SAP QM Overview

Agenda
Introduction to SAP QM
To understand the SAP terminologies & QM organization structure
Master date in Quality Management
QM business processes in SAP

Introduction
SAP QM module is one of the Logistics SAP Module where
QM stands for Quality Management, which includes
QM in Procurement
QM in Production
QM in Sales and Distribution
Quality Control

Functions in the QM Component

Quality planning

Test equipment mgmt.

Quality inspection

Quality notifications

Quality control

Quality certificates
SAP AG

QM Processes in the Logistics Supply Chain

Planned processes

Event-controlled processes

Information management

x
x

SAP AG

Planned Processes
Cause

Request for
inspection

Inspection

Decision

Inspection stock
Goods movements

Inspection lot
Usage decision

Orders
Deadline monitoring
What triggers an
inspection?

Inspection
instruction
What and how much
must be inspected?

What are the inspection

results?

What should happen

to the goods?

Logistics
Logistics Supply
Supply Chain
Chain

SAP AG

Event-Controlled Processes
Internal
problem notification

Complaint against
a vendor

Procurement

Notification
Customer complaint

Defects
Damage

Production

Sales

Logistics Supply Chain

SAP AG

Service

General Master Data: Overview

Material
master
Q-Info
Q-Info record

Customer info record

Vendor
master

Customer master
Quality planning

A
Material specification

Quality documents

Batch
classification

SAP AG

QM-Specific Master Data

General Master Data
Which material?
material?

Logistics
Who supplies the
material ?

QM

Material master

Material

Who receives the

material/
material/finished product?
product?

MM
Vendor master

SD

Customer master

SAP AG

QM Information Records in Logistics

Information Records
Which vendor
supplies the material?

QM

QM

Q-Info record

Material
Which customer
receives the material?

QM
Customer info record

SAP AG

Inspection Planning
Criteria
Which material will be
inspected?
Material 1236

What are the inspection

steps?

Material 1235
Material 1234

What will be inspected?

How should you inspect?
Which test equipment do
you need?
Inspection
plan

Where will the inspection

take place?

SAP AG

Basic Data for Inspection Planning

Basic Data

Sample
determination/
Dyn. modification

Inspection plan

Catalogs

Test equipment

Reference
operation sets

Work centers

SAP AG

Sample Determination (Procedure)

Inspection
lot

Quality level

Sampling procedure
- Fixed
- 100%
- Based on sampling scheme

Dynamic modification
rule

Sample

SAP AG

Using Catalogs
Characteristic:
Surface properties

Scratched
Scratched

Catalogs

Defects
Defect consequences
Causes
Events

Defects:
Code 105 - scratched
Code 110 Code 115
...

SAP AG

Usage decision
Tasks
Characteristic attributes
R

Test Equipment

Production
resources/
tools

Material

Quality inspection

Inspection
plan
Document

Equipment

SAP AG

Work Centers
Personnel and machine
capacities

Capacity planning/
scheduling

Inspection planning
Costing

SAP AG

Inspection Lot Creation

Goods
movement
Order
(production/
maintenance)
Sales
order

Inspection
lot

Delivery
11
10

12

Quality inspection
1

9
8

3
7 6 5

Deadline
monitoring

Manual

SAP AG

Inspection Lot Processing

Before
inspection
Basic data from
quality planning
Inspection
specifications

Goods receipt

Inspection
lot

After
inspection

Inspection results
Usage decision
Appraisal costs

SAP AG

Sequence of Inspection Lot Processing

Inspection lot
creation

Inspection
lot

Inspection

Inspection lot
completion

Usage decision

SAP AG

Inspection Results
Inspection
lot

Recording inspection results for

operations in inspection lot
Unplanned

Planned

Defect data

Characteristic results

Qualitative characteristics

Activate
Quality notification

SAP AG

Quantitative characteristics

Quality control
R

Quality Control Functions

Quality Control

QM

Dynamic modification
of inspection scope
Statistical
process control (SPC)
Quality scores
Vendor evaluation
Quality costs
Evaluations

SAP AG

Test Equipment Management Functions

Test equipment management

QM

Master data

Calibration inspection
(planning)
Calibration inspection
(processing)

SAP AG

Aspects of PM/QM Integration

Quality Management

Test equipment
management
(calibration inspection)

Maintenance inspection
Plant Maintenance

(extended recording of
measured values in PM)

SAP AG

Vendor Evaluation
Purchasing organization

Vendors

Vendor

Price

Materials Management

Delivery

Quality

Performance
Service

SAP R/3
Total score: 97 points

SAP AG

Cost Processing with QM Orders

Inspection lot processing

Complaint processing

Inspection
lot

Confirmation of appraisal costs in:

Results recording
Usage decision

QM - Auftrag
QM order

Nonconformity costs

Charging of costs
Cost

QM order

center

Order
Warehouse

Accounting
SAP AG

QM Information System (QMIS)

Inspection lots

Quality notifications

QM Information System

SAP AG

Standard Analyses in QMIS

Analyses with reference to inspection lots

Prflo
Prflo
Inspection
lot

Analyses with reference to quality notifications

SAP AG

Early Warning System

Number of
quality notifications

QM Information System

SAP AG

Quality Certificates
Results from an inspection or
valuated results from a batch

Fulfillment of manufacturers
specifications or procedures
of ordering party

Confirmation of required
condition

Certificate

Material

Manufacture using
appropriate methods

SAP AG

Quality Certificate Functions

Quality certificates

QM
Certificate planning

Certificate
processing

SAP AG

Complaints Processing in the Company

Problem

Problem

Problem

Problem

SAP AG

Quality Notifications in the Log. Supply Chain

Procurement

Complaint against
a vendor

Internal
problem

SAP AG

Production

Q-notification

Sales

Customer complaint

User-defined
notification
type(s)
R

Information Management
Problem notifications

Quality inspection
results

Early Warning
System

7865
Defect

$
x
x
Product quality

QM
QM
Information
Information
System
System

SAP AG

Analysis/
Evaluations
R

QM in the Procurement Process

Sales

Production
planning

Sales
order
1

Materials
Management

Production

Service

Procurement

6
5

Materials
planning

Shipping

Storage

4
Production

Delivery

Customer
service

Influence of Quality Management

SAP AG

The Procurement Chain

Goods
Receipt

Purchase
Order

Request
(RFQ)
Release
Technical
delivery terms
QA agreement

Vendor
Selection
QM system
Vendor
evaluation

Release

Certificate reqmt.

Technical
delivery terms

Inspection stock

QA agreement

GR inspection lots

Certificate rqmt.

Phys.sample drwg

Source
inspection

Dyn. modification

Q-info record
Vendor/
Manufacturer
release

Vendor block
Complaint
Payment block
Quality costs

SAP AG

QM in Procurement

Procurement

Production

Sales

Service

Managing material/vendor information

QM
activities

Evaluating, releasing, and selecteing vendors

Managing quality documents
Controlling source inspections
Processing complaints against a vendor

SAP AG

QM in Procurement
Materials Management

Production

Shipping

Procurement
5

Storage

Production

Procurement
- Goods receipt inspections
- Source inspections
- Control of procurement
process
- Complaints processing
- Certificate and QM system
- Vendor evaluation

SAP AG

Vendor - Request for Quotation (RFQ)

Material

TDT
DMS

Purchasing

Vendor

SAP AG

Quality Criteria for Vendor Selection

Mat: 60 - 100F
GR

Complaint
Qty.

Price

Audit

85

10

1,50

88

Martin
Mller

93

1,80

92

Baxter

70

20

1,95

78

Bates

Purchasing

QM

SAP AG

Purchase Order

Vendor

Material
Quality info record

Purchase order
1

SAP AG

Inspection Processing at Goods Receipt

Vendor

Goods receipt

Q-notification

Inspection

B
B

Unrestricteduse stock

OK

SAP AG

OK

Inspection
lot

Inspection
stock

Source Inspection
Inspection
lot

Goods receipt
- Delivery date

Purchase order
- Delivery date

Insp. start
=
Delivery date

Purchase order
- Delivery date

Source
inspection

Q-info record:
- Inspection type
- Lead time

Inspection
lot

Insp. start =
Delivery date Lead time

Insp. lot

Goods receipt
- Delivery date

Q-info record:
Source inspection in place
of goods receipt inspection

SAP AG

Quality Management in Production/Distribution

Production
Distribution

QM
SD

Controlling

QM
SD
QM
SD

In process
inspection
Result entry
using
inspection
lots/points

Certificate
creation
Handling of
customer
returns

Evaluations
Q-Costs

CO
SD

QM in Production (Materials Planning)

Sales

Production

Production
planning

Sales
order

Materials
Management
Procurement

Materials
planning
2

Production

Duration of GR inspection taken

into consideration
Release of production resources/tools

SAP AG

QM in Production

Storage

Production

3
Production
Inspections during production
Statistical process control (SPC)
Complaints processing (internal
problem notifications)
GR from production order
Creation of partial lots

SAP AG

The Production Chain

Production
Planning

Order
Release

Inspection
During
Production

Order
Confirmation

Goods
Movements

Sample
calculation

Operations +
inspection
characteristics

Recording of
scrap

Inspection lot
creation

Measured value
and defects
recording

Partial lot
creation

Batch
proposal

Approval
procedure

SPC control charts

Valuation

Batch
classification

Externally
processed
operations

Batch
classification

Release
batch record

GR to
warehouse

SAP AG

Order Release
Order
4711

Inspection
lot 4711

Routing
Oper. 10
Oper. 20

Sample calculation

Oper. 30

Oper. 40
SAP AG

Inspection Lot Approval Procedure

Insp. plan
Automatic
single approval

Inspection
lot

Single approval
with special
authorization

Inspection
lot

Approval

Approval
Not
approved

Material specification

SAP AG

Inspection During Production

Inspection
lot 4711

Z
Insp. pt. 1

Charac.

Target

Actual

Length

50mm

49,8

Width

30mm

31,2

Automatic
defects recording

Tasks
Nr.
Nr.

SAP AG

Characteristic Specs from Variant Configuration

Routing

Sales order

4713

Customer

Meyers

Material no.

BIKE 12

Material no.; BIKE 12

Op. 10
Op. 20
CH10 Frame size: 58cm
CH20 Tire pressure: 1 - 5 bar

Insp. lot 4718

Frame

: Titanium

Op. 10

Tire type

: Low-profile

Op. 20

Tire pressure : 2 - 3 bar

Production order 4715

Inspection
lot

CH10 Frame size: 58 cm + 0,5

CH20 Tire pressure: 2 - 3 bar

BIKE 12
Frame : Titanium
QM-relevant master
inspection characteristic

Tire type: Low-profile

R

Tire pressure: 2 - 3 bar

SAP AG

Goods Movements
Warehouse
Order
4711

Insp. stock

Delivery

SAP AG

QM in the Storage Process (1)

Production

Materials Management

Shipping

Procurement

Storage

Production

Storage

- Transfer of stock between plants

- GR inspection from production

SAP AG

QM in the Storage Process (2)

Production

Materials Management

Shipping

Procurement

6
Storage

Production

Storage

- Recurring inspections

of batches
- Inspections for goods
movements
SAP AG

QM in Sales/Service

Procurement

Production

Sales

Service

Managing material/customer information

QM
Activities

Controlling goods issue inspections

Creating quality certificates
Processing customer complaints

SAP AG

Sales & Distribution Chain

Sales
Sales Order

Customer-specific
inspection
specifications

Delivery

Controlling data
Inspection lot

Batch
Customer/material
determination
information
Quality certificate

Service

Customer
complaint
Inspection for a
return delivery

SAP AG

Sales Order
Customer-specific
specifications
At the
customers
premises

Material

On
delivery

Customer/
Material

SAP AG

Sales Order
A
Batch

Warehouse

Insp. lot: 4711

Batch: C1

Inspection lot

Certificate

Delivery

Production

SAP AG

Service
Fax

Repair
Repair

Subsequent
delivery

Q notification

Credit
Credit Memo

Return delivery

Company
Company
Credit
CreditMemo
Memo

Update of statistics

SAP AG

QM in Shipping
Materials
Management

Shipping

Delivery

Service

Customer
service

Inspection of the delivery

Goods issue inspections
Quality certificates
Customer complaints

SAP AG

QM in Service
Shipping

Delivery

Service

Customer
service

Complaints processing
Inspections of customer returns

SAP AG

Active Problem Management

Initiation

external

internal

Quality
message

Diagnostics

Failure analysis
Cause determination
Corrective measures

Immediate measures

Quality Notification
Structured
StructuredProblem
Problemreport
reportfor
forenabling
enablingContinuous
Continuousimprovement
improvement
Allows
collect,
manage
and
evaluate
data
Allows - collect, manage and evaluate data

Customer Complaints
Complaint against Vendor
Internal Problems

Quality Inspection
QM
SD Q/Inspection
Inspection
plan

Inspection lot

Goods receipt
blocking code
certificate

Generate order

Print insp. instruction

Stock in quality
or inspection

Result recording
Transfer postings
Usage decision
Order accounting

free
blocked
back
scrap
sort

Use of Inspection Catalogs

damaged
deformed

defective

crushed

Evaluation

Evaluate
unstructured
descriptions using
Codes
Coded
descriptions are
maintained in
Catalogs

Catalog
Method to classify unstructured descriptions of
Insp. tasks, activities defects, decisions etc.

Master Inspection Characteristics

Quantitative
Quantitative
Qualitative
Qualitative
Long
LongTerm
Term
Inspection
Inspection

Documentation
Documentation
of
ofExceptions
Exceptions

Tolerance
Tolerance
Limits
Limits

Measured
MeasuredValue
Value
recording
recording
Inspection
Inspection
Scope
Scope

Characteristics

Req.
Req.Char.
Char.
Optional.
Optional.Char.
Char.

Sampling
Sampling
Procedures
Procedures

Confirmation
Confirmationin
in
Classes
Classes
Single
SingleValues
Values

Sampling Procedure
Calculation of sample size and type of valuation for result recording
Sampling Type
....
....defines
defineshow
howthe
thesample
sampleisis
determined
determined
100%
100%inspection
inspection
Fixed
FixedSample
Sample
%
%Sample
Sample
Sampling
SamplingScheme
Scheme

Independent of lot size

....defines
definesrules
rulesfor
foracceptance
acceptance
&&rejection
rejection
Variable
Variableinspection
inspectionmethod
method
Manual
ManualValuation
Valuation
Attributive
Attributiveinsp.
insp.by
by
nonconforming
nonconformingunits
units

Sampling plan
Sample
nn
Samplesize
size
Acceptance
Acceptanceno.
no. cc

Independent
Independentof
oflot
lotsize
size

Sampling Scheme

Arrangement of sampling plans for acceptance of char. for various lot sizes

Sample
Samplescope
scope
Lot
Lotsize,
size,Sample
Samplesize
size

Sampling
Samplingplan
plan

Acceptance
AcceptanceCriteria
Criteria
Acceptance
Acceptanceno.
no.//Rejection
Rejectionno.
no.

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