.
Conspiracy- An agreement
or having knowledge of
planning or carrying out a
wrongful act

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Checks on Police Practices

Cont.
Complicity- Being an active or
passive accomplice to a
wrongful act

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Checks on Police Practices

Cont.
Malfeasance- Using your
position for wrong doing
contrary to your official
obligations

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Checks on Police Practices

Cont.
Misfeasance- Performance of
a lawful act in an illegal
manner

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Checks on Police Practices

Cont.
Neglect- Failure to take
appropriate action

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Checks on Police Practices

Cont.

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*Checks o Police Practices

today:

Pattern & Practice - actual practices

Liability - degree of involvement
Conspiracy- agreement/knowing
Complicity- Being active or passive part
Malfeasance- using position wrongly
Misfeasance- lawful act in illegal manner
Neglect fail to take appropriate action
Civil Rights Violation- rights protected by
U.S.
Constitution
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Last Challenge:
Questions: Think about being out of your
comfort zone in a place youve never
been before - language barrier, unknown
support system or connections: How do
you think you might react? What would
you do?
Answer: Your Actions, Be Professional!
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Thanks for Listening

And most importantly

Always Be Safe
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Questions?

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C.R.S.
Community Relations Service
U S Department of Justice
Website: www.usdoj.gov/crs
Free Resources

- Response & assistance in critical incident

assessments and demonstrations
- School/community outreach programs &
resource contacts
- Assistance to departments with training
& community education programs, etc.
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